George Wilkening | Page 3

Dale Cook and everyone at this dealership is awesome. They continue to make the car buying experience easy and stress free. No hassles and great service. I highly recommend them. They continue to make the car buying experience easy and stress free. No hassles and great service. I highly recommend them. More

Helpful 1

Report | Print

Very easy to deal with,Excellent customer experience.Very professional sales staff And management personnel professional sales staff And management personnel More

Helpful 0

Report | Print

I would like to take a moment to express how great my experience was at Mercedes Benz of Princeton. I custom ordered an AMG vehicle in May and Vasil Cherepania was in constant communication with me duri experience was at Mercedes Benz of Princeton. I custom ordered an AMG vehicle in May and Vasil Cherepania was in constant communication with me during the entire process. He truly made me feel like I was the ONLY customer he had! During the entire process, he was transparent and gave me up to the day updates as it went through the production, shipping and delivery process! Special thanks to Jimmy R, GM George & Robert L as well, as they made the process during spectacular. I have been buying new vehicles for years and this has been by far my best experience ever in my life. Mercedes Benz of Princeton makes you feel like part of the family and it really is a great atmosphere. Thank you for making this special moment truly incredible! More

Helpful 1

Report | Print

Dealer rater, This is my 35th car, & I did this rating 3 Dealer rater, This is my 35th car, & I did this rating 3 years ago for my then 2018 Mercedes GLE350 4matic in polar white, which I just returned for Dealer rater, This is my 35th car, & I did this rating 3 years ago for my then 2018 Mercedes GLE350 4matic in polar white, which I just returned for a new 2021 Mercedes GLC 300 4 magic in polar white. I don’t know how I can be more positive & complementary of the people I did business & Mercedes Benz of Princeton. Due to my personal situation & the current automotive market, I did all of my research, inquiries, & shopping online & on the phone instead of my going in person to a number of car dealerships, & makes, as always doing in the past. At Mercedes of Princeton I found the same people, Puneet Kapoor (sales), George Wilkening (sales mgr./general mgr.), Robert Lisi (product concierge) & the inventory mgr., who may still be Jimmie Russonello I didn’t see him this time, but I believe he or the person in that position helped Puneet secure my car as three years ago. It was no easy task for Puneet to locate a Mercedes to the the best of my liking, & a deal that I would except. I will again say that Puneet is a very pleasant, smartly dressed, laid back, polite, mild mannered, patient, helpful personality, with a lot of car sales experience. ( I think I have just run out of words to describe Puneet). He & the dealership demonstrated genuine concern/interest in keeping me as a repeat customer in this unusually tough auto market. Last time I said that Puneet was at least tied with the “best” car salesman I had with my many previous car buying experiences, but I am now going to say he has without a doubt proved to be the best salesman I have ever had. George Wilkening/ sales manager I never got to meet in person last time due to his being with someone the few times I tried, but I do know he worked closely with Puneet to make me a first time customer 3 years ago. This time, last week I did meet George, & wanted to thank him this time in person for going that “extra mile” to keep me a Mercedes customer. I thanked him for all he did for me with the 2018 & now the 2021. As with some businesses you might feel like just another number, but not here. Even Lauren, one of the receptionists that took my many calls to Puneet & Robert is a very friendly & personable individual. Also, the man that they ask to put on the temp plates (same fellow as 3 years ago always has a smile on his face. Now, Robert lisi, the product concierge, knows his cars with all its technical “stuff”. No matter how low tech I would tell him I am he would always try to build me up, & say, as he did 3 years ago, he is always available to help out & give as many refresher courses as needed. I did contact him numerous times in 2018, & many times before even getting the 2021 GlC now, to ask questions, as I did Puneet. Never once did he ever display a lack of patience even if it seemed like the dealership was busy waiting for his services. Now I would be remiss if I didn’t mention my experience with the service dept. over the past 3 years. I have already asked Puneet how do I get the same service advisor that I had, Victor. He always was accommodating, & made me feel very comfortable with his help, whether it was a loaner, or anything else. Additionally, (I don’t know her position) but a Paula was very helpful assisting me in the service dept. when it didn’t require talking to Victor. I will always be looking out to send Puneet, & Mercedes of Princeton customers. Well, once again I may have written one of the longest reviews ever done, just as in 2018. But, I do believe in acknowledging/giving credit where I feel it is due. Thank you Marv G. More

Helpful 0

Report | Print

A very pleasant experience - not something someone usually says after buying a new vehicle. The personnel were extremely courteous and customer focused. The technical / vehicle knowledge was outstandi usually says after buying a new vehicle. The personnel were extremely courteous and customer focused. The technical / vehicle knowledge was outstanding - Arno is a true professional, and is unmatched in knowing the product. More

Helpful 0

Report | Print

I had the best car buying experience at this dealership that I’ve ever had. The customer service they provided was excellent! They went over and beyond to make sure I was satisfied and give me the most for that I’ve ever had. The customer service they provided was excellent! They went over and beyond to make sure I was satisfied and give me the most for my money. They were also extremely nice, professional and very welcoming. I would recommend this dealership always to purchase a vehicle. More

Helpful 1

Report | Print

I have been a customer of Princeton Mercedes since 1986. I have gotten to know the owner and all of the Associates. The Employees are all courteous, helpful and friendly. I buy and service all my Mercedes I have gotten to know the owner and all of the Associates. The Employees are all courteous, helpful and friendly. I buy and service all my Mercedes t Princeton Mercedes. As far as I am concerned Princeton Mercedes is the best. More

Helpful 0

Report | Print

If I could give this dealer a zero star I would. I’ve purchased 5 Mercedes Benz’s and this has been the worst experience ever! They sold me a car with a problem and then washed their hands of the situati purchased 5 Mercedes Benz’s and this has been the worst experience ever! They sold me a car with a problem and then washed their hands of the situation lying to me repeatedly until they finally pushed me off on Mercedes Benz customer service. I called the GM Robert Lisi three times and emailed him twice and never heard back from him. The salesman Alex Sharpan lied to me nonstop just to get me to wait longer. A day after I purchased the car I noticed the problem. I’ve owned the car for three weeks and it’s been in service for two weeks so far and they can’t fix the problem. How a dealer can sell you a car with a problem and then a day later say it’s not their responsibility is beyond me. Avoid this dealer at all costs. More

Helpful 0

Report | Print

I’ve been a customer since late 80’s and have always experienced first class treatment. Whether it’s sales, service, tech support or management I have had nothing but positive interactions and highly r experienced first class treatment. Whether it’s sales, service, tech support or management I have had nothing but positive interactions and highly recommend this dealership! More

Helpful 0

Report | Print

We had a wonderful experience at Mercedes Benz Princeton, my family and I couldn't recommend the team there highly enough! Excellent product knowledge, helpful and an overall great atmosphere. Arno Orsini wa my family and I couldn't recommend the team there highly enough! Excellent product knowledge, helpful and an overall great atmosphere. Arno Orsini was our Sales Specialist and he made the entire buying experience an absolute pleasure. Robert was our product expert and was incredibly kind and patient when going through all the features of the car. There's no one more helpful than him! We've also been in contact with George who is always reliable and helpful with every question we have. A top-notch team! More

Helpful 0

Report | Print