Emery Draughn | Page 2

Casey BMW responded

It's fantastic to hear that you had such a positive experience at Casey BMW! Exceptional customer service, transparent pricing, and a smooth purchasing process are key elements that can greatly enhance the car-buying experience. Such positive feedback not only reflects well on the dealership but also helps potential customers feel confident in choosing Casey BMW for their automotive needs. If you have any further feedback or need assistance in the future, feel free to reach out.

Casey BMW responded

It's wonderful to hear that you had a positive experience overall and found everyone to be friendly and kind. However, I understand that not having information about the extended warranty for EV cars until the final stages of the paperwork could be frustrating. Transparency throughout the entire purchasing process is important, especially when it comes to important details like warranties. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

Casey BMW responded

It's great to hear that Matt was quick and helpful during your interaction and that you're glad to have run into him while purchasing your new 2023 X5. Having a salesperson who can assist efficiently and provide valuable guidance can make the car-buying process much smoother and more enjoyable. Congratulations on your new X5, and if there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

Casey BMW responded

It sounds like picking up your M3 was an exciting and fulfilling moment after a long wait of two years. Reuniting with a beloved car can bring a sense of joy and satisfaction, especially after an extended period of anticipation. I'm glad to hear that you're happy to have it back. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

Casey BMW responded

I'm glad to hear that you had a nice and smooth experience purchasing your new X3. A seamless process with a friendly and professional team can make all the difference when buying a new car. It's great that everyone you interacted with contributed to a positive experience. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

Casey BMW responded

It's wonderful to hear that Casey BMW facilitated a low-hassle transaction for you, especially when it involved getting a car to your daughter at college. Providing assistance with such important matters demonstrates the dealership's commitment to customer satisfaction and going above and beyond expectations. Thank you for sharing your positive feedback, and I'm sure your daughter appreciates the effort made to ensure she has reliable transportation while away at school.

Casey BMW responded

We appreciate your positive feedback and are delighted to hear about your experience with Demetrius at Casey BMW. It's wonderful to know that he demonstrated great customer service, knowledge, kindness, and a focus on customer satisfaction. Our team takes pride in providing exceptional service, and we are pleased that Demetrius made a positive impact on your experience. Should you have any further comments or inquiries, please do not hesitate to let us know. We value your satisfaction and look forward to serving you in the future.

Casey BMW responded

Thank you for taking the time to review us and thank you for your business