Edson Trujillo
Edson Trujillo at INFINITI of South Bay

Edson Trujillo | Page 64

Service Advisor

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.7
636 Reviews
4.7

636 Reviews

Write a Review

636 Reviews of Edson Trujillo

September 24, 2018

Dealership Rating
Employee Rating

eXcellent service On time and courteous service. Waiting area was clean and comfortable. I would recommend this dealer to my network. service was very quick and profes More

by JKPROLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 14, 2018

INFINITI of South Bay responded

On time and courteous is something that our service team strives for. Thank you so much for recognizing that your service at INFINITI of South Bay was quick and professional. We have recently remodeled our dealership, and appreciate that you recognize that it's clean and comfortable. Please check our website or your mailbox for current service specials, and thanks for servicing at INFINITI of South Bay.

September 24, 2018

Dealership Rating
Employee Rating

Always Courteous and No High Pressure Edson always gives you the full scoop and honest feedback and advice. He doesn't try to sell you service you don't need need, but does point out thin More

by JOAQUIN90715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2018

INFINITI of South Bay responded

Thank you for taking your personal time to leave a positive review. Our service teams work very hard and are so appreciative to read reviews like yours. It's our service team's job to make sure our clients understand the condition of their vehicle for safety purposes and to ensure the longevity of their vehicle. At INFINITI of South Bay, you'll never be oversold and we won't make recommendations you don't need. Thank you for recognizing Edson for his exceptional client service.

September 24, 2018

Dealership Rating
Employee Rating

Great service . Was able to work in the new reception area while service was completed. Received a complimentary car wash. Excellent service advisor Edson Trujillo More

by JMORROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2018

INFINITI of South Bay responded

Thank you so much for your positive review of "Excellent" Edson and your service experience here at INFINITI of South Bay. Our car washes are done by hand to help maintain the beauty of your vehicle and to ensure a thorough job. Thank you for taking the time to share your experience online.

August 29, 2018

Dealership Rating

Recall repair. Took the car in for air bag recall. Completed the repair in the promised time. Staff was very courteous. I was very satisfied. Would go back for servi More

by KAWIKA42
Recommend Dealer
Yes

Other Employees Tagged: Don't know.

Aug 30, 2018

INFINITI of South Bay responded

Thank you so much for making the time to provide your positive feedback on our service team being timely on their repair and courteous with their delivery. And, we are pleased to learn that your drive is worth the trip. Thanks!

August 29, 2018

Dealership Rating
Employee Rating

Satisfied with service Infiniti of South Bay has been great these past 4 years. My last visit, however, was a little disappointing because I requested a loaner, and found o More

by 1MOBLSD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua, Candice Roxas

Aug 30, 2018

INFINITI of South Bay responded

Thank you so much for bringing this to our attention so that we can make the appropriate internal adjustments to better notify clients of our limited loaner car availability. This is a temporary issue as we go through this ownership change. Please know that we are working diligently to increase the number of loaner vehicles to levels that will better serve the needs of our clients. As a note to all clients, in the short term, please call at the time of setting your appointment to check loaner car availability. Thank you.

August 29, 2018

Dealership Rating
Employee Rating

Air Bag Recall They handled me quick & fast! Had a loaner available and very friendly! They have always taken great care of me whenever I needed servicing! Thank You More

by TIFFANYLOATMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2018

INFINITI of South Bay responded

Tiffany, thank you! We are so appreciative that you have taken the time to share your positive experience at INFINITI of South Bay. We do have a friendly and capable service team and we are appreciative that you have noted Edson for his exceptional level of service. We'll be sure to pass along your review. Thank you.

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