David Arakelyan | Page 3

BMW of Freeport responded

Hello, congratulations on your vehicle! We are so pleased to read that our Sales Team was very helpful, informative, and was able to help you find your perfect vehicle during your visit. Thank you so much for trusting us, and leaving us this great five-star review. It was a pleasure to do business with you, please don't hesitate to reach out to us for any future needs at BMW of Freeport.

BMW of Freeport responded

Congratulations on your new vehicle, Karen. It is great to see that our Sales Team was professional, knowledgeable, and informative during your purchasing process. We appreciate your recommendation and would love to do business with you again here at BMW of Freeport.

BMW of Freeport responded

Thank you for choosing to visit BMW of Freeport and for this 5-star review of your experience. Our very professional, friendly, and polite team is always eager to welcome you and assist you with any questions. Thank you for your feedback.

BMW of Freeport responded

Thank you for your 5 stars and kind words. Nothing pleases us more than knowing our Sales Team is always honest, reliable, and professional ensuring you continue to have satisfying car-buying experiences here at BMW of Freeport. Congratulations on your new BMW. It will be our pleasure to welcome you back for any future needs.

BMW of Freeport responded

Mark, thank you for choosing BMW of Freeport and for noting the wonderful time you had with our team. Your 5-star review is greatly appreciated.

BMW of Freeport responded

Hello Pete, thank you so much for your kind review of BMW of Freeport. We are so glad that you had such a pleasant experience with our Sales Team and we congratulate you on your purchase. It would be our pleasure to assist you again someday.

BMW of Freeport responded

Hello. We are grateful for you leaving us a five-star review and for recommending our services. We're thrilled that our friendly team was helpful with getting you exactly what you wanted. You can always count on BMW of Freeport for your automotive needs.

BMW of Freeport responded

Thank you for the great rating and review. Our Sales Team is happy to see that you had an awesome car-buying experience at BMW of Freeport. Congratulations on the new BMW!

BMW of Freeport responded

Hi Shane, thank you for sharing this about our service team here at BMW of Freeport. We are glad to learn that they provided you with a knowledgeable, friendly, and positive experience. It would be our pleasure to have you continue to choose us for your future automotive needs. Have a great day!

BMW of Freeport responded

Hello, We apologize for any confusion or frustration caused by our pricing. We would like to clarify that our dealership does markup cars for out-of-state buyers due to various factors including but not limited to shipping costs, taxes, and fees. However, we understand that this may not have been communicated clearly enough to you during your visit, and for that, we apologize. We strive to provide fair and transparent pricing to all our customers, and we are sorry to hear that you feel as though you were treated unfairly. We will take your feedback into consideration and use it to improve our communication and customer service going forward. Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future. Best, Chris Carima General Manager