199 Reviews
Write a Review199 Reviews of Dylan Roberts
July 06, 2021
Never ever a question of who is cared for the most.....their clientele, period! Integrity and service says it all! No other shop but this! most.....their clientele, period! Integrity and service says it all! No other shop but this! More
Other Employees Tagged: Kevin Keogh, Jeff Walker, Elle Cervantes, Michael Torres, Joshua Vasquez, Damian Escobedo, Tony Mattingly , John Patterson
May 11, 2021
This is the best car dealership I have ever been too. I bought my car two weeks ago. Larry was amazing help me find the perfect car for me and my family that I was interested in. I got my Apple CarPlay ins bought my car two weeks ago. Larry was amazing help me find the perfect car for me and my family that I was interested in. I got my Apple CarPlay installed today and let me tell you. He is amazing. So personal, friendly and helpful. He took care of everything. They treat you like family here. Also the service thechs thank you for getting my car an hour earlier then estimated. 10/10 will recommended this place to anyone and everyone that will listen. More
Other Employees Tagged: Larry Henderson, Elle Cervantes, Michael Torres, Joshua Vasquez, Damian Escobedo, Tony Mattingly
April 27, 2021
Dylan Roberts (for the 2nd time I had my car serviced by Mazda) proved that he is THE best example of genuine customer care. He literally fought for me and my case on my behalf to have the service fees cove Mazda) proved that he is THE best example of genuine customer care. He literally fought for me and my case on my behalf to have the service fees covered by warranty as I was slightly over my warranty limit and it must have been proved to the corporate that the issue happened beforehand. During the rather long wait for the whole process (circa 3 weeks I believe), he kept texting me even though there was no update on the case, but just to say hi and make sure my loaner is treating me well. He truly gave me the great feeling of being acknowledged, heard, and taken care of the whole time. He is a wonderful person with an amazing vibe and I personally envy his colleagues to be able to work alongside an awesome guy everyday. As a quality engineer in medical devices industry myself, who has been dealing with customer complaints, I can distinguish an A+ level quality from a mediocre one; and what I see in Dylan -with the type charisma and care he expresses-is being a wonderful manager in near future . If I worked in the similar field of business, I'd do all in my power to offer him a great deal for a position in my team. ;) More
April 15, 2021
Fast and timely. Great customer service. Great communication. Would definitely and have recommended to everybody I know. Dylan greeted me at my car fifteen minutes before opening. Checked me in wi communication. Would definitely and have recommended to everybody I know. Dylan greeted me at my car fifteen minutes before opening. Checked me in without issue before opening. Took my inputs about having limited time and hit a home run on timing. Ended up getting back to work fifteen minutes earlier than needed. A+** More
Other Employees Tagged: Elle Cervantes, Michael Torres, Joshua Vasquez, Damian Escobedo, Tony Mattingly
April 10, 2021
Dylan was very professional, polite and easy to talk to. He was able to solve our problem very quickly. We were happy to pick up our car the same day we dropped it off. He was able to solve our problem very quickly. We were happy to pick up our car the same day we dropped it off. More
April 09, 2021
Dylan was extremely courteous, friendly, and helpful. He did a great job keeping in contact and resolving outstanding recall issues. Great work Tustin Mazda and thank you! did a great job keeping in contact and resolving outstanding recall issues. Great work Tustin Mazda and thank you! More
April 01, 2021
Dylan is always friendly, he goes above and beyond, to accommodate any concerns or and if any recommendations that my vehicle may need. Is always my pleasure to be help by someone so friendly and knowledg accommodate any concerns or and if any recommendations that my vehicle may need. Is always my pleasure to be help by someone so friendly and knowledgeable. More
March 31, 2021
Dylan Roberts was awesome to work with. The team at Tustin Mazda provided great updates, including a video inspection of my car to showcase the service. This was the best dealership service experience Tustin Mazda provided great updates, including a video inspection of my car to showcase the service. This was the best dealership service experience I've had. More
March 26, 2021
Clearly explained the state of my car with helpful advice about when certain services will be needed in the future. I'm also appreciative that he gave me an accurate time estimate so that I could plan my day about when certain services will be needed in the future. I'm also appreciative that he gave me an accurate time estimate so that I could plan my day accordingly. More