Fatima Fonseca | Page 3

I usually don't like going to the car browsing because most sales people are pushy, intimidating, and pressure givers. But Niello BMW people were all so polite and they gave me and my husband plenty of pr most sales people are pushy, intimidating, and pressure givers. But Niello BMW people were all so polite and they gave me and my husband plenty of privacy and time to think about what kind of car we wanted. Fatima was very attentive, kind, and patient. Even after we got our mini cooper EV, she gave us her cell # to call her anytime if we have any kind of trouble or questions. She was the best sales person we ever came across. Thank you so much Faitma! And thank you Erika, finance dept lady who stuck around with us way after shop was closed despite of the engagement she had else where that night More

by Noriko Verified Customer Verified Customer

Helpful 0

Report | Print

Fatima and Robby were a pleasure to work with. They were very helpful and made the experience effortless. They were very helpful and made the experience effortless. More

Helpful 0

Report | Print

Quick and easy trade of cars for my service of my Mercedes Always professional at Niello Mercedes Always professional at Niello More

by SRICCI0 Verified Customer Verified Customer

Helpful 0

Report | Print

I have leased 3 M cars with Fatima. Her customer service is superb. She is the only reason why I drive from Elk Grove to Sacramento. She has earned my Buisness with every car I purchase Her customer service is superb. She is the only reason why I drive from Elk Grove to Sacramento. She has earned my Buisness with every car I purchased or leased. She makes thing painless and simple. Which is essential when you have little kids. Thank you for letting us test Drive the M cars and be part of the BMW family. Thank you again Fatima, you Rock! More

Helpful 0

Report | Print

We had a great experience with the entire staff at Niello BMW. We will be definitely be recommending them to others. BMW. We will be definitely be recommending them to others. More

by JREAGAN31 Verified Customer Verified Customer

Helpful 0

Report | Print

Helpful, playful, knowledgeable. Enjoyed shopping for a premium car with premium staff who supported my experience. Enjoyed shopping for a premium car with premium staff who supported my experience. More

by nfbanks Verified Customer Verified Customer

Helpful 0

Report | Print

I was very impressed with Fatima Fonseca from first digital contact to the ordering process and best fulfilment dealer experience ever. Smart, knowledgeable customer centered and did not waste my time digital contact to the ordering process and best fulfilment dealer experience ever. Smart, knowledgeable customer centered and did not waste my time--ultimately, the vehicle is amazing and I will be back to Ms. Fonseca and Niello when it's time for a new one. More

by carguy123 Verified Customer Verified Customer

Helpful 0

Report | Print

Dear Niello BMW Sacramento Team, I wanted to take a moment to extend my heartfelt thanks for the outstanding service I received during my recent purchase of my BMW M2. From the informative discussions moment to extend my heartfelt thanks for the outstanding service I received during my recent purchase of my BMW M2. From the informative discussions about the different options, placing the order, changing the order at the last minute (thank you Fatima), to the transparent closing and financing processes, every step was carried out with unmatched professionalism and genuine care. Driving away in my new BMW M@ was a special moment, made even more memorable by your exceptional team. Your dedication to ensuring a smooth and enjoyable car-buying experience did not go unnoticed. Thank you for raising the bar in automotive sales and service. Warm regards, Gil Caravantes More

by GIL.CARAVANTES Verified Customer Verified Customer

Helpful 0

Report | Print

It was a great experience working with Fatima. She listened to our requests and helped us get exactly the car we wanted. Thanks Fatima! She listened to our requests and helped us get exactly the car we wanted. Thanks Fatima! More

Helpful 0

Report | Print

⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of buying a new 2023 BMW M2 from Niello BMW Sacramento, and it was by far one of the best dealership experiences I've had. From the moment I walked through the door, 2023 BMW M2 from Niello BMW Sacramento, and it was by far one of the best dealership experiences I've had. From the moment I walked through the door, I was treated with the utmost professionalism and care. The staff members are not only knowledgeable about the BMW lineup but are genuinely passionate about ensuring every visitor feels valued. What particularly stood out to me was the seamless synergy among the team. Whether it was sales (Gary Carroll/Ryan Cox/Fatima Fonseca), service (Scott Glackin/Andrew Kemp), or finance (Robby Cochran), everyone was in tune with the needs of the customers and worked cohesively to provide a top-notch experience. Whenever I get my cars service, the service department is exceptional. My service advisor Andrew Kemp and his technicians take the time to explain the intricacies of my vehicle's maintenance, ensuring I had a comprehensive understanding of what is being done. It's clear that they pride themselves on transparency and building trust with their clientele. Purchasing or servicing a vehicle, especially a luxury sport brand like BMW, should come with a level of sophistication and class. Niello BMW Scaramento not only meets those expectations but consistently exceeds them. After my car is service, Michael Gutierrez brings my car, handed over my key and with a smile wishing me a safe and happy travel, that's service at it's best. To anyone in the market for a new or pre-owned BMW or just seeking top-tier vehicle servicing, I wholeheartedly recommend Niello BMW Sacramento Their commitment to excellence is palpable, and I am confident that every visit will be as remarkable as my own. More

Helpful 0

Report | Print