Gina Martinez | Page 14

Over and Above!!! The entire team was fantastic to deal with starting with internet sales, salesmen and sales managers also the financial group. I had everyone jumpin The entire team was fantastic to deal with starting with internet sales, salesmen and sales managers also the financial group. I had everyone jumping through hoops for a day and a half and never received anything but a positive attitude from everyone. The customer service is above any other dealership I have ever worked with. Thank you More

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Terrible car buying experience I had a terrible experience buying a car at this dealership. I negotiated the price of a 2016 Jetta online. I went in to test drive one on a Saturday, I had a terrible experience buying a car at this dealership. I negotiated the price of a 2016 Jetta online. I went in to test drive one on a Saturday, and they didn't have any automatics (I was told I would be able to test drive the kind of car I was looking for), so I drove a 2017. I liked the car, and was told they would be able to get a 2016 Jetta in the color I wanted, so I started filling out paperwork. After I had already signed a sales agreement, I was told they made a mistake and the car would be $500 more than the price we had originally agreed to. This is when I should have left this dealership. I got them to go down $250. We then waited over an hour to meet with the one person they have to go through the final paperwork. They tried to get me to agree to a higher interest loan than we had discussed until I told them I had a better interest rate somewhere else. When we finally left the dealership, I was told I would be able to pick up my new car on Tuesday (and possibly Monday). I checked in with the dealership on Monday, and Tuesday morning they said my car would be ready Tuesday or Wednesday. I had to contact the dealership again on Wednesday, and they said they still didn't have the car, but that I could pick it up Thursday. I was called Thursday evening and told the car wouldn't be ready until Monday. I talked to the salesperson (Mike), who said he was sorry but they were having difficulty locating a vehicle in the color I wanted. He said they would make it worth my while by giving me a free service. I sent a lengthy email to the GM about my experience. I was called by the general sales manager (Ian), who apologized for all of the issues and also told me they would do something for me for all of the problems. He told me that the car wouldn't be ready until Tuesday and that he wanted to meet me when I picked up the car. I finally was able to pick up the car on Tuesday after having to sign new paperwork because of the new VIN number. Ian was not there and Mike did not mention anything about free service. The car was not inspected, even though that was one of the fees I paid. They said I could come back again, but since the dealership wasn't close to where I live, I chose to get it inspected elsewhere. It took them 3 days to email me my registration (after multiple inquiries) and I also discovered that they overcharged me for the registration. I was eventually sent checks for the inspection fee and the overcharge on the registration. I reached out to Mike and Ian about the free service I was promised, but neither has gotten back to me. I would avoid buying a car from this dealership. More

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Over and Above The dealer overall is amazing... very customer friendly, attentive to detail, courteous, helpful. There was no pressure and in my case, the team went The dealer overall is amazing... very customer friendly, attentive to detail, courteous, helpful. There was no pressure and in my case, the team went over and above to help me. This started with GINA who was uber-polite and accommodating. Jason Garrett is a top-notch salesPERSON ... again, no pressure, very helpful, quick to reply to questions via email or phone. And then Victoria... just perfectly helpful and professional and personable. I want to buy all my cars from them! More

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Great new car buying experience Jay really worked hard and went the extra mile to make sure I was able to get the car I wanted, which happens to be a very hard to find car, at a fant Jay really worked hard and went the extra mile to make sure I was able to get the car I wanted, which happens to be a very hard to find car, at a fantastic price. I can't stress enough how much time he spent making the deal work. A fantastic experience, and why I keep coming back to Colonial Volkswagen. Mike Lodowsky was also instrumental in making the deal as the salesperson whom I always seek out to buy a new car. I've been to Mike the last two times I've purchased new. Ray in finance also helped get me the best rate for my new loan. Also, can't forget Bill McGrath in service who ensured my car was well taken care of during the delivery process. A+! More

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Painless experience! We had previously rated the new car buying experience right up there with a visit to the dentist for a root canal. Stephen Sanchez and Colonial Volks We had previously rated the new car buying experience right up there with a visit to the dentist for a root canal. Stephen Sanchez and Colonial Volkswagen of Westboro changed that for us. Stephen was able to answer all of our questions, and walked us through the various features and differences in the different trim levels we were looking at. Colonial had the lowest price around on both the model we came in to look at and the one we ultimately purchased. More

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Quick and easy without feeling rushed Everyone at vw here was willing to work with me on price fairly and in a helpful way. I'm real happy with results and thrilled on the car. Very respec Everyone at vw here was willing to work with me on price fairly and in a helpful way. I'm real happy with results and thrilled on the car. Very respectful crew that manage to explain things clearly while making you feel treated. The facility itself is real nice, bright and happy environment. I took quite a bit of everyone's time, asking a lot of questions and being a bit of a pain. They took care of me wonderfully and were patient, answering all of my questions and gave me plenty of space to feel comfortable. More

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Great service I bought a new VW Tiguan here. The sales people I worked with were all very helpful and easy to work with. Although they didn't have the exact color/m I bought a new VW Tiguan here. The sales people I worked with were all very helpful and easy to work with. Although they didn't have the exact color/model on their lot that I was looking for, they were able to find the perfect one for me through their dealership network. Overall, it was a great experience! More

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Good Used Car Purchase I recently purchased a Volkswagen Tiguan from Colonial after Peter, Jay and I agreed upon a fair price for the car. Peter and Jay are knowledgeable a I recently purchased a Volkswagen Tiguan from Colonial after Peter, Jay and I agreed upon a fair price for the car. Peter and Jay are knowledgeable and can assist you with a new or used car purchase. They are great to deal with and they can make the car purchase experience more pleasant. I recommend buying your next car from Colonial Volkswagen, especially since Peter and Jay will work with you to make the new car purchase experience less painful. More

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Friendly and efficient Walked in with a certified price from Gina and it was just that easy.. they took care of everything and gave me a good rate, picked up the car today a Walked in with a certified price from Gina and it was just that easy.. they took care of everything and gave me a good rate, picked up the car today and I'm loving it. Steve was friendly, helpful, and efficient with the whole process. Would recommend. More

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Excellent buying experience I had an excellent buying experience from Colonial Westboro, with Jason as my sales person. I shopped around at lots of dealers, and they gave me the I had an excellent buying experience from Colonial Westboro, with Jason as my sales person. I shopped around at lots of dealers, and they gave me the best price. Straightforward buying process - very smooth. Highly recommended. And I'd give Gina 6 stars if I could! More

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