Eddy Chavarria | Page 6

can not talk with anybody. Tipical sales people attitude. I took my NX for rear damage since I leased the Vehicle, They Kept my car for 3 Days and called me to pick up my car. When I got my car, The car was s I took my NX for rear damage since I leased the Vehicle, They Kept my car for 3 Days and called me to pick up my car. When I got my car, The car was so dirty, and per they advisor was told me, they replaced the rear Bumper, what a lier, Be careful with the scam. Make sure take a picture of car before you take to repair. Also, was noticed they put Milage in/out same number which I complain to Eddy Chavarria, the milage is 40 above you put on paper, All Sales and service are scam with Beverly Hills attitude. Be very careful. The only thing they tell you "We appologize" which doesn't mean anything exept screw people. I left many messages with this dealer since Jan 2017 unfortunatly nobody returned my car. They are very unorganize. More

Helpful 2

Report | Print

Liars! Toook my car in for first servicing which I had "paid" for in a "service contract ". I was told I had only paid for an oil change and it would be $24 Toook my car in for first servicing which I had "paid" for in a "service contract ". I was told I had only paid for an oil change and it would be $245! Outraged, I spoke to head of service department and was made to feel dumb and was berated by him. Never again. I signed a form canceling my "service contract " which was returned by mail to me from the contract administrator stating they had no records of my even owning my care!! More

Helpful 2

Report | Print

Avoid these scammers! My mother is 87 years old, and has a 2008 LS460 which she's been bringing here for years. She brought the car in due to a warning light. She ca My mother is 87 years old, and has a 2008 LS460 which she's been bringing here for years. She brought the car in due to a warning light. She called me up and said she didn't understand what Lexus Service was saying to her (she is hard of hearing), and asked me to speak with them, and check it out. They informed me that the cars wiring harness was bad, and that was why the airbag warning light was coming on. To replace the wiring harness would be $3,000 for parts, and $3,500 labor. They also said it needed rear brakes and rotor service ($700), and two hoses replaced ($740), along with other misc. items, total of over $8,500! I told them that for the time being, we were going to hold off on the work. I picked the car up, and drove it directly to Van Nuys Lexus. I TOLD Van Nuys Lexus that I was at another dealership which recommended brakes, wiring harness and new hoses, and would they please inspect the car. (If Van Nuys Lexus wanted to rip me off, I gave them a big, fat opening!) The next day, they called and informed me that the wiring harness was fine, brakes were fine, and all hoses were fine (car only has 27,000 miles, as my elderly mother rarely drives) They recommended doing the 30,000 miles service, clean the fuel injectors and replace the tires. I did all of the work they recommended except the tires (which I had replaced somewhere else), total work: $1,050!!!!! I have been driving the car now for 10 days, and it drives BEAUTIFULLY, and the warning light has NOT come back on. Disgusting! Jim Falk Lexus tried to stick it to a 85 + year old customer, who has been going there for EIGHT YEARS!!! More

Helpful 3

Report | Print

Such great service department The service dept here is great! I walked in without an appointment and was in and out within20minutes. Thank you guys and see you soon The service dept here is great! I walked in without an appointment and was in and out within20minutes. Thank you guys and see you soon More

