Derek Cogdill

This is my fifth purchase dealing with Michelle she has always very informative and pleasant to work with always very informative and pleasant to work with More

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Great dealership! Michelle was awesome to work with. She provided a very comfortable low pressure experience. I felt like I was treated like family by the entire staff Michelle was awesome to work with. She provided a very comfortable low pressure experience. I felt like I was treated like family by the entire staff. From Sales to service everyone went out of their way to make me feel comfortable throughout the whole process. More

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Nice atmosphere and friendly staff! Loved the nice selection of cars they had available and affordable pricing Loved the nice selection of cars they had available and affordable pricing More

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We have been with BMW of Crystal Lake for over 20 years: leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted fr leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted friend. Even when he is working hard on sales events, he always takes the time to accommodate our needs and limitations, and he never makes any request seem like a bother. Not only can he tell you anything you want to know about these complex vehicles, you come away feeling you actually learned something! He is the biggest reason we have stayed with BMW of Crystal Lake for over two decades. (The X3s are great, too! ) Ed and Nancy Ponczek More

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I had an outstanding experience at BMW of Crystal Lake. From start to finish, everything was smooth and stress-free. My salesperson, James, was exceptional – knowledgeable, honest, and truly helpful. He gu From start to finish, everything was smooth and stress-free. My salesperson, James, was exceptional – knowledgeable, honest, and truly helpful. He guided me through the selection process with ease, answered all of my questions thoroughly, and made sure I felt confident in my decision. The trade-in and purchase process could not have been easier. The finance team was professional and efficient, making the paperwork simple and transparent. The service department has also been wonderful, adding to my confidence in choosing this dealership. Overall, it was a very pleasant experience, and I couldn’t be happier with my new X2 M35i BMW. This will absolutely be my dealership for all future purchases More

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I really love how Passionate, maintained, and organized Daniel Krol is. He is very thorough, informative, and positive while answering all the questions I had. I really love how comforting, and understandi Daniel Krol is. He is very thorough, informative, and positive while answering all the questions I had. I really love how comforting, and understanding he is during the deal. It made the process all the more enjoyable and it was an effortless transition on my end. I feel as though I was heard and understood from Daniel Krol and other staff members. I’m very glad with my purchase and I know if I am ever in the market it will be with Daniel Krol again. Thank you Dan! 5 stars 🤚🏽 More

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On a scale of 1-10, this dealership rates 100! !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general ma !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general manager, were all phenomenal going far, far beyond my expectations. When Dan says the dealership wants to support, satisfy, and serve the customer, he’s not kidding. I can’t state strongly enough how happy, surprised, and satisfied I am with their persistence, problem solving, and desire to do anything and everything to keep me as a happy customer. There aren’t enough stars to recognize Anderson BMW/Mazda dealership’s customer service. Thank you doesn’t seem enough. More

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The service was great and I’m very happy with my new Mazda. Thanks Zach! Mazda. Thanks Zach! More

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To make it very simple, in this dealership you feel like family. Customer service is their top priority, from sales to service. family. Customer service is their top priority, from sales to service. More

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Excellent customer service and one of the best sales rep in the area. She comes highly recommended. in the area. She comes highly recommended. More

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