Devin Caringer | Page 2

Defenitely Excellent customer service from everybody specially to Will Soong. He is very accomodating, very respectful to people whom he talk to. Will has a shown an example of outstanding customer serv specially to Will Soong. He is very accomodating, very respectful to people whom he talk to. Will has a shown an example of outstanding customer service! he updates me from time to time with whats going on with my car and how much longer I have to wait, and not just that I feel like theres a DJ calling me with his very modulated voice from my voicemail! I have been a loyal customer of ford since 2017. Since I live town I have been going to Honolulu ford for services since I bought my ford explorer 2020 from Fordwindward. But Oh God Honolulu ford has a very terrible service they even broke my car seat adjuster because they left a trainee to fix my car. no compensation or refund on the amount I spent that day which was rediculously expensive over a freaking wiper blade. Anyway, I am just now glad that I came back to Windward Ford branch. I hope they will continue to be of great service to their loyal customers! Thanks again to Will Soong for helping me out! - and oh I wish I was able to get a loaner car since I went there for a Recall, I have to catch a uber going back home since it will be ready the next day. not really a big deal but it would be nice if there was a loaner. More

by cyd.ruiz Verified Customer Verified Customer

Helpful 0

Report | Print

Scheduled a general service and was offered 3 packages and chose the least expensive and after completed I looked back at previous cost and was charged considerably more. Their response was I chose the pa and chose the least expensive and after completed I looked back at previous cost and was charged considerably more. Their response was I chose the package and didn't specify the basic service...which wasn't offered to me! Shady practice upcharging for no reason. Also they mentioned that I skipped the 5000 mile service- the manual calls for 10,000 mile servicing. Again trying to upcharge More

by ehanson2 Verified Customer Verified Customer

Helpful 1

Report | Print

My battery died got a jump drove to dealer and after checking to see if they had my battery in stock, they fit me in right then. I was out about 1 1/2 hour later!! Well done but still a bit expensive. T checking to see if they had my battery in stock, they fit me in right then. I was out about 1 1/2 hour later!! Well done but still a bit expensive. They also did 50 point inspection but failed to fill up my windshield wiper fluid so I know it wasn’t as thorough as usual. More

by hwnpilot Verified Customer Verified Customer

Helpful 0

Report | Print

Super helpful and willing to go the extra mile in order to make sure everything was done right. to make sure everything was done right. More

by Sam.braddock00 Verified Customer Verified Customer

Helpful 0

Report | Print

Bad communication With following up for diagnostic Wether I still wanted to do it Should have called owner first diagnostic Wether I still wanted to do it Should have called owner first More

by georgerasay1120 Verified Customer Verified Customer

Helpful 0

Report | Print

They clearly explained what they're going to do. And what needs to be done in the future. Very good work. Thanks And what needs to be done in the future. Very good work. Thanks More

by rnakamura.rn Verified Customer Verified Customer

Helpful 0

Report | Print

Attentive and ensured we were up to date throughout the process. When more issues were discovered we were notified and plans discuss on how to resolved. process. When more issues were discovered we were notified and plans discuss on how to resolved. More

by WestWard Verified Customer Verified Customer

Helpful 0

Report | Print

Great customer service. It was very easy to make and change my appointment. Service personnel very nice. It was very easy to make and change my appointment. Service personnel very nice. More

by kjec808 Verified Customer Verified Customer

Helpful 0

Report | Print

I really like windward ford. It’s a far drive for me but it’s worth it It’s a far drive for me but it’s worth it More

by wrnching Verified Customer Verified Customer

Helpful 0

Report | Print

My appointment was 9 am. Had to wait till about 10:45 am. Why? Pi’lii helped a lot. Had two factories recalls to do. Took them 15-20 minutes too do once the technician starte Had to wait till about 10:45 am. Why? Pi’lii helped a lot. Had two factories recalls to do. Took them 15-20 minutes too do once the technician started. Everyone was friendly… More

by tadao5 Verified Customer Verified Customer

Helpful 0

Report | Print