Dylan Kocan
Dylan Kocan at Suburban Ford of Waterford
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Dylan Kocan

Body Shop Estimator

Suburban Ford of Waterford

6975 Highland Rd
Waterford, MI 48327

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3 Reviews
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3 Reviews

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3 Reviews of Dylan Kocan

December 11, 2023

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Employee Rating

I would never use the collision shop. Our vehicle will never be the same. We’re still trying to get it corrected. More

by JT
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Kocan

Dec 14, 2023

Suburban Ford of Waterford responded

Hi, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at your earliest convenience and we will do our best to make this right.

October 13, 2023

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Employee Rating

Having my car fixed at this dealership has been the worst car experience of my life. Dylan is the worst customer service person I have ever had to deal with. There was no customer service and after having my More

by Taicrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Kocan

Oct 16, 2023

Suburban Ford of Waterford responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (248) 674-4781. We look forward to hearing from you.

Oct 16, 2023

Taicrawford responded

I have not even received a return call in regards to my license plate not being on the car. I also found a hole where the visor is supposed to be attach to my roof. I would love a call back to get my vehicle fixed. My phone number is 248-867-0880. At this point I’m willing to speak to anyone to get my car fixed. This is completely unacceptable and unprofessional and I am appalled!

October 07, 2023

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Employee Rating

Matt went out of his way to help me when I needed work on my truck. He and his team made sure it was perfect when I got it back and cleaner than when I took it in to them. Thanks Matt. More

by David B
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Kocan

Oct 08, 2023

Suburban Ford of Waterford responded

Hi David, thank you for your kind review; we are happy to pass along your comments to Matt here at Suburban Ford of Waterford! Please don't hesitate to reach out if there's anything additional we can do for you.

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