Freddy Espinoza
Freddy Espinoza at Mercedes-Benz of Coral Gables
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Freddy Espinoza | Page 4

Service Consultant

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

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5.0
42 Reviews

Languages Spoken

English English

Spanish Spanish

5.0

42 Reviews

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42 Reviews of Freddy Espinoza

June 12, 2021

Dealership Rating
Employee Rating

Excellent customer service! Everyone so kind and made you feel so special! The only thing I didn't agree with was to pay for my tire rotation since I have the Mtce coverage. More

by Csamfly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Nick/Service, Veronica, Dora/Front Desk, Alberto out front so friendly!, Alex drove the car to me

Jun 13, 2021

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick, Veronica, Alberto, and Alex met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 03, 2021

Dealership Rating
Employee Rating

The A/C was not working so I took the car for service . The people were extremely diligent and I was able to use my car 24 hours later . I am completely satisfied with the service . More

by Luiscpineda
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
May 03, 2021

Mercedes-Benz of Coral Gables responded

Thank you for taking the time, Luis, to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 28, 2021

Dealership Rating
Employee Rating

Long time customer at this Dealership. I consider Mercedes-Benz of Coral Gables the best Dealership to work with. Freddy is very knowledgeable and friendly. Knows his vehicles. Lorena is always wel More

by Eibi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lorena Renteria-Hernandez

Apr 28, 2021

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 28, 2021

Dealership Rating
Employee Rating

Service was done on time and they went beyond what we expected. And my car was returned to me beautifully cleaned and gas full. Thank you More

by Andreina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 28, 2021

Mercedes-Benz of Coral Gables responded

Thank you so much, Andreina, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 16, 2021

Dealership Rating
Employee Rating

Freddy Espinoza has been an amazing support. Disregarding that manufacturer did not take responsibility for the electronics, the dealership worked tirelessly to address problems and even sorted some! More

by Vaidas
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Munoz

Apr 17, 2021

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are glad that Freddy was so helpful to you, and that you had a positive experience at our dealership. Please don't hesitate to reach out if you need anything else. Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

March 26, 2021

Dealership Rating
Employee Rating

Freddy is always a pleasure to work with. He is responsive, attentive, knowledgeable and friendly. Freddy is always available to answer questions and give advise on future services available. More

by Sbahamonde613
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 26, 2021

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review! We're happy to hear that Freddy was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 23, 2021

Dealership Rating
Employee Rating

Great service! Freddy always addresses all my concerns and keeps me up to date on what is going on with my car. I have been to 2 other Mercedes dealers in Miami and none compare to the level of customer s More

by AlexM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 24, 2021

Mercedes-Benz of Coral Gables responded

It's great to hear, Alex, that Freddy is always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 23, 2021

Dealership Rating
Employee Rating

Great service everyone was really friendly.I was easily Great service everyone was really friendly. I was easily accommodated for the appointment. Even thought this was a company recall they were fast and More

by rodgutierrez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Fernando Rengifo, Dave Gossett, Aldo Guerra, Frankie Cao, Marcos Gonzalez, Alex Morales , Jose Artiles, Tony Fuentes, Guillermo Requena

Feb 23, 2021

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 21, 2021

Dealership Rating
Employee Rating

We’ve been with Mercedes Benz and Bill Ussery for over 40 years. Our tech Freddy Espinoza is always so professional and efficient. It’s a pleasure. More

by Cmh2343
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Feb 21, 2021

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Freddy and our service team were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 10, 2021

Dealership Rating
Employee Rating

Great experience ; exceptional customer service!!! Highly recommend; they aim to please!!! They listen and research what needs to be taken care of- they don’t waste your time More

by Tito_claudia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 11, 2021

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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