Emmaly Garland | Page 14

Emmaly is terrific. I have on occasion been frustrated with this dealership when forced to speak to an out of town unknown person at a clearinghouse in a distant place to I have on occasion been frustrated with this dealership when forced to speak to an out of town unknown person at a clearinghouse in a distant place to set up a service appointment. On the other hand, I have had a couple of interactions with Emmaly and she is consistently competent and professional. Management needs to know how important it is to have good employees like Emmaly to keep customers coming back and buying more vehicles. Service departments make or break car dealerships. I am grateful to have found Emmaly. More

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glad I came to Bob Lindsay to get repair work done, very good, Emmaly kept me informed on the progress of the work needed done, I enjoyed working with Emmaly she has that midwestern charm Peoria very good, Emmaly kept me informed on the progress of the work needed done, I enjoyed working with Emmaly she has that midwestern charm Peoria is famous for. I have complete confidence in your repair dept. The price seemed more than fair, Plus one thing I do like, you did not try and sell me repair work I did not need, another Honda dealer I went to here in Chicago does that >> sort of ticked me off. Why I waited to go to Bob Lindsay, and to visit with my daughter I worked 30 years as a mechanic on CTA buses and cars I know a bit about repair work, and the shuttle service is excellent, the lady that drove me was friendly, she drove me to my daughters and picked me up the next day at the hotel, this is very nice service. thanks Bob Lindsay, always a pleasure doing buisness with you. Bob Illing More

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Very good The Service Advisor Emmaly and the driver were very friendly and provided good service during my service. the only thing was the price to replace the The Service Advisor Emmaly and the driver were very friendly and provided good service during my service. the only thing was the price to replace the wheel bearing seemed a little high, and prevented me from doing some other work my van still needed. More

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Service call, oil change, check defroster New dealership and intake process very nice Service did not find any problems with the defroster. Had the oil changed also. Could not use coupon beca New dealership and intake process very nice Service did not find any problems with the defroster. Had the oil changed also. Could not use coupon because bill was less than 50 dollars. More

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Wheel repair Had clear coat coming off 1 wheel. The "Tire Guy" did an excellent job as well as an explaination. Cost was split between Honda & the dealership. Had clear coat coming off 1 wheel. The "Tire Guy" did an excellent job as well as an explaination. Cost was split between Honda & the dealership. More

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Very satisfied Folks are always friendly and accomodating. Reasonabe wait time to complete service work. Always good to get a recap of vehicle condition on the 21 po Folks are always friendly and accomodating. Reasonabe wait time to complete service work. Always good to get a recap of vehicle condition on the 21 point ceck report. More

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Very Good Service Service center was great and so were the people. The people are very knowledgeable and very productive. I always knew what was going on during the ser Service center was great and so were the people. The people are very knowledgeable and very productive. I always knew what was going on during the service. Very informative. More

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Quick and pleasant Nice waiting room and friendly staff. Am prepared for the next service visit. I enjoy coming there to have my car service. Good coffee too. Nice waiting room and friendly staff. Am prepared for the next service visit. I enjoy coming there to have my car service. Good coffee too. More

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Friendly quality service I have had my new honda into the shop 8 times in the 9 months I have owned this vehicle. Each time the service department has listened to my concerns, I have had my new honda into the shop 8 times in the 9 months I have owned this vehicle. Each time the service department has listened to my concerns, maintained a friendly atmosphere even when I was not pleasant due to my frustration of it taking so long to find a fix. The service department did an excellent job of using all the resources at hand to fix the problem with my Odyssey. Best service department you will find. More

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Were we are the Ritz??? Wow, All I can say is Wow. The last time we were treated so well was a weekend getaway at the Ritz Carlton!!! Our 2013 Odyssey had some maintenance Wow, All I can say is Wow. The last time we were treated so well was a weekend getaway at the Ritz Carlton!!! Our 2013 Odyssey had some maintenance issues which were out of the factory warranty yet should not have occured with only 25,000 miles. Bob LIndsay Honda's service department (and our salesman Paul Schmidt) went to bat for us and got Honda Corporate to correct the issue. It is so refreshing having a team of experts working FOR you....the customer. I have often said that it is the service that sells the vehicles. I'm not sure if it will be 3, 5 or 10 years down the road but the Service Department sold my next van by taking care of us. Also, I can't praise them enough for their waiting area and hospitality. My wife is the one that took the van in and she took along our 4 year old, 2 year old and our 9 month old. They treated her and my children with such kindness and took extra time to help entertain them as they were there nearly 4 hours. (the original apppointment was not scheduled to be this long but the day quickly spun out of control) They even helped entertain the kids when my wife was on the phone and in discussions with everyone. It was just an amazing experience. THANK YOU THANK YOU THANK YOU!!!!! It is so nice to do business with a place that cares about their customers!!!! More

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