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David Theriault
David Theriault at Jim Ellis Chevrolet
Refer Me

David Theriault | Page 7

Service Director

Jim Ellis Chevrolet

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.7
79 Reviews

Dealership Experience

4 yrs, 3 mos

Industry Experience

50 yrs, 5 mos

4.7

79 Reviews

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79 Reviews of David Theriault

June 09, 2022

Dealership Rating
Employee Rating

3 hour wait time for an oil change, that’s not acceptable. I will never use you again. More

by endri_31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf

Helpful 1
Report | Print
Jun 13, 2022

Jim Ellis Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please get in touch with Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

June 07, 2022

Dealership Rating
Employee Rating

Acct manager was courteous and professional. Was also knowledgeable concerning my questions about the service and information about my tires. More

by Doug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Not sure if his name but a young man.

Helpful
Report | Print
Jun 07, 2022

Jim Ellis Chevrolet responded

Doug, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault

June 06, 2022

Dealership Rating
Employee Rating

Awesome job done with my battery recall service. They washed my car when the job was done. Thank you. More

by WINNYPOOH1014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf

Helpful
Report | Print
Jun 07, 2022

Jim Ellis Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

June 02, 2022

Dealership Rating
Employee Rating

Horrible experience . 3 hour wait time way to long . They said 1 hour . Overall horrible experience More

by The one
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Franchely Reyes , Matthew Braun, Charles Prayor

Helpful
Report | Print
Jun 02, 2022

Jim Ellis Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

June 01, 2022

Dealership Rating
Employee Rating

Very good. With Ms.Elise ,,Jeriod, ,and Louis, I'm good, parts are good people too Wolff👍 More

by WOLFONEENTERPRIZES007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf , Matthew Braun, My Vette man Jerard

Helpful
Report | Print
Jun 02, 2022

Jim Ellis Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

June 01, 2022

Dealership Rating
Employee Rating

Excellent new staff - Loanne is best I have had at Jim Ellis- cares - goes the extra mile/ she should be rewarded! More

by COSTANEOCLEOUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf , Loanne-,excellent 5 stars

Helpful
Report | Print
Jun 02, 2022

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Expect the Best! Service Manager Mr. David Theriault

May 27, 2022

Dealership Rating
Employee Rating

The service was excellent the speed and customer experience were great. They make sure I have a ride there and back More

by kenneths1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf

Helpful
Report | Print
May 29, 2022

Jim Ellis Chevrolet responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

May 30, 2022

Jim Ellis Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

May 25, 2022

Dealership Rating
Employee Rating

Vlad my service advisor was a pleasure to work with. He was knowledgeable, pleasant and provided great customer service. The service dept and staff were great. Will definitely be back. More

by HAPPY MOM & DAUGHTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey

Helpful
Report | Print
May 26, 2022

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Vlad delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

May 19, 2022

Dealership Rating
Employee Rating

Amazing customer service and professionalism by the service representative Strong communication throughout the process and quick service. More

by bcdermond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf

Helpful
Report | Print
May 20, 2022

Jim Ellis Chevrolet responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

May 13, 2022

Dealership Rating
Employee Rating

Bought several cars from Reggie and the sales and service are the BEST at Jim Ellis GMC and Chevrolet! More

by whamil4984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf

Helpful
Report | Print
May 16, 2022

Jim Ellis Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

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