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Darren Van Orden
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Darren Van Orden | Page 12
Service Writer
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
120 Reviews
120 Reviews
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120 Reviews of Darren Van Orden
August 09, 2022
I can trust Cortese to conduct the necessary service to keep my F-150 running like new. They get it up to par in short order so I can keep my life moving. Thanks Cortese! keep my F-150 running like new. They get it up to par in short order so I can keep my life moving. Thanks Cortese! More
by leeolzenak
Verified Customer
Helpful 
August 03, 2022
Cortese has knowledgable and helpful service writers that make service Easy. Always get service done promptly and completely. make service Easy. Always get service done promptly and completely. More
by jrd0
Other Employees Tagged: John Cortese, Patrick Zimmerman, Phil Valenti, Al Rossester , David Eichelberger
August 02, 2022
The estimate provided quoted an engine that did not fit the vehicle, but was $500 more than the one that would. The prices for the parts were above Ford MSRP at a Ford Franchise. Also, the labor was quot the vehicle, but was $500 more than the one that would. The prices for the parts were above Ford MSRP at a Ford Franchise. Also, the labor was quoted as a Lump Sum and using the posted rate, amounted to twice the actual amount of time to perform the work. Also, having provide the results of the diagnostics from the first shop it was at, Cortese took an hour and a half to provide the same information. This was longer than it took for the non-Ford shop to determine the problem and provide the same solution (which was provided to Cortese). It does not appear to be the fault of the members of the service department, instead it is whoever handles the pricing in the system. Horrible experience. Very concerned with others having work done and not taking the time to verify that they are not being intentionally overcharged. We are still going to be in the market to purchase a new vehicle in the next six months, but after this experience it will not be a Ford or anything from any member of the Cortese group. More
by Ford35L
Other Employees Tagged: Al Rossester
July 25, 2022
Cortese Ford Service Department is excellent. Your car will be fixed quickly and correctly the first time. Service advisers Darren Van Orden and Jack Hawes are great. Friendly and knowledgeab Your car will be fixed quickly and correctly the first time. Service advisers Darren Van Orden and Jack Hawes are great. Friendly and knowledgeable. More
by rgray9
Other Employees Tagged: Jack Hawes
July 22, 2022
Cortese once again met my expectations of great service, treating me with respect and keeping me informed of what they were doing to address the reasons for my visit to the service department. They are kno treating me with respect and keeping me informed of what they were doing to address the reasons for my visit to the service department. They are knowledgeable, friendly and provided excellent service. More
by colleenmiller164
July 14, 2022
This visit was not the best visit that I experienced. It was really upsetting to me. It was really upsetting to me. More
by cldv33
Other Employees Tagged: Jack Hawes
July 12, 2022
The experience at Cortese Ford was outstanding The entire staff made the car buying procedure extremely easy just walking through the show room everyone greeted you and made you feel at ease it was just an o staff made the car buying procedure extremely easy just walking through the show room everyone greeted you and made you feel at ease it was just an overall wonderful experience however I thought buying a New vehicle could be so fun thank you David Bennett More
by bennettswagger
Other Employees Tagged: Patrick Zimmerman, Darren Sneddon, Chris Whaling, Jack Hawes, Samantha Cortese , David Eichelberger
June 28, 2022
Had a problem with my air conditioner Cortese did a great job in corrective action both service and cost Thank you job in corrective action both service and cost Thank you More
by KMCCORMI
Other Employees Tagged: John Cortese, Keith Osier, Jack Hawes , David Eichelberger, John cortese
June 23, 2022
My. 2011 Ford Ranger had a recall for possible defective airbags. Lincoln Cortese Ford was able to schedule an appointment right away. The work was comple 2011 Ford Ranger had a recall for possible defective airbags. Lincoln Cortese Ford was able to schedule an appointment right away. The work was completed correctly and efficiently and I was on my way! I highly recommend Lincoln Cortese Ford. More
by GAILMANZ
