Drew Ricci | Page 60

Great Service This dealership has great service. Their great service is why I bought my car from them. Everyone is very friendly and helpful. Drew was great abou This dealership has great service. Their great service is why I bought my car from them. Everyone is very friendly and helpful. Drew was great about keeping me informed about the progress on the service for my car. He was clear about what needed to be repaired and why and always told me what the repairs would cost. The dealership provided a loaner car which I really appreciated. More

by OYLER0 Verified Customer Verified Customer

Helpful 0

Report | Print

20,000 mile service All of the folks at Wellesley VW are service oriented and only want the best for each of their customers. They are almost always able to schedule me a All of the folks at Wellesley VW are service oriented and only want the best for each of their customers. They are almost always able to schedule me at a convenient time, and the results are always A+. I have full faith and confidence in their workmanship and their word. More

by JNEWMAN5 Verified Customer Verified Customer

Helpful 0

Report | Print

It's always easy to speak with the service department, and I feel as if they pay attention to my vehicles needs which I greatly appreciate. I truly cannot say enough about my experiences with Wellesley VW and I feel as if they pay attention to my vehicles needs which I greatly appreciate. I truly cannot say enough about my experiences with Wellesley VW as they always seem to surprise me with their professionalism, not to mention keeping our VW vehicles in perfect running condition without any doubts. Peace of mind comes easily after having our VWs serviced here. More

by PATRICKLEFT Verified Customer Verified Customer

Helpful 0

Report | Print

Always happy with Wellesley VW service department Wellesley VW consistently offers outstanding customer service. Drew was very accommodating when I needed to make a last minute change to my scheduled Wellesley VW consistently offers outstanding customer service. Drew was very accommodating when I needed to make a last minute change to my scheduled service, greeted me with a smile and service was completed at the very beginning of the time window I was quoted. I couldn’t be happier. More

by debmarfam Verified Customer Verified Customer

Helpful 0

Report | Print

Terrible I booked the car in weeks ahead, delivered on a Wednesday 6.30 am. Nobody looked at it or called till Thursday (for Friday noon pickup). On Friday was I booked the car in weeks ahead, delivered on a Wednesday 6.30 am. Nobody looked at it or called till Thursday (for Friday noon pickup). On Friday was told that a mechanic had dropped and broken a part (NOX sensor?) and there were none in the US so I would need a loaner for a week or so. Since I was about to travel I explained I would need the loaner for over a month - suddenly the part was found, and the car would probably be ready for Saturday. On Friday I collected the loaner, which was almost out of gas! Nobody called on Saturday to say if the car was ready or not. Along the way Matt explained "there are other VW service centers you can go to" (indeed, there are). Untimely and poor service. Drew (IMHO an excellent employee) was helpful but that can only go so far when the service is so awful, the laoner car so low on gas, the communication so poor and Matt's quote. More

Helpful 0

Report | Print

Drew has been extremely helpful every time an issue or concern has come up about my car, ever since the day I purchased it. He makes the process so much less stressful and is always super responsive when concern has come up about my car, ever since the day I purchased it. He makes the process so much less stressful and is always super responsive when anything comes up. I always recommend Wellesley Volkswagen to anyone who is looking for a new vehicle or service!! More

Helpful 0

Report | Print

Happy Customer I recently traded in my ten year old Tiguan for the 2019 model. I worked with Jens who was friendly and very knowledgeable about the different options I recently traded in my ten year old Tiguan for the 2019 model. I worked with Jens who was friendly and very knowledgeable about the different options available to me. He was also very helpful in working with me to come up with an affordable contract that fit within my budget. Overall, I had a very positive and pleasant experience at Wellesley VW and would highly recommend looking up Jens Albrecht if you are in the market to purchase a VW in the near future. He makes the car buying experience simple and painless. More

Helpful 0

Report | Print

Matched the other dealers. I shopped around and stopped in on a whim with the lowest offer I had and they matched it plus a few extra features because they did not have the bare I shopped around and stopped in on a whim with the lowest offer I had and they matched it plus a few extra features because they did not have the bare bones model on the lot. More

Helpful 0

Report | Print

the car dealership experience you “want” Worked with Drew Ricci -- he is a good "car salesman" -- down to earth, straightforward, with genuinely friendly attitude! He was great to work with, Worked with Drew Ricci -- he is a good "car salesman" -- down to earth, straightforward, with genuinely friendly attitude! He was great to work with, informative and punctual -- when you are all excited about buying a new car, you want things to happen as smoothly, and as fast as possible, with good energy! Thank you, Drew! More

Helpful 0

Report | Print

Great Experience! Just got a new Volkswagen Tiguan and absolutely love it! Drew Ricci was extremely helpful and professional throughout the process and was not pushy at Just got a new Volkswagen Tiguan and absolutely love it! Drew Ricci was extremely helpful and professional throughout the process and was not pushy at all. I had just came from a horrible experience with another dealership and the customer service from Volkswagen in Wellesley cannot be compared. If you're in need of a new or used vehicle, be sure to check this dealership out! More

Helpful 0

Report | Print