Mike Bullus
Mike Bullus at Casey BMW
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Mike Bullus

Service Advisor

Casey BMW

12861 Jefferson Avenue
Newport News, VA 23608

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5.0
57 Reviews
5.0

57 Reviews

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57 Reviews of Mike Bullus

April 08, 2024

Dealership Rating
Employee Rating

Never had a bad experience! ! Mike B and Francine are spectacular! Well done team! Thanks Casey. More

by gsell.david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Francine Stewart

Apr 15, 2024

Casey BMW responded

It's wonderful to hear that you've consistently had positive experiences with Casey BMW and that Mike B and Francine have played a significant role in making those experiences spectacular! Having reliable and exceptional service advisors like Mike B and Francine can truly make all the difference in ensuring that your automotive needs are met with professionalism and care. Your recognition of the entire team's efforts and the dealership's commitment to providing excellent service is greatly appreciated. It's clear that Casey BMW values customer satisfaction and strives to deliver exceptional experiences to each and every customer. Thank you for taking the time to share your positive feedback. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out.

March 26, 2024

Dealership Rating
Employee Rating

My sales person and the gentleman who went over my car’s operations with me ,both did a great job and were very helpful . More

by dmashburn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Demetrius Hall Jr

Mar 29, 2024

Casey BMW responded

Thank you for the review and thank yo for choosing us

Mar 26, 2024

dmashburn responded

Very satisfied with Mike Bullus and Demetrius.

Mar 26, 2024

dmashburn responded

Also very satisfied with the gentleman who went over the operations of my new car. He was very helpful and had a lot of patience.

Mar 26, 2024

dmashburn responded

I have been very satisfied with both the service and dealership at Casey BMW.

Mar 26, 2024

dmashburn responded

Both great to deal with.

Mar 26, 2024

dmashburn responded

I have been pleased with both.

Mar 26, 2024

dmashburn responded

Mike and Demetrius were very professional.

Mar 26, 2024

dmashburn responded

I thought they both did a great job!

February 25, 2024

Dealership Rating
Employee Rating

My experience was Great, there was excellent customer service. All my concerns were met, and I received my vehicle back better and cleaner than when they got it !! More

by Brian
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 26, 2024

Casey BMW responded

It's fantastic to hear about your excellent experience at Casey BMW! Providing top-notch customer service and addressing all concerns promptly are crucial for ensuring customer satisfaction. It's also great to hear that your vehicle was returned to you in even better condition than when you brought it in, demonstrating the dealership's commitment to quality service. Thank you for sharing your positive feedback, and I'm sure others will appreciate knowing about your positive experience as well.

February 21, 2024

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Mike helped service my new vehicle. He was very attentive and kept me updated throughout the process. My family & I have worked with Mike for about 10yrs and has always been such a plea More

by Lex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2024

Casey BMW responded

It's wonderful to hear about the consistently excellent service you've received from Mike at Casey BMW over the past 10 years! Building long-lasting relationships with customers like yourself speaks volumes about Mike's dedication and professionalism. Providing attentive service, keeping you updated throughout the process, and ultimately easing the stress associated with car servicing are all signs of a true automotive expert. Thank you for sharing your positive feedback, and I'm sure Mike will be delighted to hear about the impact he has had on your experiences with Casey BMW.

February 21, 2024

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Employee Rating

Joe helped me purchase my dream car when I thought it was not possible. I thought I'd have to settle but Joe showed patience and perseverance to help me get the car I wanted and leave Casey with nothing but More

by Lex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 26, 2024

Casey BMW responded

It's heartening to hear that Joe at Casey BMW went above and beyond to help you purchase your dream car! Patience and perseverance are invaluable qualities, especially when it comes to assisting customers in achieving their automotive aspirations. Joe's dedication to finding a solution that met your needs and ultimately leaving you with nothing but smiles speaks volumes about his commitment to customer satisfaction. Thank you for sharing your gratitude, and I'm sure Joe will be thrilled to know that his efforts made such a positive impact on your car-buying experience.

January 06, 2024

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Employee Rating

As usual first class service, respect for customer comfort and needs and overall quiet professionalism and competence. More

by C Smith
Recommend Dealer
Yes
Jan 09, 2024

Casey BMW responded

Thank you for the 5 star review and thank you for choosing us

December 31, 2023

Dealership Rating
Employee Rating

Everyone very professional. Took the needed time to explain the new technical attributes and capabilities of our new X3. The vehicle was processed and prepared on time and was d More

by dave
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 04, 2024

Casey BMW responded

Thank you for the 5 star review and thank you for choosing us

November 19, 2023

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Employee Rating

Very professional, knowledgeable about warranty and service issues, Maintains contact while they have your vehicle. More

by lrh712
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2023

Casey BMW responded

Thank you for the review and thank you for choosing us

October 12, 2023

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Employee Rating

Arrived a little before 9am, were greated inside the garage by a very nice gentleman, were told to wait in the waiting room area, minutes later, Michael Bulluss asked us to come into his office, we requ More

by Howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2023

Casey BMW responded

Thank you for taking the time to review us and thank you for your business

October 01, 2023

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Employee Rating

We purchased a new 2024 X3. Our Client Advisor was Mr. Joe Hargraves. The car came in ahead of schedule and delivery went smoothly. This was our third BMW purchase at Casey, an More

by cmctash
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
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