Dez Walker | Page 2

Highly recommend working with Dez walker. He made buying my first car very easy. I will definitely be going back to him in the future! He made buying my first car very easy. I will definitely be going back to him in the future! More

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I recently purchased a used vehicle from Ricart Used Car Factory, and they have an extremely broad selection of nice vehicles at fair prices. Overall, I am happy with my experience with Ricart. Factory, and they have an extremely broad selection of nice vehicles at fair prices. Overall, I am happy with my experience with Ricart. More

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We worked with Dez Walker yesterday and he made sure we left 100% happy. I told him what I was looking for and he found it. We told him what we could pay and he made it happen. Thank you, Dez! left 100% happy. I told him what I was looking for and he found it. We told him what we could pay and he made it happen. Thank you, Dez! More

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I worked with Dez on getting my dream mom-mobile. (A 2022 Hyundai Palisade), The process was so easy, he was so nice to work with and we did not feel pressured to make the purchase and he was able to (A 2022 Hyundai Palisade), The process was so easy, he was so nice to work with and we did not feel pressured to make the purchase and he was able to work with us to get out ideal price point on monthly payments. The staff was very kind upon entry and our processing with financing was a breeze with Drew! Was able to get a good care package as well with the purchase of the car for oil changes and what not. We are so happy with our purchase and the whole experience, We will be back in the future for our next vehicle needs! More

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We had excellent service at Ricart. Everyone was very helpful and was there to help. I would buy there again. Everyone was very helpful and was there to help. I would buy there again. More

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It was a positive experience considering how the car buying process can be lol. My salesperson Dez Walker was very informative, helpful, and transparent. The finance agent I worked with Nate White was a buying process can be lol. My salesperson Dez Walker was very informative, helpful, and transparent. The finance agent I worked with Nate White was also very helpful. I will definitely return for my next vehicle. More

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She was the sweetest person ever,very helpful and nice, good to work with, nice good to work with, nice More

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Our salesman Josuel was great. He made the whole process so much easier than in the past. He helped me pick out the perfect truck that fit our budget and needs. I spent very littl He made the whole process so much easier than in the past. He helped me pick out the perfect truck that fit our budget and needs. I spent very little time at the dealership as Josuel did much of the work over the phone. I pretty much picked up my truck and drove away. Very happy with my experience at Ricart. More

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The sales rep that I was dealing with was deceitful. Numerous conversations for a few days, knowing my credit score, financial situation and was very clear on exactly when I needed to be with a payment Numerous conversations for a few days, knowing my credit score, financial situation and was very clear on exactly when I needed to be with a payment and downpayment. He contacted me Multiple times, insisting that his “Director” got me an approval and made it work on a specific vehicle in which he selected; not me. I inquired about some other ones (cheaper, less miles) and he said that it wouldn’t make sense to a bank. He said it’s hard to explain to me and would sound like jargon to me. He wanted me to head to the lot for the one he had picked and was approved. It’s a two hour drive for me. I spoke to him and wanted to plan next day possibly coming there and had a few other vehicles to see. He said that he spoke to his “Director” and they would make it work for where I needed to be with what I was able to spend. I arrive the following day, I want to check out a few others, he put me in one; only to drive me to the initial one he selected for me. He insisted I look at it, Drive it and expressed this one has already been approved and meets your numbers and has all the bells & whistles. He wanted me to take it for a drive so I did. I liked it and rather than causing myself more confusion since it was already approved and matched what I was able to spend; I said I’ll take it. After all the paperwork, he sat down with a paper that had me paying Double the downpayment and double the monthly payment that we had previously and repeatedly discussed!!! I was furious. I expressed my disgust in the deception as well as demanded to speak with the “Director”. He stated then, he had never seen her (whatever kind of xx this meant) I demanded a supervisor or someone come speak to me. A supervisor came, asked me if I was willing to check some other vehicles out and I explained why I was not willing to. I initially wanted to, however this specific sales rep had refrained me earlier from doing so while insisting this was the approved vehicle and amount approved that aligned with what I wanted. So, I explained the deception and that they needed to make this right or I would go somewhere else. His supervisor returned with a lesser payment amount (still more than initial agreement I was told, but a little less than the Sales Rep wanted me to sign for). I ultimately made the purchase; however I would Never recommend anyone to purchase from her, most importantly not deal with the same rep that I did! The supervisor handled the situation much better, he was incredible at communicating with me and did reduce some of my payment and accepted the down payment that was originally agreed upon. My only issue with him, is I do know business, I have a degree and owned two of my own businesses and there was definitely more that could have been done. They should have, at minimum waived or ate the downpayment in a better effort to correct the situation that the sales rep created. I was appreciative of the Supervisor; however the Sales Rep was the exact reason of people having a stereotypical experience of “car salespeople “. Note to the Sales Rep; nice, personable and soft spoken isn’t all that gives a successful experience. HONESTY AND INTEGRITY WILL and this rep lacked and neglected to be either of those. More

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Dez Walker and Michelle H. ( financial) were awesome and provided a great experience. Would recommend. Thank you so much. My daughter is so happy with her purchase. ( financial) were awesome and provided a great experience. Would recommend. Thank you so much. My daughter is so happy with her purchase. More

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