Desiree Farey | Page 3

I was interested in trading in my 2021 Outback for a 2024, based on an email offer from Subaru. From the moment I walked into the dealership, I got great service from a team of staff that walked me th 2024, based on an email offer from Subaru. From the moment I walked into the dealership, I got great service from a team of staff that walked me through the process openly and transparently. Within a few hours, I got a fair trade-in deal, and drove off the lot with my new 2024 Outback. I chose to trade into an Onyx model, which is one level below the Limited that I had, to keep the payments down. I felt like it was a better fit for me anyway. No one tried to upsell me to a more expensive model or steer me in any way except for what I wanted. The staff were very friendly and authentic. It is a family run dealership, who seems confident enough in their product to let it speak for itself, without needing to pressure anyone into a purchase. I highly recommend Irvine Subaru. I worked with Daniel, Erika, Frank, and Desiree. More

by derekvoien Verified Customer Verified Customer

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Great staff, helpful, knowledgeable, keeps you in the loop with time frame on service for car loop with time frame on service for car More

by ssned25271 Verified Customer Verified Customer

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Excellent product knowledge. Patient with answering our many questions. We bought the car. Thank you.. Patient with answering our many questions. We bought the car. Thank you.. More

by rtsmith Verified Customer Verified Customer

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This is a reat family run business that treats customers well so they keep coming back well so they keep coming back More

by citizenrob Verified Customer Verified Customer

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Best car buying experience of my entire lifetime, I was in and out in a jiffy!! in and out in a jiffy!! More

by travisb75 Verified Customer Verified Customer

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I bought a Subaru Forester Sport 2024 at Irvine Subaru dealer at the end of Oct. I am not a California resident, so I asked one of their sellers if they have experience selling cars out of state. They con dealer at the end of Oct. I am not a California resident, so I asked one of their sellers if they have experience selling cars out of state. They confirmed with me they had done it several times before, they could help me out if I wanted to buy the car from them. I also gave them my zip code to calculate the sale tax. I also told them I wanted an out-of-door price. I went to the dealer after the seller gave me a number for the car I wanted. Before I signed the paperwork to buy the car, I confirmed again with 3 people at the dealer that this price would be everything I needed to pay. They said yes and I won't need to pay for anything besides the registration when I go to the DMV at Nevada. The man also showed me that they already collected all the sales tax, I just needed to bring the paperwork to the DMV to register. I also asked about the title of my car since I paid off my car right away. He said DMV in Nevada would give me the title car. I went to the DMV in Nevada a few days ago to register my car. The DMV said my car still owed $210.32 for the sale tax, also Nevada won't give me the title car since California collected the title fee. I went home and emailed my seller, she responded to me that the tax in Nevada is higher than in Orange County, so I need to pay the difference in the sale tax. And a finance will call me to explain. I sent her another email since we discussed the out-of-door price… based on where I am living. No response and no one called me. I also texted and called the service director of Irvine Subaru since he sent me an email to introduce me and gave me his number. I received nothing. If they do not have experience selling cars out of state, they must not lie to the customers. Moreover, I already paid off my car but I have no idea about the title of my car…. Irving Subaru needs to contact me to solve the problems!!! More

by nguyentam_w92 Verified Customer Verified Customer

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Friendly, efficient, trustworthy. When calling they get you in right away, normally finish before the given time, always take care of your car from top to bottom. Friendly & professio When calling they get you in right away, normally finish before the given time, always take care of your car from top to bottom. Friendly & professional. You know you’re in the best hands! More

by jennbboring Verified Customer Verified Customer

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Desiree was wonderful with setting everything up and working to make it as painless as possible for when I got there to pick up my car. The person who helped me on site was Franky who was polite, patien working to make it as painless as possible for when I got there to pick up my car. The person who helped me on site was Franky who was polite, patient, and respectful, explaining how the car worked and making sure I was comfortable with everything. The finance person was equally polite. Buying a new car has never been less stressful! More

by shockley.terry Verified Customer Verified Customer

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The entire staff was a pleasure to work with. This is fourth or fifth vehicle we have gotten from Irvine Subaru. Always fair and honest! This is fourth or fifth vehicle we have gotten from Irvine Subaru. Always fair and honest! More

by ANGELA MORAN Verified Customer Verified Customer

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Our third lease from Irvine. Always fair and very easy transaction. Very good dealership. Recommend. Always fair and very easy transaction. Very good dealership. Recommend. More

by BALGLAD Verified Customer Verified Customer

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