Derek Hey
Derek Hey at Family Kia

Derek Hey

Server Advisor

Family Kia

2665 U.S. Highway 1 South
St. Augustine, FL 32086

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4.7
125 Reviews
4.7

125 Reviews

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125 Reviews of Derek Hey

June 18, 2026

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Employee Rating

coben did fantastic as my service advisor. even though i am coben i still think im pretty fantastic. Holla at me More

by cobenbalch
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Recommend Dealer
Yes

June 13, 2026

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The AI answering service does not leave messages for the service office people to call you back. Rang 3 times and left a message over a few days and had no calls back. Frustrating as I then had to drive to More

by carollye16
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Recommend Dealer
Yes

June 12, 2026

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Quickly in and out with all services provided AT A good price. Nice waiting room with amenities provided. More

by jimshomeport
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Recommend Dealer
Yes

May 29, 2026

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Great quality service! Providing me a loaner vehicle was a game changer. Keep up the great work! More

by colby78
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Recommend Dealer
Yes

May 22, 2026

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Great! They were very accommodating to my schedule. They made sure every thing was good with any updates. More

by constant.maria
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Recommend Dealer
Yes

Other Employees Tagged: Scott Ingenito, Casey Ingenito, Luz Merturi, Casey Root , Cobin. Very accommodating.

May 17, 2026

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Communication was great. Light replacement was completed in a timely manner. Like the new waiting area. More

by cabdalla
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Recommend Dealer
Yes

May 16, 2026

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Thank you for your professionalism, kindness, honesty, and exceptional service during my outstanding Kia experience. More

by lynnmellow
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Recommend Dealer
Yes

May 14, 2026

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Family KIA provides quality customer service. Associates are professional and provide timely feedback when having work completed and providing next steps. More

by dmarie131
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Recommend Dealer
Yes

May 08, 2026

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Everyone very professional and helpful had oil change and tire rotation all went well and they fixed all recall items More

by kathyrodretired
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Recommend Dealer
Yes

May 06, 2026

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The process was super easy, they were faster than I had originally thought. Great waiting area with some snack options. Checkout was very informative. They go through every part of the inspection and tell More

by AMANDA00713
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Recommend Dealer
Yes
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