Elise Schaaf | Page 28

Great service as usual As usual service was great. Repairs were made per their recommendations a month ago. I waited for my car and was pleasantly surprise that it did not t As usual service was great. Repairs were made per their recommendations a month ago. I waited for my car and was pleasantly surprise that it did not take too long. I can't say enough about Vladimir, he is wonderful, helpful and courteous. Really a role model. More

by suzyb9440 Verified Customer Verified Customer

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Warranty issue Jim Ellis Chevrolet always treat you like family. Even if they are under high traffic business load they always put the the customer first. The dealer Jim Ellis Chevrolet always treat you like family. Even if they are under high traffic business load they always put the the customer first. The dealership is clean and presentable. More

by jcrawlga Verified Customer Verified Customer

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Breakdown...Thwarted!!! I give Jim Ellis an excellent rating due to their excellent customer service, professionalism, as and speedy service. I just relocated to this area a I give Jim Ellis an excellent rating due to their excellent customer service, professionalism, as and speedy service. I just relocated to this area and pulled into Jim Ellis on a whim...great decision. More

by Gabby 1 Verified Customer Verified Customer

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Outstanding Customer Service! We found an issue with the paint on our new vehicle that needed to be looked at. Washing did not take care of the spot. Talked to Elise in Service a We found an issue with the paint on our new vehicle that needed to be looked at. Washing did not take care of the spot. Talked to Elise in Service and Denis in New Car Sales. Service tried buffing it out but the spots came back. They were very nice and accommodating both times we visited. The second time we were given a loaner and they repainted the vehicle to make it right. They owned the issue since it happened at their storage lot and made it right. We were treated like we owned the place. They brought the car to me when it was done so I didn't have to make another trip up to the dealership. I had forgotten what customer appreciation and service felt like. I highly recommend this service department and dealership! Clearly they value their customers and work hard to show it. More

by steven.lingo Verified Customer Verified Customer

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Elise and service team Having an airbag recall; working with GM and Elise at the Ellis brand was simple and uneventful, as a repair should be. The service team was honest, c Having an airbag recall; working with GM and Elise at the Ellis brand was simple and uneventful, as a repair should be. The service team was honest, courteous and had outstanding attention to detail. I would definitely return for service and purchase of a vehicle. More

by mjb727 Verified Customer Verified Customer

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2007 Saturn Still on the Road I spent a long day waiting for multiple services on my car but that couldn't be avoided since some of the problems needed to be determined. That sai I spent a long day waiting for multiple services on my car but that couldn't be avoided since some of the problems needed to be determined. That said, Luis kept me posted on the progress, staff checked in on me from time to time and asked if I needed the shuttle service. And when it appeared that a tricky electrical thing couldn't be finished before closing, Luis set me up with a Chevy Equinox courtesy car. I was able to pick up my car the next day. More

by DERHUTCHSTER Verified Customer Verified Customer

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Awesome Team Jim Ellis staff are an awesome. By far the best location I've ever been to. Their customer service was out of this world. They kept me informed every Jim Ellis staff are an awesome. By far the best location I've ever been to. Their customer service was out of this world. They kept me informed every step of the way. My wait time was under a minute, dropping off and picking up my vehicle ~They will forever be My first location of choice~. More

by Shanta08 Verified Customer Verified Customer

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Fantastic service I love Jim Ellis. They are always so efficient and on time. They do great work and we are pleased with outstanding customer service. We highly recomme I love Jim Ellis. They are always so efficient and on time. They do great work and we are pleased with outstanding customer service. We highly recommend. More

by TORIMCGEESELLS Verified Customer Verified Customer

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Awful service I arrived for my appointment 10 minutes early, and was told it would take an hour to an hour and a half to complete an oil change. It ended up taking I arrived for my appointment 10 minutes early, and was told it would take an hour to an hour and a half to complete an oil change. It ended up taking 3 hours and fifteen minutes before my car was ready, for an oil change! I was not provided with any paperwork or service records upon being checked out. Overall awful experience, and I purchased the car from them new a year ago. I will not be doing any more service work here and would not recommend to anyone else that they work with them either. More

by tpbullock Verified Customer Verified Customer

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Customer Service Is Always Excellent! The Service Advisers are excellent. They provide thorough explanations and keep you informed every step of the way. My sister-in-law also uses this The Service Advisers are excellent. They provide thorough explanations and keep you informed every step of the way. My sister-in-law also uses this service department and her experience mirrors mine. More

by Chevy Cruze Owner Verified Customer Verified Customer

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