Ferdy Franco
Ferdy Franco at Herb Chambers INFINITI of Westborough
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Ferdy Franco | Page 3

Service writer

Herb Chambers INFINITI of Westborough

312 Turnpike Rd
Westborough, MA 01581

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4.8
126 Reviews
4.8

126 Reviews

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126 Reviews of Ferdy Franco

January 12, 2024

Dealership Rating
Employee Rating

Fran is Great friendly and always accommodating. That’s why I go there for Services. More

by Debbie Parker
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 12, 2024

Herb Chambers INFINITI of Westborough responded

Thanks so much, Debbie. We look forward to your next visit to Herb Chambers INFINITI of Westborough!

January 06, 2024

Dealership Rating
Employee Rating

Great dealership with a great facility. The overall experience was amazing and very quick and easy. More

by Manish Jha
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Recommend Dealer
Yes

Other Employees Tagged: Matt Demers, Courtney Blasco

Jan 08, 2024

Herb Chambers INFINITI of Westborough responded

Hi Manish, thank you for the 5-star rating! We're pleased that our team provided you with an amazing experience that was quick and easy during your visit. We'll see you next time at Herb Chambers INFINITI of Westborough!

December 07, 2023

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Every aspect of my experience was outstanding. Greeted warmly by all; technical diagnosed and fixed a simple problem that I created. The tech department was very friendly, explained the issue an More

by glennszalay
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Recommend Dealer
Yes
Dec 07, 2023

Herb Chambers INFINITI of Westborough responded

Glenn, it's great to know that our team at Herb Chambers INFINITI of Westborough was able to provide you with an outstanding experience. We're always here for any assistance you need!

December 05, 2023

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I will never return to you for service, thanks for putting the tire on, besides other things you did not take care of!!cya More

by swl6789@aol.com
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Matt Demers, Courtney Blasco

Dec 05, 2023

Herb Chambers INFINITI of Westborough responded

We're sorry to read about your dissatisfaction with our service. We strive for excellence in all we do and it's clear that we fell short during your visit. If you'd like to discuss this further, please don't hesitate to reach out directly so we can address any concerns or issues you may have had. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com

November 30, 2023

Dealership Rating
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Everyone was super nice and helpful. Waiting room is a dream. Gave me the option to get a loaner since my appointment was going to be long. More

by joaneddd
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Recommend Dealer
Yes

Other Employees Tagged: Matt Demers, Courtney Blasco

Dec 01, 2023

Herb Chambers INFINITI of Westborough responded

We're glad to know you had a positive experience at Herb Chambers INFINITI of Westborough. We always aim to provide comfort and convenience for our customers. Thanks for your feedback!

November 29, 2023

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Great extended warranty. Terrific service up and down the board. Very responsive and knowledgeable and respectful of customers More

by snide_seconds_0w
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Recommend Dealer
Yes

Other Employees Tagged: Francis Coutu

Nov 29, 2023

Herb Chambers INFINITI of Westborough responded

We're glad to know that you had a great experience with our extended warranty and service at Herb Chambers INFINITI of Westborough. Thank you for choosing us! We'll see you next time. Safe travels!

November 28, 2023

Dealership Rating
Employee Rating

Professional, concise diagnosis and guidance, honest and punctual. Been a customer for years, best experience at an Infiniti dealership. More

by dom
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matt Demers, Courtney Blasco

Nov 29, 2023

Herb Chambers INFINITI of Westborough responded

We're delighted to know that you've had the best service experience with us at Herb Chambers INFINITI of Westborough. Your continued trust in our service means a lot! Thanks for sharing your positive feedback, we look forward to serving you again soon. Safe travels!

November 25, 2023

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They are very honest, thorough, and efficient. They always treat us fairly. We appreciate this dealer. More

by lorraine sharon
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Recommend Dealer
Yes

Other Employees Tagged: Matt Demers

Nov 27, 2023

Herb Chambers INFINITI of Westborough responded

We appreciate your continued trust in the Herb Chambers INFINITI of Westborough team, Lorraine! Take care and we'll see you next time!

November 17, 2023

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Employee Rating

Service itself was fine but the communication was 100% lacking. Had a 9:30am appointment for which I showed exactly on time. Don’t hear a word after I sit down in the waiting area. At 12:30 the car is don More

by chris.ristau
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Recommend Dealer
Yes
Nov 17, 2023

Herb Chambers INFINITI of Westborough responded

Chris, we appreciate your feedback. We're sorry to learn that the communication during your visit at Herb Chambers INFINITI of Westborough didn't meet expectations. Your point about timely updates is well taken and will be addressed with our team for improvement in future services.

November 04, 2023

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Employee Rating

Easy - in and out. Good service and comfortable waiting area. Love the service tech sending me a video of the work performed. More

by CMW
Service Price Transparency
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Recommend Dealer
Yes
Nov 06, 2023

Herb Chambers INFINITI of Westborough responded

We're glad to know that you had a smooth experience at Herb Chambers INFINITI of Westborough and enjoyed our service tech's video update. We appreciate your feedback, thank you!

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