Eric Burd | Page 15

Great service 1. Great service. 2. Friendly employees. 3. Good prices and discounts. 4. Quick service. Overall really good experience. Had no issues working w 1. Great service. 2. Friendly employees. 3. Good prices and discounts. 4. Quick service. Overall really good experience. Had no issues working with them. Good job. More

by SKDESHPA Verified Customer Verified Customer

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Buying a new car I had a great experience buying a new car with Eric. Very friendly and made sure not to waste my time. Def will be recommending Cityside Subaru! I had a great experience buying a new car with Eric. Very friendly and made sure not to waste my time. Def will be recommending Cityside Subaru! More

by matt.jensen Verified Customer Verified Customer

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Great dealer, great service happy customer! I will share my honest review! My first experience (in early 2018) with the dealer was not that great! I was shopping for the BRZ tS and the dealer h I will share my honest review! My first experience (in early 2018) with the dealer was not that great! I was shopping for the BRZ tS and the dealer had one in the showroom. I do NOT remember the rep but he did not care that much. Maybe because I said I will not buy the car the same day :) So I checked the car on my own took some pictures and left the dealer with a bad experience. 9-10 months later I had my second experience was when I asked for a quote regarding the car I was looking for. They did not seem to be very interested. Meanwhile, I contacted all MA dealers and visited most of them for test drives quotes, etc. Finally, I got a deal online and directly went to CitySide and to my luck ERIC did take care with this customer. He is a great product specialist. He answered everything I asked, and I received perfect service. Of course, he wants to sell a car, but the way he is doing his job is definitely great! A different level. Since I did my homework, and since he recognized them I am a serious buyer it did not take too long to come to a deal. We got the deal with some accessories that were installed by CitySide and everything was arranged by Eric. He addressed all my concerns and I received my car with all accessories installed. Eric was involved in every step and he did his best to finish all paperwork as fast as possible. I received my car earlier than expected. The only confusion that I had was about the mirror that I ordered. I selected the Homelink mirror as an accessory and paid extra for it. Since I bought the accessory with the car together its normal to have it installed before getting the car. I received it installed but did not receive my original mirror. If I buy an accessory I don't have to return what I already have in the car :) Imagine that you but rims and Subaru take the ones on the car back!!! I told that to CitySide Subaru but never heard back again. After we were done with Eric, I went to the Finance Dept to finalize the payment. I told that I will pay 1/3 cash, 1/3 with the credit card and the rest with a loan from Subaru. I was told that there is a limit (5K) for the credit card (my friends used up to 10K with their credit card at another Subaru dealer). After, mentioning this, I was told that they will do an exception! Why exception? its the first time we are doing business! The gentlemen also said, "you will earn credit with your credit card". That's my business, of course, I will use every single benefit I can get. Didn't get the point he made but used my card for the amount I wanted. My next experience was the service for the first maintenance and it was the express service which was great. No appointment, short waiting time and clean service with no problems (except some oil residues on the car. I really care for this small issues. You always want it back as you left it). Overall, the service was a great experience. I just wish the price would be a little better. Next time will ask quotes from dealers and will decide accordingly. My last experience was for the title. Received a call from CitySide and was asked to bring the title that was sent to my address by RMV. They told me that the bank is asking for the title. I contacted the bank (2 different departments) and they told me that I can keep the title. I got confused and went to Cityside to chat about this issue. Finally, I realized that the car was registered as cash paid and therefore RMV sent the title to me (that's was the reason the bank told me I can keep the title). At this point, I did not want to send the title and paid off the loan. This is my experience with CitySide Subaru. I also ordered parts for pick up and am very happy with my purchases. Despite the mirror issue, payment limit, and title problem I highly recommend Cityside Subaru to my friends and colleagues at the Harvard Community. I think CitySide is doing a great job. Finally, thanks again to Eric Bud for his kindness and friendship every time I visit them. More

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Stress free car purchase...with excellent people. Eric went above and beyond to help us in purchasing our Subaru. He was honest and extremely easy to work with. There was no pressure during our deal Eric went above and beyond to help us in purchasing our Subaru. He was honest and extremely easy to work with. There was no pressure during our dealings with CitySide thanks to Eric. We had traveled to several other dealers... none came close to Eric’s professional experience. He was knowledgeable and patient at all times and up front with us...very down to earth. We would recommend him highly to others....without hesitation. More

by JBURKE226 Verified Customer Verified Customer

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Good, friendly service from knowledgeable staff We went in to find out information about leasing a new vehicle and left with a deal we were happy with. Eric was very helpful and knowledgeable and gu We went in to find out information about leasing a new vehicle and left with a deal we were happy with. Eric was very helpful and knowledgeable and guided us to make a good, well thought out decision. We were very happy with the service we received both before and after signing the deal. More

by ANDREW.B.DAVIES Verified Customer Verified Customer

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Choosing to lease another Subaru Impreza I was pleased with the terms of my first lease three years ago of an Impreza and hesitated whether to buy out or lease again. The salesman convinced m I was pleased with the terms of my first lease three years ago of an Impreza and hesitated whether to buy out or lease again. The salesman convinced me to lease a new car because of the added safety features and made the transaction seamless! I had a new car on the road within seven days. This time, I have faith in the salesman to help me through any problems. More

by JDUNCKLEE37 Verified Customer Verified Customer

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Excellent Customer Service This particular dealership is by far, exceptional. I worked with Nathan, Eric, and Tom (finance). I have been looking for a car for almost two months This particular dealership is by far, exceptional. I worked with Nathan, Eric, and Tom (finance). I have been looking for a car for almost two months and finally came to Cityside -Subaru in Belmont. I never post reviews but I wanted to let everyone know how terrific they are at this location. They were so friendly and upfront with me. They were honest and did not give me the run around. I came here bought my car and I was out the door. I really regret not coming here from the start. More

by ANABOBOS Verified Customer Verified Customer

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Professional and helpful I have worked with Cityside for nine years, and I have always been more than satisfied with the service and the people that have assisted me. I have worked with Cityside for nine years, and I have always been more than satisfied with the service and the people that have assisted me. More

by JTEEVEN Verified Customer Verified Customer

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Working with Eric Burd Eric Burd did a fabulous job. Highly impressed. He anticipated our questions and concerns. He couldn’t have been more thorough or nicer. He reme Eric Burd did a fabulous job. Highly impressed. He anticipated our questions and concerns. He couldn’t have been more thorough or nicer. He remembered everything we had said on first visit when we picked up the car. More

by CARLABKEEN Verified Customer Verified Customer

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In and out subaru We worked with Eric. He was helpful in our car buying process and finding the right car for our family. Michael was helpful with financing and very av We worked with Eric. He was helpful in our car buying process and finding the right car for our family. Michael was helpful with financing and very available when I had questions. The whole process was quick and seamless. More

by LISACARABUENA Verified Customer Verified Customer

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