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331 Reviews of Gregory Bell
September 12, 2025
They want a diagnosis fee to tell you where an oil leak is coming from and to give you an estimate. It is overall cheaper to go to a real mechanic shop and get your estimate for repair. is coming from and to give you an estimate. It is overall cheaper to go to a real mechanic shop and get your estimate for repair. More
by RT
Verified Customer
September 11, 2025
I scheduled my service appointment and showed up at the scheduled time, They took my car right in and started immediately and got my oil change with awash done within an hour. scheduled time, They took my car right in and started immediately and got my oil change with awash done within an hour. More
by BEARSLAIR58
Other Employees Tagged: Daniel Gonzales
September 11, 2025
I had really good experience with service department at VW of Salem, fast and professional service. VW of Salem, fast and professional service. More
by ZOLOTAROVDMYTRO1237
Other Employees Tagged: Daniel Gonzales, Joshua Hunsaker, Matthew Reid, Michael Wenzel, Erin Stack
September 09, 2025
Amazing experience! Working here many years helped me see which vehicle I needed for the future. Working here many years helped me see which vehicle I needed for the future. More
by EPICAZOCARRANZA
Other Employees Tagged: Joshua Hunsaker, Matthew Reid
August 31, 2025
Not very hospitable. Staff was not personable. Openly expressed that their techs don't like doing tire rotations and it showed. I had to pay for the rotation and my wheel Staff was not personable. Openly expressed that their techs don't like doing tire rotations and it showed. I had to pay for the rotation and my wheels were caked in grease and had chips in them. It took my several washes and cleaners to get them looking decent. With my extended maintenence and rim warranty I purchased I will be filing a claim to get my rims fixed. They do not offer free loaners or a wash after service unlike my previous dealership which is disappointing. I personally will not be using their services again or be recommending the dealership. More
by KVANWINKLE88
Other Employees Tagged: Daniel Gonzales
August 29, 2025
Bought a car that was previously owned by a dealership employee and has been sold by the dealership multiple times throughout it's life. The front lower control arm nut fell off completely in my driveway employee and has been sold by the dealership multiple times throughout it's life. The front lower control arm nut fell off completely in my driveway in less then 500 miles since purchase. The battery had been replaced while in possession of the dealership, and they have evidence of ordering, and receiving a battery for it but no record of installing it. The battery failed within 1 month of purchase which according to manufacturer occurred due to their failure to follow procedure during installation and they have been a nightmare to contact about service records or anything they're willing to do to help me since my $19,000 purchase has already broken down 2 times in less then 1 month since purchase, and both things were repairs that happened during their possession of the vehicle. Very shady experience. I have been in the automotive repair industry for 10+ years and would never avoid standing behind the things I sell like this. More
by ALEX
Other Employees Tagged: Matthew Reid
August 26, 2025
Really poor customer service and response times from my service advisor Josh. I felt overall like I was getting ripped off and taken advantage of as a customer. service advisor Josh. I felt overall like I was getting ripped off and taken advantage of as a customer. More
by HUNTER.BURRIS
Other Employees Tagged: Joshua McElwain
August 25, 2025
Charged me for a diagnosis of water bottles making a sloshing sound (sound is in the front driver's side dash. Mechanic indicated they heard the sound on the paperwork), even though there was none prese sloshing sound (sound is in the front driver's side dash. Mechanic indicated they heard the sound on the paperwork), even though there was none present in my vehicle. Informed me that my coolant level was barely below the line when it was infact nearly empty,(have pictures to prove it). They said the coolant has no leaks and its normal for the coolant to just evaporate after 2 months. Charged me for that service diagnosis. Had my car almost a week and returned it in the same condition they received it in. They informed me at 430 my car was ready and needed to be picked up by 545. It was 100 degrees and I told them I didn't have a ride there so I would have to walk there and it would take an hour. Once I got to the dealership they informed me they offer Uber rides but forgot to tell me about it. More
by Sarah
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