Evelyn Betancourt
Sales Associate
Banister Ford of Marlow Heights
5000 Auth Rd.
Marlow Heights, MD 20746
102 Reviews
Write a Review102 Reviews of Evelyn Betancourt
April 17, 2024
At this point I am still awaiting the second key and to hear from the finance company hear from the finance company More
Other Employees Tagged: Davonte Manuel , LISA
April 05, 2024
Sonny is an excellent sales person. His wife was excellent too. Great job. Appreciate the way they explained everything and got my financing where I wanted it to be. They explained His wife was excellent too. Great job. Appreciate the way they explained everything and got my financing where I wanted it to be. They explained how the vehicle works. There was an issue with the vehicle and it was handled and resolved right away. More
Other Employees Tagged: Bobby Gray, Sonny Betancourt
February 23, 2024
I love shopping for a vehicle from a Dealership where the sales staff aren’t pushy and pressuring the customers to make the sale. My husband and I have been looking for a F250 pick up truck for over a year. sales staff aren’t pushy and pressuring the customers to make the sale. My husband and I have been looking for a F250 pick up truck for over a year. The pandemic complicated our search as it was more important to find exactly what we wanted at the right price. Sonny Betancourt and his wife Evelyn Betancourt were always available to answer any questions that we had. When we found our perfect truck at Banister Ford the sale and delivery process was easy and the customer service was exceptional. I highly recommend Sonny and Banister Ford! More
Other Employees Tagged: Sonny Betancourt
August 01, 2023
There was a slight problem but Ms. Craft step in and resolved it. Thank you Ms. craft Craft step in and resolved it. Thank you Ms. craft More
Other Employees Tagged: Sonny Betancourt, Sherrill Smith, Devron Stevenson, Shana Jefferson , Craig Contee
July 29, 2023
Stopped pass the dealership and found the perfect Bronco. Shanise was welcoming and able to make the deal work. Their staff has followed up to ensure I am familiar with the vehicle and offered help if needed Shanise was welcoming and able to make the deal work. Their staff has followed up to ensure I am familiar with the vehicle and offered help if needed. More
Other Employees Tagged: Shanise Craft
July 26, 2023
I could not recommend this dealership to anyone. In general, the staff were poorly trained in their jobs - or worse, maybe they are intentionally this bad. I pre-ordered a vehicle and paid a deposit In general, the staff were poorly trained in their jobs - or worse, maybe they are intentionally this bad. I pre-ordered a vehicle and paid a deposit. The staff somehow "lost" my order and either never placed the order or didn't attach my name to the order. After 20 months they finally offered me a similar vehicle to the one I ordered. Upon delivery they then tried to add $2800 to the price. It took 5 hours of back and forth, but they ultimately did give me $2500 towards the difference. Again, I would not recommend this dealership to anyone. More
Other Employees Tagged: Devron Stevenson, Shanise Craft
July 24, 2023
The staff here is amazing! Joesph helped me get the exact car I wanted. Ms Shanise also was very helpful and resourceful. Overall staff was very respectful and professional thr Joesph helped me get the exact car I wanted. Ms Shanise also was very helpful and resourceful. Overall staff was very respectful and professional throughout the whole process. 10 Stars!!!! More
Other Employees Tagged: Devron Stevenson, Shanise Craft
July 14, 2023
I had scheduled an oil change service package online that was advertised at around $85. When I arrived at the dealership, I informed them about my appointment and showed them the email confirmation. However, was advertised at around $85. When I arrived at the dealership, I informed them about my appointment and showed them the email confirmation. However, after the service was completed, I was surprised to see a charge of $250.42 on my bill. The cost had not been explained to me beforehand, and I had expected to pay the amount that was indicated online. I didn't explicitly request all the additional services, and I'm not even sure if they were necessary, so I felt a bit foolish. The cashier mentioned that they don't refer to the online system and instead perform the services based on your instructions. Nevertheless, I showed them the email confirmation and expected to pay less than $100. Furthermore, when I made the appointment online, I had requested the shuttle service. However, when I arrived at the dealership, they informed me that the service would be completed in under an hour, so the shuttle wouldn't be necessary. Unfortunately, the service ended up taking 2 hours from 2:15 PM to 4:15 PM, which caused some trouble for me at work. Lastly, although car wash was not included in the service package, it would have been a nice gesture to compensate for the issues mentioned above. More
June 11, 2023
The help I received at this dealership was exceptional. Every sales associate and the general sales manager Ms.Shankar Craft was phenomenal, amazing energy, very patient, and super respectful. Will be comi Every sales associate and the general sales manager Ms.Shankar Craft was phenomenal, amazing energy, very patient, and super respectful. Will be coming back !!! More
Other Employees Tagged: Sonny Betancourt, Sherrill Smith, Shanise Craft, Chin Anasoh
June 10, 2023
This is the 5th vehicle my family and I have purchased from Banister. I expected a long wait and the normal run around. However, this time I was surprised at the prompt service and professionalism sho from Banister. I expected a long wait and the normal run around. However, this time I was surprised at the prompt service and professionalism shown towards me!!! More
Other Employees Tagged: Devron Stevenson, Shanise Craft, Carlos Scott, Chin Anasoh