"Love my car, but not satisfied with overall experience"
I visited this dealership to lease a new car. While I am pleased with my vehicle, there were several parts of my visit that were disappointing and may deter me from giving this establishment repeat business.
1. This marked my first time leasing a vehicle. I felt that the salesperson -- while well-versed in Jeep's line and the amenities that I sought -- dedicated his time speaking to my husband rather than to me, the person who would be leasing and ultimately driving the car.
2. The lease agreement, before being signed, indicated I would be paying a certain price per month. When I visited the finance manager, however, the numbers suddenly changed with the addition of other costs that were not mentioned *before* the tentative contract was signed. While I am sure that this is a typical way of doing business, I felt a bit blindsided that I was suddenly being told I needed to pay "Y" in order to get "X" per month and had to sign paperwork in order to find this out.
3. My salesperson made a mistake on my contract with the odometer reading. The lease agreement indicated I had 15 miles on the vehicle before driving it off the lot; however, the car's odometer indicated that there was almost 60 miles on the vehicle. Again, I only was able to see the odometer after the lease agreement was signed. I had to return the next day -- after being in the dealership for 5 hours the night before -- to get this resolved. Thankfully, the finance manager redrafted the agreement after I spoke with her and was able to get me into and out of the dealership in under 10 minutes the following day. Of all of the individuals I dealt with, she was by far the most upfront and professional. My salesperson, on the other hand, didn't contact me until three days after the fact to address this issue.
4. My salesperson was courteous throughout our interaction, but I was taken aback by some of the goings on I witnessed while I was in the process of leasing this vehicle. For example, a salesperson got into a screaming match with one of his customers, and after they left, this salesperson continued to badmouth the customer and spewed expletives while other customers were still in the building. We all have bad days at work; nevertheless, I would expect someone working at an establishment that prides itself on bringing in sales and repeat business would be more cognizant of what it means to be a salesperson.
I had a great deal the salesperson Frank was very explicit and patience with me lol.
he response all my questions and concerns. Was a long day but im very happy with my new Compass.
- Ryan Family
Franklin, Rob and the Bayside dealership were a pleasure to deal with. They made my buying experience a pleasure. I highly recommend them. I live in Suffolk county and it was worth the trip.
Other Employees Tagged:
Was certainly skeptical at first with this dealership. There were a bunch of salesman hovering around when i first got there but this dealership was honest, straightforward and professional throughout the process. Franklin was great throughout the process.
"Hard Working Dealership"
As an out-of-state buyer the sales process was a little confusing and the price quoted to me over the phone was different from the actual price when I arrived but the staff worked hard to accommodate me. I placed many phone calls and all were either answered or returned. Communication was excellent and at the end of the day there weren't any huge surprises and I drove away with a new (to me) car within a few hours. Overall they were straightforward and there was no sketchy business going on here.
"Great service from Franklin Garcia"
Franklin's service as a sales person for me has been the best in the last 15 years that I have been buying/leasing cars. He is very attentive, knowledgeable and works very hard to help you walk away with a smile.