Ferdy Franco
Ferdy Franco at Herb Chambers INFINITI of Westborough
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Ferdy Franco | Page 2

Service writer

Herb Chambers INFINITI of Westborough

312 Turnpike Rd
Westborough, MA 01581

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4.8
122 Reviews
4.8

122 Reviews

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122 Reviews of Ferdy Franco

April 05, 2024

Dealership Rating
Employee Rating

Excellent service Careful explanations of the work needed Super professional attention Overall a wonderful experience!! More

by Elisabet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2024

Herb Chambers INFINITI of Westborough responded

Elisabet, we're delighted to know you had a wonderful experience at Herb Chambers INFINITI of Westborough! We always aim for excellent service and clear communication. Thanks for the positive feedback!

March 31, 2024

Dealership Rating
Employee Rating

Ferdy and the service team made the process seamless. I was greeted immediately and everything was explained in detail. A video explanation was sent while I waited and I enjoyed a hot drink with a snack. More

by Kgosselin
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Demers, Max Elentukh, Ali Lewis , Stiwar in sales and Mark in finance

March 26, 2024

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They were very professional and respectful and very conducive environment. Work was great and finished on time. More

by Abena
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Herb Chambers INFINITI of Westborough responded

Abena, we're glad to know you found our team at Herb Chambers INFINITI of Westborough professional and respectful. We always aim for timely service in a comfortable environment. Thanks for the positive feedback!

March 15, 2024

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Employee Rating

Great service with. Efficient communications of the progress combined with Reasonable prices, overall great experience. More

by srsmith77
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Mar 18, 2024

Herb Chambers INFINITI of Westborough responded

We're glad to know you had a great experience with us at Herb Chambers INFINITI of Westborough! Your feedback about our service and communication is much appreciated. Thanks for the review!

February 19, 2024

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Employee Rating

I always get great service from this dealership, both in Sales and the Service Department. I just bought my 3rd car from them! I highly recommend this dealership! More

by lsharon5573
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 20, 2024

Herb Chambers INFINITI of Westborough responded

We're so glad to know you've had consistently great experiences with our Sales and Service Departments at Herb Chambers INFINITI of Westborough. Thanks for choosing us again, we appreciate your recommendation!

January 20, 2024

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Amazing customer service, efficient and speedy response. Staff are very knowledgeable and helpful. Would get my vehicle serviced here again! More

by Danielle.melendez94
Service Price Transparency
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Recommend Dealer
Yes
Jan 22, 2024

Herb Chambers INFINITI of Westborough responded

Danielle, we're delighted to know you had an amazing experience with our team at Herb Chambers INFINITI of Westborough. We look forward to assisting you again in the future!

January 12, 2024

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Fran is Great friendly and always accommodating. That’s why I go there for Services. More

by Debbie Parker
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Recommend Dealer
Yes
Jan 12, 2024

Herb Chambers INFINITI of Westborough responded

Thanks so much, Debbie. We look forward to your next visit to Herb Chambers INFINITI of Westborough!

January 06, 2024

Dealership Rating
Employee Rating

Great dealership with a great facility. The overall experience was amazing and very quick and easy. More

by Manish Jha
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Recommend Dealer
Yes

Other Employees Tagged: Matt Demers, Courtney Blasco

Jan 08, 2024

Herb Chambers INFINITI of Westborough responded

Hi Manish, thank you for the 5-star rating! We're pleased that our team provided you with an amazing experience that was quick and easy during your visit. We'll see you next time at Herb Chambers INFINITI of Westborough!

December 07, 2023

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Employee Rating

Every aspect of my experience was outstanding. Greeted warmly by all; technical diagnosed and fixed a simple problem that I created. The tech department was very friendly, explained the issue an More

by glennszalay
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Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 07, 2023

Herb Chambers INFINITI of Westborough responded

Glenn, it's great to know that our team at Herb Chambers INFINITI of Westborough was able to provide you with an outstanding experience. We're always here for any assistance you need!

December 05, 2023

Dealership Rating
Employee Rating

I will never return to you for service, thanks for putting the tire on, besides other things you did not take care of!!cya More

by swl6789@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Demers, Courtney Blasco

Dec 05, 2023

Herb Chambers INFINITI of Westborough responded

We're sorry to read about your dissatisfaction with our service. We strive for excellence in all we do and it's clear that we fell short during your visit. If you'd like to discuss this further, please don't hesitate to reach out directly so we can address any concerns or issues you may have had. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com

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