Roberto Barrios

The deal went very smoothly. After only having the vehicle home for 6 days the screen in the car started to cause issues. I contacted the dealership and they wanted me to bring it back to them. The pr vehicle home for 6 days the screen in the car started to cause issues. I contacted the dealership and they wanted me to bring it back to them. The problem is I live 5 hours away. There is other dealerships local but Bill Utter refused to fix the issue and said I'd have to read my warranty information to see if I could have it fixed. So now I have a new vehicle with a messed up touch screen that I'll have to pay out of pocket to fix. More

by ZACSTANCELL Verified Customer Verified Customer

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It’s always a 50 50 chance you get good service I love getting my oil change there because you can watch their the mirror and see the process I love that getting my oil change there because you can watch their the mirror and see the process I love that More

by Arangel0708 Verified Customer Verified Customer

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Saludos, me encanta sus personal muy profesional y amables bello me encanta asistir limpio y comodo todo sus instalaciones ,me demoro 25 minutos en cambiar el aceite amables bello me encanta asistir limpio y comodo todo sus instalaciones ,me demoro 25 minutos en cambiar el aceite More

by anacamol890 Verified Customer Verified Customer

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This was a quick well handled transaction. Sales and finance made it easy to purchase. finance made it easy to purchase. More

by JRSCHEILE Verified Customer Verified Customer

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It's s hit and miss with service center. First few times I have been there to get oil change package it was great but the last two times several things were missed and I was not very happy when I left I have been there to get oil change package it was great but the last two times several things were missed and I was not very happy when I left More

by Billy Verified Customer Verified Customer

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Salesman Roberto was fantastic! He wasn't pushy at all. There was no waiting up there for hours, paperwork was ready on arrival and everyone was very pleasant. Thank you! Best car buying experience to date There was no waiting up there for hours, paperwork was ready on arrival and everyone was very pleasant. Thank you! Best car buying experience to date More

by C.GABRIELLE5 Verified Customer Verified Customer

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very good service and people are very attentive in the needs that their clients need needs that their clients need More

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The entire staff was amazing through out the whole process and I would recommend car buyers, does not matter if you are new or old, to take their business here! process and I would recommend car buyers, does not matter if you are new or old, to take their business here! More

by ChristianBennettcmb Verified Customer Verified Customer

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My wife and I got in touch with Phil Tysinger throughout mutual friend and he was honest took real good care of us and did a solid job getting us into the truck we needed for our business. I’d highly recomm mutual friend and he was honest took real good care of us and did a solid job getting us into the truck we needed for our business. I’d highly recommend going through him and Bill Utter Ford. Great guy to do business with. We will go back next time. More

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I bought a used Jeep from this dealership and I cannot tell you how simple the process was. I simply emailed in through an online Ad and was immediately called back by Roberto. He was on his game. He had tell you how simple the process was. I simply emailed in through an online Ad and was immediately called back by Roberto. He was on his game. He had the car waiting for me when I arrived, gave me the keys and let me go drive it. It was Saturday morning and I didnt want to tie up a day on the weekend so I verbally agreed to buy it on Monday. I walked off thinking they will sell it and leave me hanging. Nope, they moved it across the lot to the sold area and there it sat until Monday. Roberto kept in contact with me and even went as far as to order me a new key since the car only had one when it was traded in. Who does that? They financed it through my credit union for 2.9% and set everything up prior to me coming in for financing. I was able to sign and move on because the finance department also was on their game. They have it set up to minimize social contact (COVID) and I was in and out in 15 minutes no lie. Toronto was my finance guy and he is really good as well. I went back to get my new spare key that they ordered and the key guy was running late- no problem...Ken and Roberto gave me a F150 and said go back to work and we will call you when ready. Sure, I was a little put out that the key guy was late but they made it right. So, in conclusion, if you want a good experience I suggest Bill Utter Ford in Denton. A quick shoot out to Roberto for being a stand-up dude and not giving me the standard used car run around. Thanks to Toronto for making me comfortable when going through the paperwork process and thanks to Ken for getting me in a truck to save my day when the key guy blew it. Kudos to Bill Utter in Denton for making car buying fun. More

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