Matt Kocan
Matt Kocan at Suburban Ford of Waterford
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Matt Kocan

Collision Manager

Suburban Ford of Waterford

6975 Highland Rd
Waterford, MI 48327

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5 Reviews
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5 Reviews

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5 Reviews of Matt Kocan

December 11, 2023

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Employee Rating

I would never use the collision shop. Our vehicle will never be the same. We’re still trying to get it corrected. More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dylan Kocan

Dec 14, 2023

Suburban Ford of Waterford responded

Hi, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at your earliest convenience and we will do our best to make this right.

October 13, 2023

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Employee Rating

Having my car fixed at this dealership has been the worst car experience of my life. Dylan is the worst customer service person I have ever had to deal with. There was no customer service and after having my More

by Taicrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dylan Kocan

Oct 16, 2023

Suburban Ford of Waterford responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (248) 674-4781. We look forward to hearing from you.

Oct 16, 2023

Taicrawford responded

I have not even received a return call in regards to my license plate not being on the car. I also found a hole where the visor is supposed to be attach to my roof. I would love a call back to get my vehicle fixed. My phone number is 248-867-0880. At this point I’m willing to speak to anyone to get my car fixed. This is completely unacceptable and unprofessional and I am appalled!

October 07, 2023

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Employee Rating

Matt went out of his way to help me when I needed work on my truck. He and his team made sure it was perfect when I got it back and cleaner than when I took it in to them. Thanks Matt. More

by David B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Kocan

Oct 08, 2023

Suburban Ford of Waterford responded

Hi David, thank you for your kind review; we are happy to pass along your comments to Matt here at Suburban Ford of Waterford! Please don't hesitate to reach out if there's anything additional we can do for you.

March 27, 2022

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Employee Rating

This dealership is hands down the best around everyone is so friendly and helpful. I’ve been dealing with Laurie Moses since 2012. Just bought my dream truck 2022 F-150 XLT. Laurie is so outgoing and persona More

by Matty620
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Laurie Moses, Mike Barker, Jeff Huvaere, Stefan Sackett , David Deckard, John Duley, Roger Raak, Tim Snell, Liam Tuohy

Mar 31, 2022

Suburban Ford of Waterford responded

Thank you so much again for your feedback! We hope you have a great day!

Apr 02, 2022

Matty620 responded

Please make sure Laurie and Dave are notified of this and how their outstanding attitudes and customer service skills along with knowledge keep people coming back.

December 20, 2021

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Employee Rating

Have been in contact with the dealer for a vehicle for a week. I was told they could not sell the car as they didn’t have its title yet. Then they told me they would not hold the car with a deposit but More

by andrea.bottini
Recommend Dealer
No

Other Employees Tagged: Jeff Huvaere , John Duley, Keely Rodrigues, Nick Rose, Michael Stoijadinov, Liam Tuohy

Dec 27, 2021

Suburban Ford of Waterford responded

Andrea, I appreciate the conversation we had the other day. As discussed we do not hold cars without a deposit, While you were considering leaving a deposit another customer beat you to it and left a substantial deposit. As promised if anything changes with the status of the vehicle I will call you personally.

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