Gerry Fuller | Page 5

Taken care of The staff here was great and I would highly recommend family or fiends to come here. The experience of buying a car here was awesome. Keep up the good The staff here was great and I would highly recommend family or fiends to come here. The experience of buying a car here was awesome. Keep up the good work! More

by Andrew Verified Customer Verified Customer

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Hard to negociate but be tuff We were very clear at the start exactly what we wanted and how much we would pay. They tried to change those points after we came in several times. We We were very clear at the start exactly what we wanted and how much we would pay. They tried to change those points after we came in several times. We held our point and made the deal in the end. If they had not tried and just agreedes to what they had already it would have saved everyone a few days. Love the car and the price we paid. Did not love the headlights going out on a 2017 43mile car that night we took delivery. We did like the lack of detail on cleaning the car for delivery. More

by CBSAPP Verified Customer Verified Customer

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Superb Customer Service Of all the years I have been coming to Roseville Toyota their service department has never let me down. They have consistently gone above, and beyond Of all the years I have been coming to Roseville Toyota their service department has never let me down. They have consistently gone above, and beyond to please their customers. More

by LIQUIDMIND Verified Customer Verified Customer

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A great experience buyung my dream car My husband and I had done our research going in, but as expected, new questions came to mind once the cars were in front of us. Daniel did a great sh My husband and I had done our research going in, but as expected, new questions came to mind once the cars were in front of us. Daniel did a great shop answering our questions without the high-pressure sales attitude we were anticipating. Working out the final deal with Gerry and Joe was a comfortable experience as well. More

by LV2BOOK Verified Customer Verified Customer

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Fast efficient service with kind knowledgeable employees. We have had all of our Toyota’s serviced at Roseville Toyota. We’ve had a Tacoma, Tundra and Prius and can’t say enough about the service we’ve recent We have had all of our Toyota’s serviced at Roseville Toyota. We’ve had a Tacoma, Tundra and Prius and can’t say enough about the service we’ve recently ved. More

by WOJINSKI Verified Customer Verified Customer

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Leased a 2018 Toyota Highlander Came to the dealership with a define set of goals for leasing a new 2018 Toyota Highlander. Sales associate was non pressure and then met with assista Came to the dealership with a define set of goals for leasing a new 2018 Toyota Highlander. Sales associate was non pressure and then met with assistan sales manager and luckily only took to cycles to get to an agreed price and conditions More

by LEO.MARTUS2 Verified Customer Verified Customer

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Falsified sales documentation Incredibly corrupt dealership. After agreeing on a sales price, I noticed that they had tacked on LoJack and dent protection within the optionals sec Incredibly corrupt dealership. After agreeing on a sales price, I noticed that they had tacked on LoJack and dent protection within the optionals section - totaling nearly $2000 for optionals we had not been notified of. When I indicated to the sales department that we did not want those optionals, they told us that we could not purchase the car without taking those options. We had already spent 2 1/2 hours at the dealership and I was exhausted (should have walked). We foolishly just communicated how disgusted we were with the whole situation and then finished up the deal. The weekend was ending and my husband urgently needed a car. I won't even bother describing what happened in the financial services department. But, in both departments, we noticed that they had listed our phone numbers incorrectly and that they had not listed our email address (wrote "did not provide email address" though I had indeed done so). Meanwhile, every department is pleading with us to give a good customer service survey when we leave. However, when it was clear that they were not going to get one because of how poorly they treated us in both departments, they completely falsified our contact information in the Toyota corporate system. I just got off the phone with Toyota corporate: Roseville Toyota had given them a completely fabricated email address, completely fabricated phone numbers, and completely fabricated mailing address. Meaning they were purposefully preventing Toyota corporate from being able to survey us on our sales experience. It would have been comical if it had not been so obscenely corrupt. These people may have succeeded in giving Toyota a bad name in my family, though I have been a loyal Toyota fan and customer since 1989. The only thing that they did right was that - after I lodged a complaint with Toyota corporate, they rewrote the contract to remove the optionals that we had never wanted. I would have been happy at that point if they had followed through with updating our contact information as requested to 5 seperate agents at Roseville Toyota. They absolutely refused. No, it would have been more honest to refuse. They claimed to have fixed the information, but instead created new fabrications. Disgusting business practices. More

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