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Eric Samsel

Overview Reviews (7) Inventory (264)

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Eric Samsel

Used Car Manager

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

4.9

7 Reviews

4.9

7 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (7) Inventory (264)

Dealership Experience

20 yrs, 3 mos

Languages Spoken

English

7 Reviews of Eric Samsel

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May 04, 2024

Dealership Rating

Employee Rating

Great customer service, very knowledgeable and friendly. No pressure salespeople and they give you your space. No pressure salespeople and they give you your space. More

by ken@surfacingsolution.com

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chaz Oatis, Kevin Xiong, Caio Evangelista

Helpful 0

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May 07, 2024 -

Burnsville Toyota responded

Your compliments and kind words mean so much to us and our team, Ken! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 13, 2024

Dealership Rating

Employee Rating

Always a great experience. I have purchased 9 Tundras, 2 Forerunners, and a Tacomas since 2000. I have purchased 9 Tundras, 2 Forerunners, and a Tacomas since 2000. More

by BOB.MILBERT

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michelle Leick, Tim Parker, Tyler Borgen

Helpful 0

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Apr 16, 2024 -

Burnsville Toyota responded

Bob, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and truly value your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

October 14, 2023

Dealership Rating

Employee Rating

I purchased my 2023 GR Corolla here and although there was a bit of a rocky introduction, Burnsville Toyota came through and made it right by me. I always appreciate a dealer that can openly communicate a was a bit of a rocky introduction, Burnsville Toyota came through and made it right by me. I always appreciate a dealer that can openly communicate and solve problems quickly. Will be coming here again, thank you! More

by kilodaneko

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mike Quam , Patty

Helpful 0

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Oct 19, 2023 -

Burnsville Toyota responded

Thank you for the wonderful review! It is great to know we were able to make things right and that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 07, 2023

Dealership Rating

Employee Rating

David Smith was awesome assisting me with my new Venza! He demonstrated my multi media display in a helpful manner! He demonstrated my multi media display in a helpful manner! More

by lindako

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: David Smith, Bill Farmer, Matt Christiansen

Helpful 0

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Aug 08, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

July 20, 2023

Dealership Rating

Employee Rating

I appreciated the prompt and helpful responses to my initial inquiry about a RAV 4. My salesperson, Patty, listened to me and waited for me to think things through. I never felt rushed or pressured. initial inquiry about a RAV 4. My salesperson, Patty, listened to me and waited for me to think things through. I never felt rushed or pressured. I felt like she was there to really help me find the car that I would love. More

by debbiesperry

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dominic Martinez , Patty Coleman

Helpful 0

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Jul 24, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

June 23, 2023

Dealership Rating

Employee Rating

My truck came brand new with a bunch of problems but the service guys were quick to fix most of them. service guys were quick to fix most of them. More

by dave@e2accys.com

Verified Customer

Service Price Transparency

Recommend Dealer

Yes

Other Employees Tagged: Rick Kissner, Bill Farmer, Joshua Langreck , Doug Anderson

Helpful 0

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Jun 28, 2023 -

Burnsville Toyota responded

Dave, I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 21, 2023

Dealership Rating

Employee Rating

great quick great service would highly, recommend. can't wait to return why do i need a min of words?? This is BS part can't wait to return why do i need a min of words?? This is BS part More

by JAWSDJS2001

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: DAS Admin, Josh Fisher, Sean Giere, Tyler Johnston , Allex Roberge

Helpful 0

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Apr 25, 2023 -

Burnsville Toyota responded

I cannot thank you enough for your wonderful review of Burnsville Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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