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Dorothy Sewall
Dorothy Sewall at Key Chrysler Dodge Jeep RAM of Newcastle
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Dorothy Sewall | Page 6

Service Advisor

Key Chrysler Dodge Jeep RAM of Newcastle

573 US-1
Newcastle, ME 04553

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4.5
57 Reviews

Her position here puts her in front of all our Service Customers on a daily basis. She has an infectious smile and an engaging personality and our customers seem to love her! In her spare time, she and her husband enjoy hiking, camping, four wheeling and most outdoor activities. A mother of three, with two grown children and one little one, Dot is busy all the time!!! Dot enjoys our customer centered approach and problem solving so is ideally suited for this position! Think of Dot when you think of Key Service!

Dealership Experience

1 yr, 11 mos

Industry Experience

1 yr, 11 mos

4.5

57 Reviews

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57 Reviews of Dorothy Sewall

July 18, 2023

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Employee Rating

Very good service nice people and very friendly atmosphere very much happy with the work they performed More

by dennispotvin
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Recommend Dealer
Yes

Other Employees Tagged: Michael Callahan, Andrew Cardillo

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Jul 22, 2023

Key Chrysler Dodge Jeep RAM of Newcastle responded

Dennis, Thanks for choosing Key! We enjoyed working with you and are grateful to you for writing this review! Enjoy and we hope to see you soon!

July 14, 2023

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Employee Rating

Excellent service experience. Work done right the first time and done promptly. Very good people in the service department. More

by NORTHERNDRM
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Recommend Dealer
Yes

Other Employees Tagged: Bob Mortimer, Park Clegg

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Jul 22, 2023

Key Chrysler Dodge Jeep RAM of Newcastle responded

Thanks for the great Review! We are thrilled that you are happy!

July 06, 2023

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I don’t think you should have sold me a used , car , at that price that had tires that had to replaced at only 11000 miles…. More

by NoyesHull
Recommend Dealer
No
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Jul 15, 2023

Key Chrysler Dodge Jeep RAM of Newcastle responded

Mrs. Hull, Needless to say we are incredibly disappointed with both your lack of truth here but also that you would post a bad review at all, I paid for your tires to be replaced at your request despite the fact that you had put 15000 miles on your vehicle and in addition, we’re incredibly rude and downright mean to myself and my staff. I didnt even argue with you as we had a showroom full of smiling customers buying vehicles and I just wanted you to leave. As this is not the first time you and Mr. Hull have been nasty and dishonest, i will kindly ask you not to return. I am also quite certain that you are unwelcome at a number of local service centers. If you do find someone that will work on your vehicle, I would suggest you do not burn that bridge too. -J

July 05, 2023

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In and out oil change no problems. Scheduled same day would like a rental car option next time. More

by elkinsco
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Recommend Dealer
Yes
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Jul 22, 2023

Key Chrysler Dodge Jeep RAM of Newcastle responded

We are very appreciative of your kind words. Thank you!

July 04, 2023

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Great job, Fast service! ! And very knowledgeable pertaining to the reason for my visit to your dealership... More

by bmortimer444
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Dan Bourgoin, Bob Mortimer, Park Clegg, Abigail "Abby" Lakeman

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July 01, 2023

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Recovered from an unpleasant visit last summer. Restored my faith in the dealership. Good visit. More

by Don
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Recommend Dealer
Yes

Other Employees Tagged: Park Clegg

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Jul 02, 2023

Key Chrysler Dodge Jeep RAM of Newcastle responded

Thank you for the very kind response! We’re certainly not perfect, but we are trying… Spread the word we could use the help. Thank you.

June 29, 2023

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Employee Rating

Very surprised by the shop rate of $ 1 75 per hour. Told the clerk that sounded like Dewey, Cheatham and Howe! More

by bobm4
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Recommend Dealer
Yes

Other Employees Tagged: Park Clegg

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Jul 02, 2023

Key Chrysler Dodge Jeep RAM of Newcastle responded

Hi Bob! Listen thanks for the great review! To explain, our competitive labor rate starts at about $45 an hour. This is when you calculate the labor cost on things such as oil changes, tire, rotations, light maintenance if you will. It does cap out at 175 for troubleshooting electrical problems and any highly technical repair. Glad you enjoyed your visit. Hope to see you again!

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