Drew Paris

Set up wait appointment for a oil change and tire rotation-Got me right in service was fine rotation-Got me right in service was fine More

by mejones20 Verified Customer Verified Customer

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Staff at Lombard is top rate. A local dealership with a long history and an honest hardworking staff. The owner is personally involved and cares about his customers. A local dealership with a long history and an honest hardworking staff. The owner is personally involved and cares about his customers. More

by mbrault0 Verified Customer Verified Customer

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A week after getting my new truck, I had to go back and have them replace the door actuator. After returning home notice d they dropped a screw inside the door while replacing the actuator now it’s just ra have them replace the door actuator. After returning home notice d they dropped a screw inside the door while replacing the actuator now it’s just rattling every time the door is open or closed… so I went back for an oil change I personally showed this issue to the service manager drew so it gets fixed, after the oil change I get in and checked the door and they flat out lied on the paperwork saying they fix it… well the screw still making the rattle. I will never get any service at this dealership… More

by angeloamendez Verified Customer Verified Customer

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Purchased a new car, Rob was wonderful and helped me through the whole process. For years we’ve bought our cars through Lombard Ford and have always had them serviced there. Everyone in all departments through the whole process. For years we’ve bought our cars through Lombard Ford and have always had them serviced there. Everyone in all departments have always been very helpful, polite and kind. A big thank you to everyone!! More

by jtibbets Verified Customer Verified Customer

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Easy to work with and don’t do anything unnecessary to inflate the bill. It’s always a please to work with the service department of the dealership. inflate the bill. It’s always a please to work with the service department of the dealership. More

by Danjohnson211 Verified Customer Verified Customer

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Drew is a consummate professional. All work was done on time and I'll bring it in for the next service interval! All work was done on time and I'll bring it in for the next service interval! More

by MMANS Verified Customer Verified Customer

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So far so good. Great experience with purchase and personnel. Sales rep. George was very informative and helpful. And Mike very informative with final purchase paper Great experience with purchase and personnel. Sales rep. George was very informative and helpful. And Mike very informative with final purchase paperwork and explaining the importance and value on extended insurance warranty. More

by aszak3 Verified Customer Verified Customer

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My appointment was easy to schedule and the work was completed on time. The dealership notified me when the job was completed. completed on time. The dealership notified me when the job was completed. More

by cbatorski Verified Customer Verified Customer

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The staff was very professional - thank you. My appointment was in the system as scheduled and there were no surprises. My appointment was in the system as scheduled and there were no surprises. More

by DSILVERIO Verified Customer Verified Customer

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Service and Service Department has seen a decline (in comparison to a few years ago) in communication, duration of service, and "fixing" the problems. comparison to a few years ago) in communication, duration of service, and "fixing" the problems. More

by RMILCZ Verified Customer Verified Customer

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