Grace Cahoj

Hadn't been to an auto dealership in 20 years, needless to say there were a lot of changes. All of the staff I interacted with made it a very enjoyable experience. They answered all of my questions and hel to say there were a lot of changes. All of the staff I interacted with made it a very enjoyable experience. They answered all of my questions and helped me through the buying process. More

by pcraiger2020 Verified Customer Verified Customer

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Service department will overly hype its excellent service, but unless you constantly remind them of the service plan you already paid for, they will nickle and dime you every chance they can. service, but unless you constantly remind them of the service plan you already paid for, they will nickle and dime you every chance they can. More

by Deb Verified Customer Verified Customer

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This was my first time working with Groove in Englewood and I have to say they exceeding my exceptions at every opportunity. I have nothing but good things to say, thank you!! and I have to say they exceeding my exceptions at every opportunity. I have nothing but good things to say, thank you!! More

by ALI41 Verified Customer Verified Customer

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After a series if unfortunate events I had to get into a new car. Abdi helped me out and was the absolute best. He made my first time buying a car a breeze and was understanding and on my side for the whole new car. Abdi helped me out and was the absolute best. He made my first time buying a car a breeze and was understanding and on my side for the whole process! More

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They really worked hard to get us into the right vehicle ! Our 4th vehicle from Groove ! Our 4th vehicle from Groove More

by walkthruthefire1 Verified Customer Verified Customer

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Honest and fair. Could speed up the process a little. Wasn’t planning on spending three and a half hours there on Monday :) Could speed up the process a little. Wasn’t planning on spending three and a half hours there on Monday :) More

by Martha Shehan Verified Customer Verified Customer

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They have always treated me right and logan was a real pleasure to work with pleasure to work with More

by pfg0 Verified Customer Verified Customer

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I purchased a used Subaru Outback and the sales portion and finance portion were handled excellently. Logan and Grace were very good and very down to Earth. I am not a fan of sales tactics and will walk and finance portion were handled excellently. Logan and Grace were very good and very down to Earth. I am not a fan of sales tactics and will walk out on a deal if someone tries tactics. I did not experience this at all with Groove Subaru. These ladies were relatable, helpful and I felt had my best interest at heart. The vehicle I purchased had several issues on the drive home and had to be towed back. There were several days between that and the ultimate decision to abandon this deal and look into other vehicles. While I was not happy with the communication during this period and expressed that animatedly, I will say that the people that I spoke to kept their composure and professionalism, even at the height of my frustration. Though I am unhappy with the way the first vehicle performed and the communication back to me regarding the issues, ultimately, Groove helped me to find a vehicle that I am very satisficed with and put together a deal that worked to my ultimate goal. Logan helped me through the second vehicle and never once did I feel as I was an inconvenience even though she essentially had to sell me a second time. Stephen handled the financial part of the second transaction and was also very professional. I'm frustrated that the road was bumpy, but in the end, the goal was accomplished and the staff here stayed professional. More

by JRohrer Verified Customer Verified Customer

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Good group of people. Look forward to more business in future and hope your service team is solid. Look forward to more business in future and hope your service team is solid. More

by dattasd Verified Customer Verified Customer

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I first contacted Logan via email to test ride a 2024 Sport Forester. Upon my arrival she made sure the car was exactly what I was looking for and color. She was knowledgeable, professional and answered Sport Forester. Upon my arrival she made sure the car was exactly what I was looking for and color. She was knowledgeable, professional and answered all of my questions. After shopping around we again came back to Logan and decided we would like to upgrade to a Forester Limited. Logan's inventory revealed a 2024 Limited available and was white. Thank you Logan and Subura because you checked off all of my boxes. Love my Forester Limited. More

by murrayk50 Verified Customer Verified Customer

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