Dianna O'neil
Dianna O'neil at Security Dodge Chrysler Jeep Ram
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Dianna O'neil | Page 3

Service Advisor

Security Dodge Chrysler Jeep Ram

345 Merrick Rd
Amityville, NY 11701

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4.6
774 Reviews

Dealership Experience

20 yrs, 4 mos

Industry Experience

29 yrs

Languages Spoken

English English

4.6

774 Reviews

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774 Reviews of Dianna O'neil

August 09, 2023

Dealership Rating
Employee Rating

THIS DILERSHIP - SUCK SUCK SUCK ! !! RAM 2022 1500 LIMITED. My truck NOT FIXED after it’s stay at Security Dodge Chrysler Jeep RAM from 05/10/2023 to 07/27/2023 , it’s 2.5 mounts f More

by Bogdan K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 23, 2023

Security Dodge Chrysler Jeep Ram responded

Hello, We were waiting on parts which are now available. Please reach out to us if you would like to schedule an appointment. Thank you, Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

Aug 24, 2023

Bogdan K responded

It's not truth, according to email from Chrysler customer department you RECIVED parts!!! Below copy of email from "Chrysler customer department". --------------- Original Message --------------- From: US Customer Care [uscustomercare@cac.stellantis.com] Sent: 6/14/2023 8:27 AM To: bogdank@me.com Subject: Re: Case# 86323278 -- Parts Hello Bogdan I just received word from the dealer the parts are in and your vehicle should be fixed shortly. I will follow up with you 06/21/2023 to ensure everything is good. If you have any questions though please do not hesitate to contact me in the meantime. Kind Regards, Heather Stellantis Case Manager 844-827-2006 ext. 5140149 --------------- Original Message --------------- From: Tomeko Maxwell [tmaxwell@securitydodge.com] Sent: 6/13/2023 5:47 PM To: uscustomercare@cac.stellantis.com Subject: Re: Case# 86323278 -- Parts PARTS ARE IN STOCK. WAITING ON VEHICLE TO GET IN TRUCK SHOP TO GET HEAD GASKET INSTALLED. TECH IS CURRENTLY INSTALLING ENGINE ON ANOTHER TRUCK AND THEN THIS TRUCK WILL GET IN SHOP AT SOME POINT THIS WEEK WITHIN 1-2 DAYS. You dealership is sack and LIARS.

May 04, 2023

Dealership Rating
Employee Rating

This is the second time I had the pleasure of Dealing with Alise. Excellent 👍🏻 Being in a service business myself. Having her as a representative. Was superior More

by Philwp59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 20, 2023

Security Dodge Chrysler Jeep Ram responded

Thank you for the glowing review. Our team here at Security Dodge Chrysler Jeep Ram is proud to read that you had an excellent and pleasurable experience with us. Please feel free to contact us again if there is anything else we can do to assist you.

April 18, 2023

Dealership Rating
Employee Rating

Always treated like Family when buying at Security. ..Alise helped us get into our new Lease and went above and beyond....It's no wonder she is the Face of the Dealership!...the entire staff from Diana More

by jdiaz266
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2023

Security Dodge Chrysler Jeep Ram responded

Hello, all of us at Security Dodge Chrysler Jeep Ram are overjoyed with your kind review and recommendation. We cannot thank you enough for your loyalty and we are thrilled to know that you have had great experiences with our Sales and Service Teams. Congratulations on your new lease, it was a pleasure to assist you and we look forward to your next visit!

February 23, 2023

Dealership Rating
Employee Rating

There are not enough words to show how much this dealership and dianna have done for me . she treats me like a friend and not a customer. She is always on point and makes sure that the job is well d More

by clevelandbannister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2023

Security Dodge Chrysler Jeep Ram responded

Thank you for taking the time to provide us with your feedback! Security Dodge Chrysler Jeep Ram really appreciates your business and is glad your experience with us was very informative and efficient. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future.

February 21, 2023

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Employee Rating

PLACE IS JUST AMAZING! !! Anytime I come in for service or I refer someone there to purchase there is always amazing experiences. My truck is going on two years old bu More

by BRANDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darilyn Whitlock , David Garcia

Feb 23, 2023

Security Dodge Chrysler Jeep Ram responded

Thank you for this 5-star review and rating. We are pleased to learn that our Service Team at Security Dodge Chrysler Jeep Ram offers great communication and wonderful service. We hope you continue to choose us for all your automotive needs.

February 14, 2023

Dealership Rating
Employee Rating

Even though I purchased my Jeep elsewhere, Security and Ms. O'Neil have taken care of my vehicle wonderfully and professionally. I can't recommend them enough. More

by Jim K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2023

Jim K responded

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Feb 15, 2023

Security Dodge Chrysler Jeep Ram responded

Jim, thank you for taking the time to leave a positive rating and review for us at Security Dodge Chrysler Jeep Ram. We're happy our Service Team could meet your expectations. Please don't hesitate to reach out if there's anything additional we can do for you.

January 23, 2023

Dealership Rating
Employee Rating

I have been very happy with Security Dodge. .. for the past 6 years. At every turn they have been helpful and honest. If you are looking for a great deal and continuing support look no further More

by Trowan67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 23, 2023

Security Dodge Chrysler Jeep Ram responded

Hello! We are grateful for your continued loyalty and support for the past six years! We try our best to be helpful and straightforward in everything we do. Thank you so much for your rating and review, from all of us here at Security Dodge Chrysler Jeep Ram

November 25, 2022

Dealership Rating
Employee Rating

Very nice to us. Took time to explain everything to us. Not pushy at all either. More

by angeliquehughes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 26, 2022

Security Dodge Chrysler Jeep Ram responded

We appreciate the great rating, Angelique. Our team at Security Dodge Chrysler Jeep Ram looks forward to meeting your needs again in the future.

September 23, 2022

Dealership Rating
Employee Rating

Rupu is awesome, very professional and helped us ease into my new SUV. The dealership is outstanding that’s why we keep coming back. More

by SWEETCHEF1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Giuseppe Molinaro, Tom Ferrigno , Rupu Frazer

Sep 23, 2022

Security Dodge Chrysler Jeep Ram responded

Hello! Thanks for sharing your 5-star review about your experience with our Sales Team at Security Dodge Chrysler Jeep Ram. Congratulations on your new SUV. We appreciate your business and hope to see you again soon.

September 19, 2022

Dealership Rating
Employee Rating

Your dealership is horrific! !!! I leased a brand new vehicle less than a month ago and it has been towed to the shop 3 times and NO loaner has been offered any of those times!! More

by JIM.GIOVANNIELLO
Customer Service
Price
Recommend Dealer
No

Other Employees Tagged: Brandon Cuevas, ROBERT DOMINO

Sep 21, 2022

Security Dodge Chrysler Jeep Ram responded

Hello, Please know that your satisfaction is very important to us and we here at Security Dodge Chrysler Jeep Ram would appreciate the chance to connect with you regarding your vehicle and the level of service you have received. Please feel free to contact me if you would like to discuss this further. Thanks, Natalie Jenkins Customer Relations Manager, Sales NJENKINS@SECURITYDODGE.COM 631-691-5000 EXT 395

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