Duane Hill

Martin Chevrolet responded

Thank you so much for visiting us at Martin Chevrolet! We're thrilled to hear that you had a wonderful experience. Your feedback means a lot to us! We can't wait to assist you again in the future. - Martin Chevrolet

Martin Chevrolet responded

We're thrilled to hear that you had a great experience at Martin Chevrolet! It’s our goal to provide top-notch service, and we're glad that we met your expectations. If there's anything more we can do for you or any questions you might have, please don't hesitate to get in touch! - Martin Chevrolet

Martin Chevrolet responded

Your satisfaction is our top priority. Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

Martin Chevrolet responded

Thank you for giving us the opportunity to help you out with your purchase and your repair. We appreciate you choosing Martin Chevrolet and hope you will consider us again in the future! - Martin Chevrolet

Martin Chevrolet responded

Thank you so much for stopping by. We're thrilled to hear that you had a great experience with us. Should you have any more questions or need assistance in the future, don't hesitate to drop us a message. We're always here to help!

Martin Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Please let us know if there is anything else we can do for you; we are more than happy to help! - Martin Chevrolet

Martin Chevrolet responded

We're absolutely thrilled to hear you had a great experience with us! Your kind words have totally made our day. A huge thank you for sharing your thoughts and for being such an awesome part of our community! - Martin Chevrolet

Martin Chevrolet responded

We regret to hear that your recent experience with your vehicle and our service has not met your expectations. We would like to address the concerns you've raised to help clarify the situation. Upon the first instance when your vehicle had an issue with a gasket that had rolled, our team addressed and rectified the matter promptly and without any charge to you, ensuring that everything was functioning as it should. Subsequently, when you revisited our service center with a new concern, our technician conducted a thorough inspection and identified a separate issue that was unrelated to the previous gasket problem. We communicated the details of this new issue to you and provided our professional recommendation for repair. However, we understand that you requested Martin Chevrolet to cover the cost of the new repairs, suggesting that it was related to the initial service. We take pride in our integrity and the quality of our work, and we aim to provide accurate information to our customers. As such, it was explained that the new issue was distinct and separate from the previous one and, thus, could not be covered under the same terms. We would like to emphasize that while we empathize with your frustration and are keen to find a solution that is satisfactory, our business does not accept threats or attempts to coerce us into providing services. We believe in resolving matters through respectful dialogue and fair practice, not bullying or blackmailing as you clearly stated you would do to get your way in our meeting with you. Our commitment to our customers is to serve with honesty and excellence, and we extend our ongoing support to resolve this issue in a manner that is equitable for both parties involved. If you wish to discuss this further or explore the options available to you, please feel free to contact us directly at our service department. We value your patronage and hope to reach a positive outcome. - Martin Chevrolet

Martin Chevrolet responded

Di, Thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Martin Chevrolet