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Donald Mast
Donald Mast at Walker Ford
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Donald Mast | Page 3

Service Advisor

Walker Ford

17556 US Hwy 19 North
Clearwater, FL 33764

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4.9
467 Reviews
4.9

467 Reviews

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467 Reviews of Donald Mast

January 17, 2024

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Employee Rating

The staff at Walker Ford are outstanding. Great service. They really care about us the costumers. Thanks again. More

by jamesjr1969fl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Holcomb, Brian Kirk, Daniel Victory, Mike Murray, Steve McHenry, Shelley Ritter, Gatlin Hatcher, Beth Gee , Amber Montante

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Jan 17, 2024

Walker Ford responded

Thank you for your kind review of our staff! We sincerely appreciate your feedback and are delighted to hear that you had a great experience with our outstanding service. We hope to see you again!

January 16, 2024

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Don is always the best he is always making sure if I have any issues they are resolved !!! More

by danielstonestyling
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Recommend Dealer
Yes
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Jan 18, 2024

Walker Ford responded

Thank you for your review! We appreciate your kind words about Don and his commitment to resolving any issues you may have. We hope to serve you again in the future!

January 16, 2024

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Walker ford cares about their repeat customers and the Service department always does the right thing More

by nacc1098
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Blankenship , Amber Montante

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Jan 17, 2024

Walker Ford responded

Thank you for taking the time to leave a review of your experience at Walker Ford! We're happy to hear that we were able to demonstrate our commitment and dedication to our customers. We look forward to continuing to serve you for many years to come!

Jan 18, 2024

nacc1098 responded

Looking forward to it.

January 15, 2024

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Employee Rating

Don did an excellent job insuring the work was completed and the cost was properly charged to our extended warranty More

by AAM274
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Recommend Dealer
Yes
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Jan 16, 2024

Walker Ford responded

It's fantastic that Don got everything sorted with your extended warranty! We pride ourselves on clear communication and efficient service. Thanks for the feedback!

Jan 16, 2024

AAM274 responded

You’re welcome, Don is fantastic! I do want to say I had some trouble completing this survey application. I tried several times before it finally went through. You need to have someone address this or I’m afraid some people will just not complete it.

January 07, 2024

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Service technician was helpful and made sure I knew what was being done to my truck and has nice follow up at the time to pick up my truck More

by schochw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Holcomb, Brian Kirk, Daniel Victory, Justin Boczar, Mike Murray, Steve McHenry, Shelley Ritter, Gatlin Hatcher

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Jan 09, 2024

Walker Ford responded

It's truly rewarding to know our technicians provide such a helpful and attentive service. We appreciate your feedback, and we hope you have a wonderful day.

December 17, 2023

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Fantastic First Experience! I’ve been to other dealerships in the area and was very disappointed with the customer service. I was told Walker was different and they delive More

by wardp
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken McNall

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Dec 18, 2023

Walker Ford responded

Hello, we're glad to hear you enjoyed your visit. We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Walker Ford!

December 07, 2023

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Great Service got me in and out quickly. Parts guys where great for wiper blades and installed them. More

by JASON.DIAMOND
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Adams

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Dec 08, 2023

Walker Ford responded

Thank you for your review! We appreciate your positive feedback about our quick and efficient service, as well as our helpful parts team. We hope to see you again!

December 01, 2023

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Very happy with the knowledge and professionalism of Don Mast. Don is a personable person, a credit to Walker Ford. More

by TDAVIS30
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Recommend Dealer
Yes
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Dec 05, 2023

Walker Ford responded

Thanks for highlighting Don, who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 28, 2023

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Employee Rating

ABSOLUTELY THE WORST SERVICE DEPARTMENT AND MANAGEMENT I EVER MET … xxxx POOR CUSTOMER SERVICE … NEVER IN MY LIFE WILL I GO BACK AND NEVER IN MY LIFE WILL I PURCHASE ANOTHER FORD VEHICLE FROM THIS DEALERSHI More

by sportfish2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Holcomb, Brian Kirk, Daniel Victory, Justin Boczar, Mike Murray, Steve McHenry, Shelley Ritter, Gatlin Hatcher

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Dec 05, 2023

Walker Ford responded

We are sorry to hear that you were dissatisfied with your service. We strive to offer the best service possible to our customers and hope that we have the opportunity to change your mind in the future.

November 16, 2023

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Donald was attentive, thorough and knowledgeable. Made the visit with my vehicle as quick and painless as possible. More

by MIRACOLE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracy Affrunti, Ivey Thigpen, Vince Romano

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Nov 20, 2023

Walker Ford responded

Thanks for highlighting Donald, who helped make this such a great experience! We always strive to provide top-quality service to every guest and are pleased to hear that you enjoyed your experience here at Walker Ford.

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