Darren Thornton
Darren Thornton at Island Acura
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Darren Thornton

Sales

Island Acura

3350 Sunrise Hwy
Wantagh, NY 11793

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5.0
13 Reviews

Dealership Experience

5 yrs, 11 mos

Industry Experience

5 yrs, 11 mos

Languages Spoken

English English

5.0

13 Reviews

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13 Reviews of Darren Thornton

June 14, 2024

Dealership Rating
Employee Rating

Darren goes above and beyond to work with you. He is courteous, prompt and professional. My second sales with him. Thank you. More

by JS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe "JC" Cannizzaro

Jun 16, 2024

Island Acura responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Island Acura! Thank you, and have a fantastic day!

May 13, 2024

Dealership Rating
Employee Rating

I could not be happier with my most recent servicing experience with Island Acura. Joe Robinson in the Service Dept made sure that my 2020ā€™ RDX was serviced with all of the services I needed to be perf More

by SusanDino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joey Robinson, Tony DiGiovanni , Matt (Audio Trch Specialist), Matt (Parts Dept), Tina Negrete (Receptionist)

May 14, 2024

Island Acura responded

Thank you so much for your glowing review! We are thrilled to hear about your positive experience with us at Island Acura. Joe and Ryan will be delighted to know that their efforts made such a significant impact on your satisfaction and peace of mind. Ensuring the safety and performance of your 2020 RDX is our top priority, and we're glad to have met your expectations. Your loyalty and trust mean a lot to us, and we are committed to providing you with the best professional service every time you visit. Thank you for recommending us so highly. We look forward to continuing to serve you and your vehicle!

April 22, 2024

Dealership Rating
Employee Rating

My service experiences with Island Acura since I have been a loyal customer since 1992 have all been extremely positive. It is what has kept me coming back to Island Acura year-after-year. Customer sat More

by SusanDino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joey Robinson, Tony DiGiovanni , Ryan Shim (Service Manager), Matt (Parts Dept)), Tina Negrete (Service Receptionist), Matt (Audio Technician)

Apr 25, 2024

Island Acura responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

April 10, 2024

Dealership Rating
Employee Rating

Iā€™m was totally impressed by the quality of service provided by the Island Acura Team! Darren made me feel special from start to finish!! I AM BEYOND HAPPY WITH THIS DEALERSHIP!!!! More

by Doris M.Richburg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe "JC" Cannizzaro , Matt in Parts

Apr 12, 2024

Island Acura responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 08, 2024

Dealership Rating
Employee Rating

BUYER BEWARE! I should have known better. I was looking for a Certified Acura and found one I liked at Island Acura. I was quoted a high price, but they gave me More

by Susan07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 10, 2024

Island Acura responded

We are sorry your experience with us was less than satisfactory. There was an error with the motor vehicle charges which was promptly refunded. Our sales manager sat with you and went over the details of your purchase ā€“ at that time ā€“ you left happy. We are confused as to what happened. Please reach out to us to discuss this further. Thank you.

Apr 12, 2024

Island Acura responded

We advertise our vehicles at a true transaction price, we don't build in extra money just to discount it and make you feel like you received a good deal. Our price is probably what attracted you to that vehicle, as well as the low miles that was on the vehicle. We apologize you are not happy but we do hope you enjoy your vehicle.

Apr 10, 2024

Susan07 responded

No, I am not happy. When I went to pick up my Acura, your dealership charged me an additional $404 over my original invoice (which you said was your error). You refund me $267 and $60, which totals $327. When last I saw you, I made it a point that I was not happy. You called me a few days later to ask if you refunded the difference of $77, would I rescind my reviews and stop writing new ones. ( I originally bought this vehicle, and was given a ā€˜great priceā€™. Your ā€˜great priceā€™ was EIGHT DOLLARS less than the online price. I called you to cancel that purchase, and because I needed a car, I called you back and asked if that car was still available. So my savings was EIGHT DOLLARS, and thatā€™s when the second invoice charged me an additional $404.). I should have walked out the door. I VERY STRONGLY ADVISE OTHERS NOT TO PURCHASE FROM YOUR DEALERSHIP, BECAUSE YOU GUYS ARE CROOKS!

January 05, 2024

Dealership Rating
Employee Rating

Island Acura is the friendliest most accommodating dealership I have done business with and am on my 3rd MDX. Well Done Team Acura...Darren was extremely helpful and he worked with me on 2 vehicle dea More

by cheryltito
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 05, 2024

Island Acura responded

It's fantastic to hear that your experiences at Island Acura have been exceptional! We're thrilled that you've found our dealership to be friendly and accommodating, and we truly appreciate your loyalty as a returning customer. Darren and our team are dedicated to providing helpful and personalized service, and we're delighted that he was able to assist you with two vehicle deals. Thank you for your trust in Team Acuraā€”we're committed to continuing to provide you with top-notch service!

August 01, 2022

Dealership Rating
Employee Rating

I have been a loyal customer of Island Acura for 30+ years. I do not live closeby, but it has been the EXCELLENT service I receive from the service manager, Joey Robinson, that has kept me coming back More

by SusanDino
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Robinson, Tony DiGiovanni , Matt, Nick, Brittany, Tina

Aug 02, 2022

Island Acura responded

Susan - thank you so much for your decades of loyalty and your kind words! We're sorry you and your Integra GS had to say good-bye to each other, but love that you are enjoying your new RDX Tech Package! We look forward to seeing you again soon!

Aug 02, 2022

SusanDino responded

Thank you so much! Even though I was very sad to part with my Integra GS, I now have another BEAUTIFUL vehicle to enjoy :)

February 08, 2022

Dealership Rating
Employee Rating

It was a very nice experiene buying a car from Island Acura. Darren was amazing!! He was courteous, professional and helped us choose the right car!! When we got there the car we were looking for was s More

by Johnny the Greek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 09, 2022

Island Acura responded

Thank you for your kind words! We appreciate it and look forward to working with you again at Island Acura

October 10, 2021

Dealership Rating
Employee Rating

He has a great attitude and I also like the car introduced.thank you so much. More

by Lin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2021

Lin responded

He has a great attitude and I also like the car

Oct 10, 2021

Lin responded

He has a great attitude and I also like the car

September 20, 2021

Dealership Rating
Employee Rating

Darren was fantastic, honestly one of the best buying experiences I have every had on a large purchase. He was very clear and no game playing !!!! I would have liked to have found him earlier in my pursu More

by Smcc1harp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2021

Island Acura responded

Thank you for your kind words! We appreciate it and look forward to working with you again at Island Acura.

1

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