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Darren Lusane

Overview Reviews (185)

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Darren Lusane

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Darren Lusane | Page 3

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.8

185 Reviews

Overview Reviews (185)

Dealership Experience

5 yrs

Industry Experience

5 yrs

Languages Spoken

English

Spanish

4.8

185 Reviews

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185 Reviews of Darren Lusane

January 07, 2024

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Employee Rating

Terrible. Financing was unclear, an unmitigated mess. No clear answers, changing 'goal posts', still no answer, way more in insurance, a shell game. No one Financing was unclear, an unmitigated mess. No clear answers, changing 'goal posts', still no answer, way more in insurance, a shell game. No one calls back and just keeps dragging it out. Time to go to social media to share frustration and disgust. Reading the comments of what others write is disconcerting. Credibility of Pembroke Pines near zero. Will not go near Pembroke Pines Lexus again. Won't buy another Lexus, too many other options/cars/sellers with some integrity. More

by steven.stulbaum

Verified Customer

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Finance Experience

Recommend Dealer

Other Employees Tagged: Frank Marsala, Andre Armani, Rohan Alexander , Steve P.

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Jan 09, 2024 -

Lexus of Pembroke Pines responded

Steven, I'm sorry to hear about your experience with our team. It's clear that we fell short in providing you with the straightforward communication and efficient service you deserve. We would appreciate an opportunity to discuss this further and see what we can do to make this right - please reach out to me directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 06, 2024

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12/10 experience. There is a reason they are #1… best dealership I’ve been to and bought from hands down. There is a reason they are #1… best dealership I’ve been to and bought from hands down. More

by kelseyvespe

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Trade-in Experience

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Recommend Dealer

Yes

Helpful 0

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Jan 08, 2024 -

Lexus of Pembroke Pines responded

Kelsey, we're over the moon to know you had such a positive experience at Lexus of Pembroke Pines! We strive to be the best and your support means everything. Enjoy your new ride!

December 20, 2023

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Employee Rating

Folks were very helpful and car was done close to on time. Lost one star only before I discovered after the appointment the second key they made was missing the valet key. time. Lost one star only before I discovered after the appointment the second key they made was missing the valet key. More

by jgbrier

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 27, 2023 -

Lexus of Pembroke Pines responded

We appreciate your feedback and are glad to know our team was helpful. We apologize for the oversight with the valet key - please feel free to reach out so we can rectify this at Lexus of Pembroke Pines.

December 15, 2023

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Even though the dealership is under construction it was still inviting. Can't wait to see it when it's done! still inviting. Can't wait to see it when it's done! More

by AJG29MIAMI

Verified Customer

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Dec 15, 2023 -

Lexus of Pembroke Pines responded

We're glad to know you found our dealership inviting despite the ongoing construction. We can't wait for you to see the finished product at Lexus of Pembroke Pines either! Thanks for your patience and support.

November 30, 2023

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Employee Rating

Been customer for almost 3 years, pleasure to work with Darren, who’s willing to help you out and give you the best customer experience and goes an extra step forward to give you the best deal! Highly reco Darren, who’s willing to help you out and give you the best customer experience and goes an extra step forward to give you the best deal! Highly recommend! More

by Maks K

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Recommend Dealer

Yes

Helpful 0

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Nov 30, 2023 -

Lexus of Pembroke Pines responded

Maks, we're delighted to know that Darren has been providing you with excellent service for the past three years at Lexus of Pembroke Pines. Thanks so much for your recommendation!

November 22, 2023

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Employee Rating

This dealership was great, quick and easy. I would recommend everyone. Good inventory , I am returning customer. I would recommend everyone. Good inventory , I am returning customer. More

by AIDEWAN

Verified Customer

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Purchase Time

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Recommend Dealer

Yes

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Nov 25, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know you had a great experience at Lexus of Pembroke Pines! We appreciate your recommendation and look forward to seeing you again. Safe travels in your new vehicle!

November 13, 2023

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Darren was prompt, professional and courteous. The whole buying process was smooth and transparent. There was no pressure. The whole buying process was smooth and transparent. There was no pressure. More

by paulpg2013

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Nov 13, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that Darren and our team at Lexus of Pembroke Pines provided a smooth, pressure-free buying experience. Thanks for sharing your positive feedback!

November 12, 2023

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Employee Rating

They are very professional and friendly. Provided all information regarding about the product. Very knowledgeable!! Provided all information regarding about the product. Very knowledgeable!! More

by MYRALVASS

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Nov 13, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you found our team at Lexus of Pembroke Pines both professional and friendly! We strive to provide comprehensive information about all our products. Thanks for your positive feedback!

October 26, 2023

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Employee Rating

Absolutely the best customer service is exceptional. I would recommend everyone to purchase a vehicle here. I would recommend everyone to purchase a vehicle here. More

by AP

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Purchase Time

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Recommend Dealer

Yes

Other Employees Tagged: Israel Rigaud

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Oct 27, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you had an exceptional experience at Lexus of Pembroke Pines! Your recommendation means a lot to us. Enjoy your new vehicle and thanks for the review!

October 22, 2023

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Employee Rating

Darren is always Excellent and very kind. Very professional !!! I gave all attention. Showed his to use my new Lexus!!! Very professional !!! I gave all attention. Showed his to use my new Lexus!!! More

by MYRALVASS

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Steve Pastukhov

Helpful 0

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Oct 23, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Darren provided you with excellent service! Thanks for choosing us at Lexus of Pembroke Pines and enjoy your new Lexus!

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