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Sherrill Smith
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Sherrill Smith
Sales Consultant
Banister Ford of Marlow Heights
5000 Auth Rd.
Marlow Heights, MD 20746
37 Reviews
37 Reviews
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37 Reviews of Sherrill Smith
January 25, 2024
Cherelle could not answer that one basic question that we had such as questions pertaining to the warranty or maintenance of the vehicle we were getting ready to purchase every time we asked her a basic ques had such as questions pertaining to the warranty or maintenance of the vehicle we were getting ready to purchase every time we asked her a basic question, She had to keep going back into the store to ask someone else. She had absolute no sales knowledge what so ever. Every time we had a question she responded with a poor attitude. I came ready to buy with 800 credit score, down payment, and check in hand However, Cherelle was a complete dealbreaker for me. . I would never give her my money. More
by Venusmccary
Helpful 
August 01, 2023
There was a slight problem but Ms. Craft step in and resolved it. Thank you Ms. craft Craft step in and resolved it. Thank you Ms. craft More
by KEELSHERMAN9
Verified CustomerOther Employees Tagged: Sonny Betancourt, Evelyn Betancourt, Devron Stevenson, Shana Jefferson , Craig Contee
June 11, 2023
The help I received at this dealership was exceptional. Every sales associate and the general sales manager Ms.Shankar Craft was phenomenal, amazing energy, very patient, and super respectful. Will be comi Every sales associate and the general sales manager Ms.Shankar Craft was phenomenal, amazing energy, very patient, and super respectful. Will be coming back !!! More
by aneesa.reeves
Other Employees Tagged: Sonny Betancourt, Evelyn Betancourt, Shanise Craft, Chin Anasoh
June 10, 2023
The customer service here is superb! Get your vehicle here and get here fast. You will not be disappointed! Get your vehicle here and get here fast. You will not be disappointed! More
by Tilysha
Other Employees Tagged: Shanise Craft, Chin Anasoh
June 08, 2023
Bought my last three cars from Ford Matlow Heights and was not happy with final purchase was not happy with final purchase More
by MJNJYG
Other Employees Tagged: Shanise Craft
May 05, 2023
Customer service needs improvement, more knowledgeable sales staff personnel who does better job at inspection sales staff personnel who does better job at inspection More
by jhcole442
Other Employees Tagged: Sonny Betancourt, Evelyn Betancourt, Devron Stevenson, Shana Jefferson , Craig Contee
April 20, 2023
Great experience except service after the sale - used car manager is a total fail. Poorly informed and failed to even try to understand my concern. Lost any future business or referrals. manager is a total fail. Poorly informed and failed to even try to understand my concern. Lost any future business or referrals. More
by djcase92
Other Employees Tagged: Shanise Craft, Tim Baig, Leander Putney
February 21, 2023
I had a terrible experience with Bannister Ford in Suitland MD. I ordered a 2022 Ford Maverick hybrid in November of 2021 and was repeatedly delayed in getting my car. Despite multiple emails promisin Suitland MD. I ordered a 2022 Ford Maverick hybrid in November of 2021 and was repeatedly delayed in getting my car. Despite multiple emails promising a build date and assurances from the dealership that they were doing everything they could to help, I was left waiting for months for my vehicle to arrive. To make matters worse, when my car was finally built and ready for pickup, Bannister Ford sold it to someone else even though I had confirmed that I wanted the vehicle and had put down a deposit. The general manager, Devron Stevenson, and the staff at the dealership refused to acknowledge their mistake or take any responsibility for the situation. I have yet to see my deposit and were completely unhelpful throughout the entire process. In conclusion, I strongly advise against doing business with Bannister Ford in Suitland MD. They were disorganized, unhelpful, and completely failed to deliver the car that I had ordered. The fact that they sold my car to someone else after I had confirmed my purchase was unacceptable, and their refusal to take responsibility for their mistake was extremely disappointing. I highly recommend looking elsewhere for your automotive needs. More
by Albert Smith
Other Employees Tagged: Sonny Betancourt, Evelyn Betancourt, Kevin Bowman, Nick Williams, Devron Stevenson, Shana Jefferson, Shanise Craft , Richard Bledsoe, Richard Bledsoe
November 29, 2022
So, far the prcess was quick and efficient. . Maybe the customers service will improve over time. . Maybe the customers service will improve over time. More
by antoniojohnsonbey
Other Employees Tagged: Bobby Gray
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