Flavia Alarcon | Page 6

Good experience! Recently went into the dealership on a Saturday looking to buy a new Accord. The sales team that worked with me was very helpful and patient in helpi Recently went into the dealership on a Saturday looking to buy a new Accord. The sales team that worked with me was very helpful and patient in helping me decide what features/package would best fit my needs. Peter was a good salesperson, very calm and not pushy, which is sometimes hard to come by. Flavia was also very helpful in closing the deal and had a great sense of humor. I had some reservations on pricing, but she was able to work with me to get a deal that everyone was comfortable with in the end. More

Helpful 0

Report | Print

Rude so called manager named Flavia, I call it as I see it ! went to the dealership on black Friday and bought a car which the manager Flavia was insisting that I had to take the car out the door by Monday, well went to the dealership on black Friday and bought a car which the manager Flavia was insisting that I had to take the car out the door by Monday, well I wasn't in a hurry and said it can be anytime next week but she insisted that it had to be that Monday. She said they will call me Monday well that call never came and when I called at 2 PM on that Monday I was told that they don't have the car and not sure when they can get it, I waited the whole day for nothing. They knew I was not a happy camper at this point so I ended up talking to the general manager who was very helpful and had the car on Wednesday, well that is what I said on black Friday. It didn't matter to me. Well the best is when I went to pick up the car at about 5PM on Wednesday Flavia could just about say hello and I think that was to much for her. Love the car 2016 Honda touring, the car sells itself and you don't even need any fluff I would recommend this car 100% my salesman Newton Cintron was great but he had to do what the manager said and I will not put any blame on him. After I go for my first service I will update, this is my first Honda, I have bought many new cars so this is not my first go around with car dealers but this was the most interesting one. And finally yes I would recommend this dealership because I will not base everyone on 1 persons inability to do the best job they can do. More

Helpful 3

Report | Print

Rude and arrogance at its best !! If you wanna feel disrespected and ridiculed just because you are planning to buy a new car, please visit this place. Reasons of me writing a bad revi If you wanna feel disrespected and ridiculed just because you are planning to buy a new car, please visit this place. Reasons of me writing a bad review: 1- The sales person did not have adequate knowledge of the features of the car, was in a rush to sell it, did not even offer a test drive (we had to ask for one), to which he goes "OK", was engrossed in his phone all the time and last but not the least was awesome at disrespecting us by saying that "you guys all go to the same school, you wan't the car for free?" when I asked about the numbers on a sheet of paper that they wanted me to pay. 2- The sales manager (at least that's what she introduced herself to me as) "FLAVIA" was like a boss when it came to throwing unnecessary attitude and sarcastic comments to our questions. She said , the car we are buying is good and she has the same kind to which I wen't "But, you may have got it for a better price" to which she replied "No, I get it for free" 3- Thank god , I just walked away and not purchased a car from this dealership. 4- if you ever think being, modest, down to earth, sweet, courteous exists , well lemme tell you the opposite of it also does and that too in abundance at Paul Miller Honda :) More

Helpful 7

Report | Print

Liars If I could give zero stars, I would. After much negotiating the sales person came back with a number, had me initial that I would walk away with the c If I could give zero stars, I would. After much negotiating the sales person came back with a number, had me initial that I would walk away with the car for the given price. Went and showed his manager and then came back and said they couldn't give me the price that they had me initial. The salesmen said "This is how they find out if people are serious about buying." Seriously? I would not have gone back three times if I were not serious. In my humble opinion, this is no way to do business. I felt undermined and lied to. Please save your time and go else where, Honda dealers are a dime a dozen, and I'm sure there is better customer service else where. More

Helpful 5

Report | Print

Great selection, incredibly helpful I was in the market for a lightly used Civic, and saw some feasible options online. From the moment I walked in the door, I was attended to by a wide I was in the market for a lightly used Civic, and saw some feasible options online. From the moment I walked in the door, I was attended to by a wide swath of staff, but no one worked harder than Creiss. He's got a great personality, willing to work with particularly obnoxious customers like myself, and was gracious with his time and while dealing with my xx. This is my first time buying a car from a dealership, and now I understand why people tend to stick with dealerships. The service provided by Creiss and the rest of the Paul Miller crew was impressive and made me an instant fan. More

Helpful 0

Report | Print

Buying or Leasing? Buying or leasing a car can be a difficult and frustrating process. I recently leased my second Honda CRV from Paul Miller Honda in Caldwell, NJ. My Buying or leasing a car can be a difficult and frustrating process. I recently leased my second Honda CRV from Paul Miller Honda in Caldwell, NJ. My sales associate, Louis Gentile, was very knowledgeable about the Honda brand and was by far the best sales person to work with. He walked me through the entire process from initial decision to final signing of the deal. He listened to what I needed and worked with the entire dealership to make sure that I felt comfortable with my lease. Please stop in the see Louis Gentile and you will not be disappointed. More

Helpful 0

Report | Print

I would highly recommend Paul Miller Honda of West Caldwell to anyone interested in buying a new or used vehicle. I just recently purchased my second used car from the dealership. The service was gr Caldwell to anyone interested in buying a new or used vehicle. I just recently purchased my second used car from the dealership. The service was great and the staff I meet were friendly and professional. When recently purchasing my second car, I requested Lou Gentile, sales person, who had sold me my first car because I knew I would have a great experience. He is friendly, respectful, and very knowledgeable regarding the vehicles I was interested in considering. He listened to the needs I had in a an automobile and within the price range I could afford. I never felt pressured during the process of choosing the vehicle, and felt confident in the price and the vehicle when I made my decision to purchase. One of the best parts of the experience was picking up my car. Lou and the staff had everything in order and it went so smoothly I was amazed. I have never had this happen before when purchasing a car!! I have recommend Paul Miller Honda to many of my friends and family when they are looking to purchase a new or used automobile. More

Helpful 0

Report | Print