Al Rossester

I would not recommend this place for your service needs. Their service writers lack in the realm of customer service. I have had two rather large jobs done there and both times returned within a day or two Their service writers lack in the realm of customer service. I have had two rather large jobs done there and both times returned within a day or two with problems. Which they then accused me of causing. I had a brand new engine installed and they had my car for 23 days and it was only supposed to be 14. The service writer I worked with rarely called me with updates and would only return my call if I called. I picked up my car and within 20 minutes my check engine light was on. I brought it back to Cortese and they had failed to connect something in the engine. They also tried to charge me for parts they broke on the engine install. I recently brought the same car in to have the fly wheel, torque converter, and transmission fluid pump replaced. I never heard from anyone for 2.5 days. The only reason I got a call was because I called and left multiple messages only to find out that my service writer had left and my car was passed to someone else. The only time I heard from that person was a text that said my car was ready for pickup. Three days went by and my transmission started slipping. I honestly did not even want to call because my interactions with their customer service has not been a pleasant experience. I ended up calling and speaking to Darren who is now my service writer and he told me they never even touched the transmission which is a lie. Basically came off like this is a new problem that needs to be addressed. I explained to him that my car wasn’t doing this prior to being brought into Cortese Ford and he said well they didn’t touch the transmission basically discrediting me. I had my husband call and Darren quickly changed his tune when my husband pointed out that the torque converter and the transmission fluid pump both would require the transmission to be touched. I was still told that the earliest they could get me in to look at it is Thursday. I fortunately traded this vehicle in today so I will never have to deal with Cortese Fords service department/writers again. More

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Cortese Ford consistently offers great service. This visit was for an oil change and tire rotation. I was in and out very quickly. This visit was for an oil change and tire rotation. I was in and out very quickly. More

by dexterwinter Verified Customer Verified Customer

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Was able to get an appointment quickly for an oil change. Did are great job and Al was a great help. Did are great job and Al was a great help. More

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Prompt and courteous at the counter. Shuttled me back to work and delivered the truck to me when completed. I couldn't ask for anything more. Shuttled me back to work and delivered the truck to me when completed. I couldn't ask for anything more. More

by alanshechter Verified Customer Verified Customer

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Excellent service team! Al and team are amazing! I always meet such interesting people in the waiting room. Thank you for always taking care of me! Al and team are amazing! I always meet such interesting people in the waiting room. Thank you for always taking care of me! More

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Great service. Knowledgeable, friendly, courteous and efficient. The service we receive is what keeps us coming back to Cortese. Knowledgeable, friendly, courteous and efficient. The service we receive is what keeps us coming back to Cortese. More

by gosman Verified Customer Verified Customer

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everything was nice about it, they treat us well and the car was as expected car was as expected More

by kinam.diaz Verified Customer Verified Customer

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Great service with very friendly staff! I would definitely recommend this place to all my friends and family. I would definitely recommend this place to all my friends and family. More

by Mars Verified Customer Verified Customer

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Cortese did a great job with my car. From setting up the appointment, to clear communication throughout the process, to addressing the issue. Thank you Cortese. From setting up the appointment, to clear communication throughout the process, to addressing the issue. Thank you Cortese. More

by Fred Verified Customer Verified Customer

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Cortese Ford has always provided a great service for us. They’re friendly, reliable and efficient. They’re friendly, reliable and efficient. More

by gosman Verified Customer Verified Customer

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