Helpful 0

Report | Print

OMG, Other Reviews are TRUE! This is a sad review for me to post because I've been with Lexus for some 10 years, have had 4 RXs over that period of time and have always been extre This is a sad review for me to post because I've been with Lexus for some 10 years, have had 4 RXs over that period of time and have always been extremely impressed with Lexus. Now I've discovered that was due to Lexus OF AUSTIN. I gave my daughter, my 2010 RX 350 but I still own the title. Yesterday she went into Beverly Hills Lexus/Jim Falk for a 30,000 mile tune up at my request. She called and said one of the service men, Reno, had told her that the back brakes were dangerously worn and she needed new shocks. She was quoted some $1,200! I immediately told her to get a bid from a brake shop which came back at around $670. When she informed Reno she would not be having the dealership take care of the brakes, he asked why and she told him. Then he called her back saying the dealership would do it for $638!!! Being at a disadvantage of my daughter there in LA and I'm here in Texas I couldn't look at those breaks myself. I told her to go ahead and have the dealership fix the rear brakes since, as Reno kept stressing her safety was at risk. He even said she shouldn't be driving the car and it was at only 35,000 miles and LEXUS quality. Here's is my suspicion...Reno didn't want anyone else looking at those breaks because they would have said they were not yet to the point of being replaced. Be forewarned I don't know what they might be working in their service department. I spoke with Lexus of Austin and let them know what was occurring. I am now researching where I need to voice the situation to LEXUS to let them know what Beverly Hills dealership is doing and they need to read these other reviews that validate what I've just written about them. One other note, when I asked Reno why the price had changed, he said something like he’d talked with his manger and sometimes they give a deal to people concerned about the price! What!? I told him no matter how much money a person might have, they are always concerned with price! Do I sound mad? You bet when you feel like your child is being taken advantage of. Read reviews on Lexus of Austin. Everyone LOVES them! More

Helpful 1

Report | Print

Please make sure you get what you pay for! Paid for Oil change, they said they check my water lever=not true, tire air,not true, over charged me one time and labor. He not only over charges but Paid for Oil change, they said they check my water lever=not true, tire air,not true, over charged me one time and labor. He not only over charges but gave a list of repair that was un necessary. More

Helpful 1

Report | Print

very unprofessional and rude On November 24, 2015 I bring my car in due to not starting, which left me stranded. Once I brought the car in for this issue of not starting, I also On November 24, 2015 I bring my car in due to not starting, which left me stranded. Once I brought the car in for this issue of not starting, I also happen to mention about my Enform not working properly. Eddy Chavarria along with Maria Hosgor Insisted that they trouble shoot the Enform after I told him (Eddy) that I do not want to do that right now, I have to go home. He still pushed the issue. I told him, that I just want to leave. He then he tells me to GET OUT, and go to any other dealership in the nation! knowing my car is not working/starting properly. While he is walking away, I had to beg him to just give me a loaner and that YOU wanted to mess with the Enform as I just wanted to drop off my vehicle in the first place. HE, changes his mind and gives me a loaner. after I tell him I have no way of getting home with a disabled car...WORST EXPERIENCE AND HE IS A HORRIBLE PERSON to threaten someone who is in dire straights of being stranded and vulnerable. WOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Helpful 7

Report | Print

Quick and thorough follow up I had a maintenance question and emailed their service dept from the website. I received a call back within 10 minutes! I was so surprised to receive I had a maintenance question and emailed their service dept from the website. I received a call back within 10 minutes! I was so surprised to receive such a quick response. I spoke with Eddy who was very pleasant to talk to and answered all of the questions I had. I highly recommend their service dept for their customer service and in making the customer feel valued. Thanks Eddy! More

Helpful 1

Report | Print

Great purchasing experience Chris S my Sales Person was great. The whole purchase experience was easy and haggle free. I felt that I received a great deal and I'm extremely hap Chris S my Sales Person was great. The whole purchase experience was easy and haggle free. I felt that I received a great deal and I'm extremely happy with my car. I would definitely recommend Jim Falks Lexus for great selection, pricing and overall purchasing experience. More

Helpful 0

Report | Print

Ellie was attentive to my needs, responsive to all my concerns and questions and managed to accommodate my budget, yet provide the exact vehicle I wanted with the features I desired. She was patient an concerns and questions and managed to accommodate my budget, yet provide the exact vehicle I wanted with the features I desired. She was patient and spent a great deal of time pre-sale and after the transaction. I have since recommended her and the agency resulting in the sucessful sale of six additional cars. (RX 's) More

Helpful 2

Report | Print