Derek Witman

They do a good job. But waiting an hour and half or two hours for an oil change is asking a lot. When I call for an appt, they tell me I don't need an appointment to "co But waiting an hour and half or two hours for an oil change is asking a lot. When I call for an appt, they tell me I don't need an appointment to "come in" But then I end up waiting for almost two hours- for an oil change. I don't think that's express service. Past visits I felt like a vip, not so much lately. I will say that everyone is a pleasure to deal with in the service area. More

by 450 Mercedes owner Verified Customer Verified Customer

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+Coming to this dealership is always a delight because their service never fails to amaze. their service never fails to amaze. More

by SIR_VAIO Verified Customer Verified Customer

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Great service and good people doing it. Even left a number for me to call if I need help Even left a number for me to call if I need help More

by SBCHACKER Verified Customer Verified Customer

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Phil was really helpful and informative. Andrew, who helped me when Phil was not there, was not great. I don't remember specifics other than that he didn't return calls. He just didn't seem Andrew, who helped me when Phil was not there, was not great. I don't remember specifics other than that he didn't return calls. He just didn't seem comfortable in his job and hence did not inspire confidence. Other than that, everybody has been great. I did receive a call asking about an accident I had in the loaner. That was puzzling, as I had no accident. The check engine light went on when I was leaving Baltimore and I called Diane about that as soon as I noticed it. The woman who called about the non-existent "accident" was lovely and I think we got it straightened out. More

by ANNARK Verified Customer Verified Customer

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Purchased pre owed E350. They treated me respectfully, no high pressure, totally professional! Ryan and his assistant are the BEST! Highly recommended. They treated me respectfully, no high pressure, totally professional! Ryan and his assistant are the BEST! Highly recommended. More

by TOMMYTBALL Verified Customer Verified Customer

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My 2012 C300 4Matic Sport is in amazing condition at 130,000 miles because of Christina Lowe and her Service team! Kudos to Fort Washington for their great staff, great environment and for their great 130,000 miles because of Christina Lowe and her Service team! Kudos to Fort Washington for their great staff, great environment and for their great customer service! It's nice to be treated like a respective owner of a Mercedes-Benz when you walk in to Mercedes-Benz of Fort Washington! Thank you! Bob M. More

by ROBERT.MARVULLI Verified Customer Verified Customer

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Everything was fine and the people were real nice. The only thing that bothered me was that we were there waiting for the car for over 5 hours! There is no excuse for that. Luckily their showroom i The only thing that bothered me was that we were there waiting for the car for over 5 hours! There is no excuse for that. Luckily their showroom is gorgeous and rather relaxing. Overall, I would go back but just be more persistent. More

by POTTERTONJ Verified Customer Verified Customer

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Purchased my 2023 Mercedes from Ft. Washington and I have been extremely happy with the service. Washington and I have been extremely happy with the service. More

by ANN.HAVILAND.JB42 Verified Customer Verified Customer

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They were ready for me when I arrived and called me when my car was finished. Very easy to deal with my car was finished. Very easy to deal with More

by BILL@RUBINSOHNTRAVEL.COM Verified Customer Verified Customer

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Everything was great only one is that couple times was really hard to talk to someone and phone was switching over auto response which is a little bit annoying otherwise very satisfied have 2 bmws now and really hard to talk to someone and phone was switching over auto response which is a little bit annoying otherwise very satisfied have 2 bmws now and thinking to switch back to Mercedes More

by VAKHTANGSUTIDZE Verified Customer Verified Customer

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