Dave Simpson

The dealership went above and beyond to take care of my issue and made sure I was taken care of issue and made sure I was taken care of More

by cklemenc Verified Customer Verified Customer

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TJ and Kyle made the whole experience wonderful. We are thankful that we had them as a team for our expensive purchase. We are thankful that we had them as a team for our expensive purchase. More

by archangelmai Verified Customer Verified Customer

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Disappointing Service Experience at Southern GMC I had a very frustrating experience with Southern GMC’s service department. From the start, communication was lacking. I was contacted by the Service repre a very frustrating experience with Southern GMC’s service department. From the start, communication was lacking. I was contacted by the Service representative a month prior to my appointment that the parts for the recall on my pickup were in and I could come up to have them installed. I made the appointment at the time with the Service rep a month out because I live over 2 hours away and I would be staying in a hotel in the area overnight in order to make my appointment in the early morning. On the morning of the appointment I brought my vehicle in expecting the recall update and 2 other services I included in my appointment when I booked with the representative, I ended up waiting far longer than anticipated with no updates from the staff. My appointment was at 9:00. I attempted to follow up multiple times just to get an update about the status of my vehicle and no one answer the phone or return my messages. I finally had to take an Uber across town to the dealership and at 4:00pm I found that my vehicle had not been serviced. To make matters worse, I was told that the parts needed for the repair were not even in stock. Which I was told over a month ago that they had the part for my specifically which was the reason I made the appointment in the first place. This resulted in even more delays, and no one reached out to let me know what was going on—I was left completely in the dark. Overall, the long wait times, poor communication, and lack of preparation made this a disappointing and stressful experience. I expected a much higher level of professionalism and customer care from a dealership service center. I traveled from a far distance when I purchased my truck from this dealership 3 years ago. It is disappointing and unacceptable. More

by BEJAI227 Verified Customer Verified Customer

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Highly recommend to buy your next vehicle here! Ask for TJ of you want the best... Ask for TJ of you want the best... More

by DANSULLIVANJR Verified Customer Verified Customer

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Customer service is always friendly! They are quick and efficient and I’ve always been happy with my service. They are quick and efficient and I’ve always been happy with my service. More

by Delanynw12 Verified Customer Verified Customer

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Service was awful and still no contact or information about service recall and tire rod. 3rd purchase will NOT purchase another about service recall and tire rod. 3rd purchase will NOT purchase another More

by JASONDIEFF Verified Customer Verified Customer

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Great service an also quick waited no longer then 30 minutes they also cleaned my car minutes they also cleaned my car More

by kamcuffee1 Verified Customer Verified Customer

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After inspection, the cooling tank is completely empty, the alignment is not made correctly, the steering wheel is turned 5-7 degrees to the side and failed to adjust, all wheels are pumped up to 41psi. the alignment is not made correctly, the steering wheel is turned 5-7 degrees to the side and failed to adjust, all wheels are pumped up to 41psi. More

by bogdanbabchyk3440Bogdan Verified Customer Verified Customer

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Great services and did it in a timely manner and did not have to wait long. I appreciate the consideration. have to wait long. I appreciate the consideration. More

by alicezapayton Verified Customer Verified Customer

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Everyone was courteous and helpful. Service was quick. Very professional. I have recommended Southern KIA to my friends Service was quick. Very professional. I have recommended Southern KIA to my friends More

by philterrana Verified Customer Verified Customer

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