David Adair | Page 2

Lawton Chrysler Jeep Dodge RAM responded

That's wonderful to hear, John! Being treated as a person, not just a number, makes all the difference in customer service. It's fantastic that you had such a positive experience and feel confident recommending them to your friends. Thanks for sharing your feedback—it's incredibly valuable!

Lawton Chrysler Jeep Dodge RAM responded

Thank you, John. It's fantastic to hear about your positive experience with our location, staff, and techs. Your recommendation speaks volumes about our quality of service. We appreciate your business and look forward to your next service. Have a great weekend!

Lawton Chrysler Jeep Dodge RAM responded

That sounds like an incredible experience, FKS5744! We love to hear about the professionalism and dedication of Ryan, Erick, Anthony, and our team in parts. Making a great deal on a new Jeep Grand Cherokee Limited and receiving top-notch service is a win-win. Enjoy the new ride and do not hesitate to reach out if we can be of further assistance.

Lawton Chrysler Jeep Dodge RAM responded

Cody we're absolutely thrilled to hear about your outstanding experience with Barbara, Todd, and Ray at our dealership. Providing exceptional service is at the heart of what we do, and your positive feedback means the world to us. Thank you for choosing us, and we look forward to continuing to meet your needs in the future!

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Sean83! We appreciate your positive feedback about our text service. We're thrilled to hear that you look forward to visiting us regularly and that you find our world changes excellent and fast. Your satisfaction is our top priority, and we look forward to serving you again soon!

Lawton Chrysler Jeep Dodge RAM responded

Thanks again for your feedback carlannmiller. We here at Lawton CJD stand behind the repairs that are completed on your vehicle. I empathize with you on the cost of vehicle repairs and the cost of mechanical breakdown protection. But the up front cost of the plan in this case would have been less then the repairs that were completed on your vehicle. We do business with all ages of customers and never try to take advantage of them in any way. The team here at Lawton CJD is concerned that you feel that way. If that is the case, please accept my sincerest apologizes. Please feel free to reach out to me to discuss the events that have transpired. my number is 580-771-3339, Thank You, Todd Brown

Lawton Chrysler Jeep Dodge RAM responded

We appreciate your taking a moment to share your experience, Zodak1976, We're glad to hear that the service manager and advisors are always attentive to your needs and willing to make things right when there's a mistake. It's also great that the parts department goes the extra mile to help you. Your constructive feedback regarding the technician's pace is valuable, and it's good to know that overall, you trust this service center for your vehicle repairs. Thank you for sharing your thoughts!

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, carlannmiller. Having been in the business for 23+ years, I can understand the frustration on buying a used vehicle and begin having issues with it. I always recommend purchasing an extended service contract when you buy a vehicle due to the costs of repairs and peace of mind. When the vehicle came in the first time we found a leaking rear evaporator core by utilizing a/c dye and special UV lights that help us pinpoint the leaks. I physically verified the leak with the technician. Due to the location of the front evaporator core in the dash, it's not visually accessible so normal methods of testing cannot be performed. So we have to use deductive reasoning by inspecting the rest of the system. If no leaks are found then we condemn the evaporator core in the dash. The management team here at LawtonCJD have been working on a plan to help assist with this repair. Please feel free to reach out to me at 580-771-3339, Thank you, Todd Brown

Lawton Chrysler Jeep Dodge RAM responded

Hi Heather. It's fantastic to hear that you've consistently received great customer service from our team at Lawton CJDR! Having a reliable and helpful resource for questions and fixes is invaluable. We're glad to know that we earned your repeat business. Let us know if we can be of further assistance.

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking a moment to share your experience, masseyj0392. We apologize for the inconvenience you incurred during your visit. Unfortunately, we have had an extreme backlog of work that had been carried over which caused a delay in us diagnosing your vehicle. That should have been explained at the time you checked the vehicle in for service. I will address that with the team to ensure going forward that communication is of the utmost importance. We genuinely hope you will give us another chance to provide you the quality service you expected. Please reach out to me at 580-771-3339, thank you Todd Brown