Louis Phan
Louis Phan at Niello BMW MINI
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Louis Phan

Sales Manager

Niello BMW MINI

2020 Fulton Ave
Sacramento, CA 95825

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4.5
45 Reviews

Dealership Experience

4 yrs, 5 mos

Languages Spoken

Vietnamese Vietnamese

4.5

45 Reviews

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45 Reviews of Louis Phan

April 24, 2024

Dealership Rating
Employee Rating

The service dept does poor work. They are slow and the customer has long waits More

by 3TANGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 29, 2024

Niello BMW MINI responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

April 12, 2024

Dealership Rating
Employee Rating

Left with a great new car. Thanks very much for your help and attention. See you soon More

by MNLUBELL
Recommend Dealer
Yes

Other Employees Tagged: Mohamed Sulman

Apr 13, 2024

Niello BMW MINI responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

April 01, 2024

Dealership Rating
Employee Rating

Fatima is a pleasure to work with. I’ve purchased 3 cars from her and I hope to deal with her again in the future. More

by BRADMARTIN.RE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 02, 2024

Niello BMW MINI responded

Congratulations on your new purchase, Brad! It's fantastic to hear that Fatima provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW MINI! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

March 28, 2024

Dealership Rating
Employee Rating

My experience was performed by a team of excellence. I’m feel I’m in good hands! More

by armurguia55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis Ringle, Mohamed Sulman , Shane Weirick

Mar 30, 2024

Niello BMW MINI responded

Thank you so much for choosing Niello BMW MINI! Please let us know if we can be of any more assistance! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

March 28, 2024

Dealership Rating
Employee Rating

Beginning to end the personnel were excellent, knowledgeable, pleasant and timely. It was a pleasure and easy to do business with each More

by SNICCOLLS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erika Paleny, Ryan Cox , All in finance and service

Mar 28, 2024

Niello BMW MINI responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW MINI! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

March 18, 2024

Dealership Rating
Employee Rating

We loved our experience at your dealership. Fatima was great to work with. We had the deal worked out before we walked into the dealership. No hassle at all. No pressure tactics. It was the bes More

by JOEANDSANDY08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fatima Fonseca

Mar 19, 2024

Niello BMW MINI responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Niello BMW MINI! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

March 08, 2024

Dealership Rating
Employee Rating

Mohammad was of so much help with the purchase of a car for our parents. He answered our (many) questions with so much patience and grace. We appreciate all he did for us! More

by Akaloti1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mohamed Sulman

Mar 10, 2024

Niello BMW MINI responded

Thank you for your business and this review. We're happy to hear Mohammad was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

February 14, 2024

Dealership Rating
Employee Rating

Very helpful individuals and fast at responding to any questions or concerns I had. Highly would recommend working with anyone at this dealership! More

by KLY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fatima Fonseca, Erika Paleny

Feb 14, 2024

Niello BMW MINI responded

Here at Niello BMW MINI, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

February 09, 2024

Dealership Rating
Employee Rating

Mhel was knowledgeable about the vehicle I purchased. I never felt pressured to buy. Louis has great customer service. He made sure I was taken care of. They are a great duo! More

by HONDA_DELSOL
Recommend Dealer
Yes

Other Employees Tagged: Mhel Baldemor

Feb 10, 2024

Niello BMW MINI responded

Thanks for sharing about your experience with Mhel and Louis here at Niello BMW MINI. We appreciate your business and hope to see you again soon! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

February 09, 2024

Dealership Rating
Employee Rating

Everyone was very helpful and informative! I had a great experience. Would go back again! More

by EMWOOD17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mohamed Sulman , Shane Weirick

Feb 10, 2024

Niello BMW MINI responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW MINI! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

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