Stephen Altvater

Service department will overly hype its excellent service, but unless you constantly remind them of the service plan you already paid for, they will nickle and dime you every chance they can. service, but unless you constantly remind them of the service plan you already paid for, they will nickle and dime you every chance they can. More

by Deb Verified Customer Verified Customer

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Most auto purchases are not very transparent to the buyer. The numbers can be presented to look fair, but it is a negotiation. However, in this case the whole process was clear, direct, in contrast wi buyer. The numbers can be presented to look fair, but it is a negotiation. However, in this case the whole process was clear, direct, in contrast with competitors. More

by Dick Wallin Verified Customer Verified Customer

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Excellent, Very professional. 100% recommend, next time I need a car I know where to go.😄 100% recommend, next time I need a car I know where to go.😄 More

by OCAMPOMELCHOR33 Verified Customer Verified Customer

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The guys did a great job. Worked hard on getting me the deal I needed. Worked hard on getting me the deal I needed. More

by Chris Nicholas Verified Customer Verified Customer

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Easy to deal with and really took care of me, Fast and straight forward. No issues straight forward. No issues More

by Chris Nicholas Verified Customer Verified Customer

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Logan Myers was great to work with. The car we bought had minor repairs which were addressed quickly and professionally. It was great to have a car to use while the work was done. I'd w The car we bought had minor repairs which were addressed quickly and professionally. It was great to have a car to use while the work was done. I'd work with there folks again. More

by HOCKEY15-45 Verified Customer Verified Customer

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Esteban was fantastic to work with! He was very friendly, making the entire experience such a pleasure! What I loved about him is that he took the time to work with us, making sure to g He was very friendly, making the entire experience such a pleasure! What I loved about him is that he took the time to work with us, making sure to get us exactly what we need, while being super thorough as well. More

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I purchased a used Subaru Outback and the sales portion and finance portion were handled excellently. Logan and Grace were very good and very down to Earth. I am not a fan of sales tactics and will walk and finance portion were handled excellently. Logan and Grace were very good and very down to Earth. I am not a fan of sales tactics and will walk out on a deal if someone tries tactics. I did not experience this at all with Groove Subaru. These ladies were relatable, helpful and I felt had my best interest at heart. The vehicle I purchased had several issues on the drive home and had to be towed back. There were several days between that and the ultimate decision to abandon this deal and look into other vehicles. While I was not happy with the communication during this period and expressed that animatedly, I will say that the people that I spoke to kept their composure and professionalism, even at the height of my frustration. Though I am unhappy with the way the first vehicle performed and the communication back to me regarding the issues, ultimately, Groove helped me to find a vehicle that I am very satisficed with and put together a deal that worked to my ultimate goal. Logan helped me through the second vehicle and never once did I feel as I was an inconvenience even though she essentially had to sell me a second time. Stephen handled the financial part of the second transaction and was also very professional. I'm frustrated that the road was bumpy, but in the end, the goal was accomplished and the staff here stayed professional. More

by JRohrer Verified Customer Verified Customer

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The dealership was great, cares about the people and willing to work with people and not just profits. Would recommend to anyone willing to work with people and not just profits. Would recommend to anyone More

by ladyquart2 Verified Customer Verified Customer

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The dealership is clean, welcoming and comfortable. Jared our salesman did a wonderful job. Disappointed with the financing side as we had to resign our documents multiple times. Jared our salesman did a wonderful job. Disappointed with the financing side as we had to resign our documents multiple times. More

by d303 Verified Customer Verified Customer

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