Duane Hill | Page 2

Martin Chevrolet responded

We regret to hear that your recent experience with your vehicle and our service has not met your expectations. We would like to address the concerns you've raised to help clarify the situation. Upon the first instance when your vehicle had an issue with a gasket that had rolled, our team addressed and rectified the matter promptly and without any charge to you, ensuring that everything was functioning as it should. Subsequently, when you revisited our service center with a new concern, our technician conducted a thorough inspection and identified a separate issue that was unrelated to the previous gasket problem. We communicated the details of this new issue to you and provided our professional recommendation for repair. However, we understand that you requested Martin Chevrolet to cover the cost of the new repairs, suggesting that it was related to the initial service. We take pride in our integrity and the quality of our work, and we aim to provide accurate information to our customers. As such, it was explained that the new issue was distinct and separate from the previous one and, thus, could not be covered under the same terms. We would like to emphasize that while we empathize with your frustration and are keen to find a solution that is satisfactory, our business does not accept threats or attempts to coerce us into providing services. We believe in resolving matters through respectful dialogue and fair practice, not bullying or blackmailing as you clearly stated you would do to get your way in our meeting with you. Our commitment to our customers is to serve with honesty and excellence, and we extend our ongoing support to resolve this issue in a manner that is equitable for both parties involved. If you wish to discuss this further or explore the options available to you, please feel free to contact us directly at our service department. We value your patronage and hope to reach a positive outcome. - Martin Chevrolet

Martin Chevrolet responded

Di, Thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Martin Chevrolet

Martin Chevrolet responded

Thank you so much for taking the time to post some wonderful comments about your recent visit to Martin Chevrolet. It's great to hear our team was able to help you out with your truck and we look forward your next visit! - Martin Chevrolet

Martin Chevrolet responded

Thank you so much for your positive comments about Martin Chevrolet! Feel free to reach out to us if you need anything at all. Have a wonderful day! - Martin Chevrolet

Martin Chevrolet responded

Randy, We're glad to hear you found our staff was so honest, reliable and knowledgeable! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care and drive safe! - Martin Chevrolet

Martin Chevrolet responded

Thanks! We always love to hear feedback from our customers and we are glad to hear your service visit went well! Take care and drive safe! - Martin Chevrolet

Martin Chevrolet responded

We appreciate you letting us know how the service team did! See you again next time! - Martin Chevrolet

Martin Chevrolet responded

Mike, Thank you for this wonderful review and high star rating. Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon! - Martin Chevrolet

Martin Chevrolet responded

Joe, We are thrilled to know your recent visit earned us a 5 star rating! Thank you for taking the time to post you feedback! - Martin Chevrolet

Martin Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! We sincerely thank you for the positive review, and look forward to seeing you again soon! - Martin Chevrolet