Greg Jones | Page 110

Service I was at the dealership at 6:50 AM and the first in line. The person that logged me in must have made a mistake since I had to wait 20 minutes in the I was at the dealership at 6:50 AM and the first in line. The person that logged me in must have made a mistake since I had to wait 20 minutes in the waiting room while there were 3 service reps sitting around doing nothing. I even received an email from your dealership asking why I did NOT show up for my appointment? Whoever logged in me must have been inexperienced and in need of additional training. If it wasn't for Greg Jones, I probably would not go back for service at the dealership. Greg Jones was very professional, courtesy and extremely helpful. More

by HLUSH Verified Customer Verified Customer

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Rear window shade issue On the day i took delivery of (CPO - 2015 560i ) the issue was present when the BMW genius was going over the features of the car, dropped off car on On the day i took delivery of (CPO - 2015 560i ) the issue was present when the BMW genius was going over the features of the car, dropped off car on Monday and picked car up on Wednesday, service advisor said the issue was that shade had to be initialized and i trusted the issue was resolved ,as i drove away i tried to raise and lower shade and realized that the issue was not repaired - shade does not go all the way down into holder, returned to dealership service advisor took the car and came back a few minutes later and said that it was lubed and told me not raise and lower the shade too much ? to this day I'm still having the same issue ... More

by BMCKENZIE2323 Verified Customer Verified Customer

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service and the honesty The service and honesty of the people of your dealership is great. I have dealt with many auto dealerships through my life. BMW of Sarasota has been The service and honesty of the people of your dealership is great. I have dealt with many auto dealerships through my life. BMW of Sarasota has been the best people that I have ever had the pleasure to work with. They are almost like family. thank you! More

by LWILLIAMS0826 Verified Customer Verified Customer

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COMPLETE SCAM I’m not sure how this place gets any good reviews. My husband and I bought a certified BMW from here a year ago and it was a COMPLETE SCAM!!! It’s I’m not sure how this place gets any good reviews. My husband and I bought a certified BMW from here a year ago and it was a COMPLETE SCAM!!! It’s been in the shop nonstop starting on day two of our ownership and has been in and out of the incompetent service department over the last year. We have pretty much every warrantee available but they conveniently can’t seem to fix the issue. No one there, including the management, cares that we are paying for a car that we CANNOT drive because of some kind of chemical leak in the car. It’s an awful smell and gives anyone in it a headache and makes you light headed. They don’t give a crap about their customers since of course they already have our money! WORST CUSTOMER SERVICE we have ever experienced. Buying this car was the worst decision we’ve ever made. CERTIFIED BMW MEANS ABSOLUTELY NOTHING! Could’ve just gone to a crappy car lot. Same difference. More

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Service The most reliable and professional services division ever experienced. Upon arrival, from the gate keeper, to the folks at the sales and service count The most reliable and professional services division ever experienced. Upon arrival, from the gate keeper, to the folks at the sales and service counter to Maria and Greg . . . More

by AKIPRADIGAN Verified Customer Verified Customer

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Sarasota BMW Reliable Dependable Quality Service Jack helped us into our first BMW and we belong to the BMW family for good now. Your service team dispelled any concerns we had with owning and enjoy Jack helped us into our first BMW and we belong to the BMW family for good now. Your service team dispelled any concerns we had with owning and enjoying such a fine driving machine. Our service rep Fernando Santori has that knowledge and passion to guide us in running at peak performance. I am a realtor and customers note the car you own and BMW's 5 series carries that image of success. Your other personal are always a delight, Loraine with a sunny smile and so many others. I wish they had name badges so I could tell you how attentive they each are. Your concierge ambassador is always at the ready to help she is a delight. We will miss the car wash service that came with our car. A Merry Christmas and healthy Happy New Year More

by LVGIARRANO Verified Customer Verified Customer

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Another Super Experience As usual Greg Jones and Maria Lizardi did an excellent job handling my service call . They were courteous and very responsive to my questions. In ad As usual Greg Jones and Maria Lizardi did an excellent job handling my service call . They were courteous and very responsive to my questions. In addition all the service folks I encountered were great! More

by DACHSIE Verified Customer Verified Customer

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Complicated issues resolved timely The service organization went out of their way to solve a complex problem. From the Service Director and Shop Manager to the advisor, great work. The service organization went out of their way to solve a complex problem. From the Service Director and Shop Manager to the advisor, great work. More

by re6541 Verified Customer Verified Customer

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Top Notch Service Very efficient service, no long wait times. Everything explained to satisfaction and vehicle was ready within the specified time. The manager was ve Very efficient service, no long wait times. Everything explained to satisfaction and vehicle was ready within the specified time. The manager was very efficient and courteous. More

by HAWK57 Verified Customer Verified Customer

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Would have expected of BMW I just had a very disappointing customer service experience with BMW North America that will result in me not purchasing the BMW brand going forward. I just had a very disappointing customer service experience with BMW North America that will result in me not purchasing the BMW brand going forward. And my service experiences with BMW of Sarasota have led me to rate them as "Average" at best. In just the few service visits I've made to the dealership under warranty, I encountered issues with service advisors' unsatisfactory handling of my visits, not keeping me updated on the work being done on my car and lack of notification when the car and parts were ready for pickup. Service Manager Greg Jones seems to be customer focused but my overall experience with their Service Department is below my expectations for a BMW dealership and not much better than I've had from other dealerships. More

by gubiotti Verified Customer Verified Customer

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