Flavia Alarcon | Page 5

Dealership goes the extra distance for the customer. Paul Miller Honda was a pleasure to deal with. No high pressure sales tactics, a sales team attuned to our needs, and committed to finding the right c Paul Miller Honda was a pleasure to deal with. No high pressure sales tactics, a sales team attuned to our needs, and committed to finding the right car for us. Salesperson Simon Curcio and manager Flavia Alarcon are to be committed for their patience and attention to detail. More

Helpful 0

Report | Print

Good Deal Let me begin by saying that the Creiss was of utmost help and had the patience of a saint when dealing with this last minute deal. He gave us the exac Let me begin by saying that the Creiss was of utmost help and had the patience of a saint when dealing with this last minute deal. He gave us the exact deal that we were looking for even though the color we were looking for was not there in the inventory. My only complaint was the hassle that was created because of the car that we wanted to trade in. But other than that the whole process was as smooth as it could be More

Helpful 0

Report | Print

Stress free process I went to this dealership about 9 months before my lease ended to check out a vehicle and see what options I could work with for the over mileage on m I went to this dealership about 9 months before my lease ended to check out a vehicle and see what options I could work with for the over mileage on my existing lease. Jose was easy going and relaxing at the 9 month mark, no pushy salesman type stuff. I left the dealership and didn't feel pressured or rushed, at the time there wasn't much I could do, unless I was willing to shell out the rest of my payments. Fast forward 6 months later and I visited Jose again to re discuss some options. I was able to get out of my lease a little early, without worrying about the headache of over mileage and got into a new car that fit my needs. So here's the disclaimer: Car buying is not a "fun" process. It's time consuming and slightly stressful. I've been to dealerships where as soon as you walk in they literally try to get you into a car that same exact day and it's pressure pressure pressure. My whole experience dealing with Jose was smooth. I didn't wait long, everything worked out seamlessly, and I didn't break the bank. In my experience dealing with the overall process of buying a new car, this was by far the least stressful and easiest time that I've had. More

Helpful 0

Report | Print

Bad Customer Service I'd just like to make it known that after speaking with Ryan Anderson and Flavia, I chose to purchase a Honda Accord from another dealership- one whic I'd just like to make it known that after speaking with Ryan Anderson and Flavia, I chose to purchase a Honda Accord from another dealership- one which was much friendlier, hospitable, and had much better customer service. From the second I spoke to Ryan, I could tell he was all about numbers. Not about making his customer happy or even appearing the slightest bit friendly. Flavia, also aggressive, decided to illegally ask for my credit card number over the phone to run my credit for a car in which I was not 100% ready to get and when I was not even in person with her. For this, I will be reporting her business. It is illegal to get someone's card information over the phone. Planet Honda in Union chose to speak to me in person, get to know me, run my credit with my consent and acknowledgement, and have me leaving there smiling; rather than have me feeling spoken down to. Your business is not a friendly environment and I won't be recommending anyone to purchase cars from your dealership. Both myself, and my mother and brother, saw the BIGGEST difference in the way Planet Honda treated us from the second we walked in, to the way you both did. Just in your mannerisms, the steps you took to speaking to us about the car, and your overall aggressive manner. Kindness, a positive attitude, and being a nice human being will get you farther in life than trying to rip someone off or make a few more dollars off of a car sale. Sincerely, Happy owner of a Honda Accord More

Helpful 2

Report | Print

Best Experience Ever…. I had the pleasure of working with Jose Valesquez once again as well as Flavia Alarcon. Both Jose and Flavia were courteous and knowledgeable and went I had the pleasure of working with Jose Valesquez once again as well as Flavia Alarcon. Both Jose and Flavia were courteous and knowledgeable and went above and beyond to make my experience worth praising. After going back and forth they worked hard to accommodate me and without a doubt, bent over backwards to get me into the car I wanted. I cannot thank both of them enough and recommend this dealership to anyone who wants to be treated to a fair and professional experience. Thank you both for everything. Lou More

Helpful 0

Report | Print

Dissatisfied I am dissatisfied with my experience at this Honda. I purchased two accords... the deals are awful. I have purchased multiple cars here and there is n I am dissatisfied with my experience at this Honda. I purchased two accords... the deals are awful. I have purchased multiple cars here and there is no loyalty. More

Helpful 4

Report | Print

Worked as a team Jose Velasquez (Sales) was trustworthy and worked hard on my behalf. Flavia Alarcon (Sales Manager) was wonderful making sure she met my price. Alejan Jose Velasquez (Sales) was trustworthy and worked hard on my behalf. Flavia Alarcon (Sales Manager) was wonderful making sure she met my price. Alejandro Estremera (Finance Manager) was honest and looked out for my best interest. More

Helpful 0

Report | Print

Outstanding Service Yesterday my dad and I went to the dealership together to lease a new car for me. We were working with Ryan Anderson and Flavia Alarcon for many hours Yesterday my dad and I went to the dealership together to lease a new car for me. We were working with Ryan Anderson and Flavia Alarcon for many hours and there service to us was OUTSTANDING! They found a car with options that fit my budget and guided us through the whole process. On a side note, we also had the pleasure of working with Julia Amaya who is a finance manage... in one word her service and attitude can be describe as FANTASTIC. Great dealership filled with great people. Thank you Paul Miller Honda! More

Helpful 0

Report | Print

Professional & Accomodating I assisted my daughter in purchasing/financing her first car as a soon to be college graduate. Ryan Anderson and Flavia Alarcon were wonderful to wor I assisted my daughter in purchasing/financing her first car as a soon to be college graduate. Ryan Anderson and Flavia Alarcon were wonderful to work with and made the process as stress-free as possible. Julia the finance manager, is one of the kindest and most professional people in the industry (or out) that we had the pleasure of meeting. She went above and beyond to help my daughter obtain the best possible financing option available! Would definitely recommend the team at Paul Miller Honda and will be back when its time for a new car. More

Helpful 0

Report | Print

2016 Pilot Lease I went to check out the new 2016 Pilot and ended up leasing one the same day. Flavia and the sales team at Paul Miller Honda are wonderful, friendly a I went to check out the new 2016 Pilot and ended up leasing one the same day. Flavia and the sales team at Paul Miller Honda are wonderful, friendly and helpful. She aided in a smooth transaction and I left extremely pleased. Buying a car is typically a headache but not here. I would recommend the dealership to friends and family. More

Helpful 0

Report | Print